Family First Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Family First Solar delivers steady work and shows up when problems arise. We found a homeowner whose 11-year-old system still runs strong, with the owner personally replacing a faulty panel without pushback. Another customer saved over $280 monthly, dropping a $300 bill to $16, and noted Kevin (the owner) made a special trip to diagnose a water heater that wasn't even solar-related. Seventeen reviews praised the installation crew's project management with zero complaints about missed deadlines or scheduling chaos. Twelve customers mentioned follow-up support, consistently describing Kevin as responsive when inverters needed checking or systems required tweaking. What's missing is scale. This is a small, locally owned outfit, and one frustrated homeowner waited over a year for HECO completion paperwork (still paying full electric bills the entire time). If you're willing to trade a big-company process for an owner who'll personally troubleshoot your equipment a decade later, the rapport is real.
If you want an installer who answers late-night questions and shows up years later to replace a bad panel, Family First Solar earns trust through follow-through. Just confirm upfront who's handling your utility paperwork and when you'll see final approvals.
Reviews That Shaped Our Verdict
Allyson arranged for Family First Solar to install a PV system on her home more than a year ago, expecting the usual follow‑up with the utility. Instead she discovered the company never submitted the required completion paperwork to HECO, and the practical result was immediate: she kept receiving a regular, high electric bill. She spent months calling the installer repeatedly but met only silence—no callbacks, no updates, no resolution. After many unanswered attempts over several months, she’s left considering legal action as the only way to get a response.
Lisa had Family First Solar install 24 panels on her roof more than 11 years ago and watched her HECO bill plunge from over $300 to about $16–$30 a month. Over the years she added two split‑level solar AC units that run off‑grid on sunny days, each supported by four dedicated panels. When inverters need periodic checks or any issue pops up, proprietor Kevin Medeiros responds promptly and either repairs the problem himself or arranges the fix. The system’s long-term savings and the owner’s hands‑on service are the two details that stand out: after a decade-plus she still pays only a few dozen dollars a month and gets direct, local support when needed.
Junko needed a new roof, which meant arranging to have the solar panels taken down and put back up — a potentially messy logistical job that Family First Solar handled in step with the roofing crew. She asked for a battery that would ease the pain of outages, so they installed a Sol-Ark system with a larger battery capacity than Tesla’s offering. After installation they performed a thorough inspection and cleared the system to go. Her average electric bill dropped from about $32 to $15.50. What stood out was the hands-on support from Kevin Medeiros: he walked her through how the new system worked, made a special trip to check a hot water heater she thought was failing, and explained that electric heating behaves differently from a solar water heater. Kevin also offered practical, cost-saving advice about water and pressure valves someone else had suggested, so she avoided unnecessary installs. Eventually the old hot water tank will need replacement, but thanks to Kevin she now has a clear plan for that work. She came away trusting Family First Solar to deliver honest work at a fair price, with a larger-capacity Sol-Ark battery and a measurable drop in her bills as the lasting take-
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Serving customers for 9 years
BBB Rating: A+
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What You Can Expect
Allyson arranged for Family First Solar to install a PV system on her home more than a year ago, expecting the usual follow‑up with the utility. Instead she discovered the company never submitted the required completion paperwork to HECO, and the practical result was immediate: she kept receiving a regular, high electric bill. She spent months calling the installer repeatedly but met only silence—no callbacks, no updates, no resolution. After many unanswered attempts over several months, she’s left considering legal action as the only way to get a response.
Lisa Z. owns a historic, high-energy house and about six years ago Family First Solar installed 24 panels to match her household’s needs. The new array slashed her electric bill from more than $300 a month to about $16 (before counting the panel loan), and she eventually paid off the original investment. Now she routinely pays between $16 and $60 a month depending on weather, occupancy and usage, and her electric car essentially gets a nearly-free nightly charge. When a panel later needed replacing, Kevin, the owner, handled it promptly and without fuss, honoring the contract in a professional, respectful way. After her window air conditioners finally died, she called Kevin again and had split-level AC units installed that run off the system during daylight hours and keep the house around 70 (sometimes 65) degrees Fahrenheit—comfortable evenings even in summer. Jim Dutton of Husky Electric made the introduction, and the lasting image is a paid-off solar system that cut bills dramatically, powers daytime cooling, and delivers almost free EV charging—backed by an owner who shows up when something needs attention.
Sue T. hired the company to re-install a 30-panel array that had been taken down during a home remodel. From the first call she experienced prompt, helpful service from the central office — scheduling went smoothly and follow-up stayed consistent. The field crew arrived efficient, knowledgeable and friendly, moved through the work quickly and reinstalled every panel without any hiccups. She walked away impressed by the tight coordination between office and installers and by how fast the whole project finished with no drama.