Fidelity Roof reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Fidelity Roof delivers solid work with unusually strong follow-up. We found 14 reviews praising their post-installation support, including one homeowner who's called them back multiple times over three years for free gutter checks and minor roof inspections, always getting same-day or next-day service. That kind of ongoing care is rare in this industry. The work itself holds up. A commercial property manager who's hired them since 1993 for everything from warehouse TPO to residential tile roofs told us he's tried other companies but keeps returning because nobody else matches their attention to detail. On solar specifically, reviews show clean installs with no roof penetration issues. The weak spot is communication before you're a customer. We saw 9 reviews about delayed or missing estimates, including one multifamily building owner who never received the quote they were promised despite multiple follow-ups. Once you're in the system, though, responsiveness jumps dramatically. If you can tolerate a slow sales process, the payoff is an installer who'll still show up years later when your downspouts clog.
If you want an installer who treats the relationship as ongoing rather than transactional, Fidelity Roof is worth the wait. Just expect the estimate phase to drag.
Reviews That Shaped Our Verdict
Marie met with Kyle for an appointment about a roofing estimate for her multifamily building, and the initial meeting went smoothly. Kyle assured her an estimate was in progress, so she followed up several times by email — but the estimate never arrived. The interaction ended with no estimate, no follow-up and no further communication, leaving her still waiting for the promised numbers.
Eric L. hired Fidelity to install a large solar array—over 30 panels—on his roof and to handle ongoing roof repairs over several years. He ended up with crews led by Chip, the VP, and Doug, who oversees the teams, and found them consistently prompt, responsive and professional. For the three years since the job was done, Fidelity has routinely come by to inspect the roof and gutters whenever downspouts clogged or minor leaks showed up, and those checks often happened the same day—even during the busy rainy season. That steady, hands-on follow-up mattered to him because he didn’t want inexperienced people working on his roof; Fidelity’s teams combined solar installation with genuine roofing know-how. The detail that sticks: near-immediate visits to clear clogs and check seams after the install, year after year.
Douglas has hired Fidelity Roof for projects stretching back to 1993, and his most recent job—re-roofing a commercial building in San Francisco—finished beautifully: on time, on budget, tidy, and executed with meticulous attention to detail. His relationship with the company began with a 65,000 sq. ft. warehouse in Alameda and has since included many commercial and residential roofs in a range of systems—shingle, metal standing seam, TPO, built-up, and clay mission tile. Early work involved Monty Upshaw; later, Monty’s son Chip took over and has personally overseen every project since. Whenever a problem surfaced over the years, Douglas picked up the phone, called Chip, and the matter was handled promptly and professionally. He doubts a recent complaint about a gutter dropping into someone’s yard reflects typical Fidelity workmanship—suggesting the gutter may already have been failing—and notes the crew member on that job was trying to remedy the issue. Douglas hasn’t used Fidelity’s solar services yet but plans to when the opportunity arises, expecting the same level of care. After hiring many other roofers, he still returns to Fidelity because he hasn’t found another company that
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How We Got To Trust Score 84
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Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
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A valid contractor license is on record.
What You Can Expect
Kenneth T. called Fidelity in late 2014 about a $X,000? (original didn’t state cost) roof concern at his Petaluma home; the day after, Project Manager Doug climbed onto the roof, photographed the chimney saddle and other trouble spots, and produced a detailed report that arrived by email the same week with a hard copy to follow. He juggled scheduling and funding delays with patient efficiency, and when the crew of two finally showed up they finished the repairs in three days—just ahead of Northern California’s big December storms—and the roof passed that first real rain test without issue. The combination of prompt on-site assessment, photographed documentation, and guaranteed workmanship put Fidelity on his short list of trusted contractors. Four years later, in November 2018, side-wall leaks proved Doug right about the gutters. One email reopened the file; Doug remembered the previous work, returned for a careful estimate and contract (electronic and hard copy within three days), and even sent an original color chart to avoid printer-color mismatches while the homeowner confirmed materials. Doug kept the homeowner updated during fabrication, and one month after that initial 2018
Hayden J. hired Chip Upshaw’s family-run crew to replace a flat roof on his building—choosing a higher-quality IB roofing membrane instead of the typical tar-and-gravel finish. He shopped three bids and Chip’s team came in with the best price, so he went with them. The job finished ahead of the five-year mark this coming summer, and the roof has shown no problems in that time. A few early communication snafus—largely blamed on a tenant acting like the owner—almost dropped his rating to four stars, but Chip personally stepped in, tracked down a missing roof vent, tightened a few floating screws on the flashing and corrected one other small issue he could barely remember. In the end he ended up with a durable roof and an owner who returned to fix post-install issues promptly—what stuck with him was that the company stood behind the work long after the crew left.
Kay A. hired a roofing crew to work on her home and found their communication and cleanup made the difference. She discovered Nancy and Ruben answered every question promptly, and the crew cleaned up the site at the end of each workday. She walked away very pleased with the outcome and already plans to refer them to family and friends — what stuck with her most was the steady, professional communication and the fact that the yard never looked like a construction zone at night.