Final Touch Construction reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Final Touch Construction handles roof replacements well but becomes a gamble the moment anything goes wrong. We analyzed dozens of reviews and found a stark divide: their roofing crews consistently do clean, timely work, but warranty service collapses after payment clears. One homeowner watched their roof leak three times in the first year, only to be told by the owner to hire someone else to fix it under warranty. We saw this pattern repeat: a customer with a failing AC fan under warranty was quoted $220 just to have a technician show up and inspect the company's own installation. The workmanship scores look solid at first glance, 34 reviewers praised the quality of completed work, but value scores sink to 2.5 out of 5 because post-sale support disappears. In one extensive remodel, the owner convinced a homeowner to use cheaper floor padding instead of self-leveling concrete, promising it would work just as well. Four months later, dents and cracks appeared throughout the hardwood. When the customer raised the issue at the final walk-through, the owner's response was blunt: pay us to redo it or hire another company. The crew members themselves earn consistent praise for detail and professionalism. But leadership avoids accountability, and you'll be left holding the bill for fixes that should be covered.
If you need a straightforward roof replacement and don't expect to call them back, they'll likely finish on time and at a fair price. But if you value warranty protection or anticipate needing post-installation support, skip this company entirely.
Reviews That Shaped Our Verdict
Ana M. had her roof replaced a few years ago, but within the first year she discovered it was leaking. The company came back to patch the problem, yet the leak returned; they ended up coming out three separate times without resolving the underlying issue. Her roof remains under warranty, but the owner refused to authorize further repairs and told her to find someone else to fix it. After that experience she concluded the warranty wasn’t being honored once the job was paid for. The clearest takeaway: if a similar problem appears, expect to fight for warranty service—or to arrange and pay for an outside repair yourself.
Ha L. brought the company in to work on her home's AC fan and discovered the unit began running hot and stopping intermittently after their work. She found cheap, used connectors on the fan and concluded the crew had installed low-quality parts and demonstrated poor workmanship. When she called back under warranty, the company rushed to take her debit-card details and then offered to send a technician — but said the AC maintenance visit would cost $220. Facing a fan that overheats and cuts out at random, she worried about handing over $220 only to get another botched repair; she wanted them to inspect and fix the original job under warranty instead of charging for a new service. Frustrated by what she viewed as a push to collect payment rather than honor the warranty, she refused to authorize the paid visit and insisted the company address the prior workmanship first.
Darian M. hired Final Touch in February 2021 for a substantial remodel—a bottom-level hardwood install plus a full kitchen and bathrooms—that stretched through August 2021. She worked with two project managers during the job: Melton, who came across as rude, and Farron, who proved excellent. The single detail that defined the experience was the owner's choice of flooring method and his response when that choice failed. On installation day the installer Jose did a fine job laying the floors, but Darian ended up buying the underlayment herself after being told those soft materials were included. The owner, Luis, persuaded them to use padding under the hardwood for leveling instead of using self-leveling concrete to save money; they trusted his judgment. About four months after living on the new floors, dents and cracks appeared. When Luis returned for the final walkthrough, he refused to accept responsibility and effectively gave them two options: pay Final Touch to redo the floors or hire another company. He offered no clear warranty explanation, and the couple never got a satisfactory answer about how long the work was guaranteed. That flooring failure sat alongside several day
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 56
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Ha L. brought the company in to work on her home's AC fan and discovered the unit began running hot and stopping intermittently after their work. She found cheap, used connectors on the fan and concluded the crew had installed low-quality parts and demonstrated poor workmanship. When she called back under warranty, the company rushed to take her debit-card details and then offered to send a technician — but said the AC maintenance visit would cost $220. Facing a fan that overheats and cuts out at random, she worried about handing over $220 only to get another botched repair; she wanted them to inspect and fix the original job under warranty instead of charging for a new service. Frustrated by what she viewed as a push to collect payment rather than honor the warranty, she refused to authorize the paid visit and insisted the company address the prior workmanship first.
Ha Le hired the company to fix an air-conditioning fan on a residential unit and quickly discovered the biggest problem wasn’t scheduling but payments — every call seemed to connect straight to someone whose priority was swiping the debit card. They found the fan running hot, cutting out intermittently, and attached with what looked like cheap, used fasteners; that raised immediate worries about the quality of the original workmanship. When they asked for a warranty repair, the company offered to send a technician but said the AC maintenance would cost $220, which felt like being asked to pay again to have the same questionable work inspected. Fearing another botched repair and a $220 loss, they pushed back: they wanted the installer to check the prior job under warranty rather than charge up front. The lasting detail that stuck with Ha Le was the company’s eagerness to take payment while appearing unwilling to stand behind the original installation of an overheating, intermittently failing fan.
Ana M. had her roof replaced a few years ago, but within the first year she discovered it was leaking. The company came back to patch the problem, yet the leak returned; they ended up coming out three separate times without resolving the underlying issue. Her roof remains under warranty, but the owner refused to authorize further repairs and told her to find someone else to fix it. After that experience she concluded the warranty wasn’t being honored once the job was paid for. The clearest takeaway: if a similar problem appears, expect to fight for warranty service—or to arrange and pay for an outside repair yourself.