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Firefly Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Firefly Energy delivers solid work when everything goes smoothly, but project management and follow-up fall short when problems arise. We analyzed dozens of reviews and found a clear split: the sales phase earns consistent praise for Jarrod's solar expertise and patient explanations, while post-install support shows cracks. One customer waited eight months from contract signing to installation due to coordination failures between Firefly and the SunPower installation crew, with permit delays and missed scheduling calls piling up. Another paid over $1,000 in unexpected electric bills after faulty wiring caused a six-week system shutdown, and both Firefly and the subcontractor declined to cover the costs, insisting daily monitoring was the homeowner's job. The bright spot: 24 reviewers noted straightforward sales interactions with no overselling, and installations themselves consistently met quality standards. Systems that stay online perform as promised. Eight reviews mention workmanship that passed inspection without issue, and one expansion project added 12 panels plus a service panel upgrade in a single six-hour visit. If you want a knowledgeable consultant who'll answer questions years after install and you're comfortable being your own project watchdog, Firefly works. If you expect someone to own problems caused by subcontractor errors, look elsewhere.
If you can tolerate slow timelines and want to avoid the burden of daily system monitoring, other installers offer tighter coordination and stronger accountability when things go wrong.
3 Stories That Stood Out
Michael chose Jarrod for a residential solar install because Jarrod answered quickly, showed real concern, and gave the impression the project would be well managed. After the contract was signed, however, that responsiveness evaporated: phone calls went unanswered for days, answers came with excuses that often blamed the installers, and last-minute scrambling almost caused them to miss an important timeline. He regretted signing before the panels were even on the roof. When the system finally went live it performed exactly as hoped — their electric bill dropped to about $0. A few months later, though, the array stopped producing and they weren’t notified; instead they discovered the outage only after receiving an electricity bill around $600. The system’s app was turned on to send email and phone alerts but those notifications never worked, and the array ended up being offline for roughly six weeks during summer — the period when you normally overproduce and bank credits for winter. That outage emptied their credit “bank,” so he expects to be paying monthly until next summer (he estimated roughly six to eight months). A technician eventually came out and traced the failure to an
In early January Genevieve R. signed with Jarrod for a SunPower system for her home — a setup that included a battery and an electrical panel upgrade — but discovered the installation now isn’t expected until August. She watched the project management unravel: Jarrod appeared to have little sway over the PM process, and repeated attempts to get direct answers went nowhere. She phoned more than three times asking for a callback from the project coordinator, Aaron Martinez, and never received one. Jarrod rarely picked up, returned calls only when convenient, and failed to push the team on her behalf. Back-and-forth over battery placement dragged on because the PM never called to explain site constraints, and by mid-April she ended up pressing SunPower repeatedly to submit the permit to the City of Irvine (a permit path she knew carried a five-week turn‑around). SunPower secured SCE approval to upgrade the electrical panel on March 17, but nobody scheduled the SCE disconnect/reconnect for May or June, creating a backlog that nudged the install into August — roughly eight months after signing. Genevieve recommended using Firefly Energy for SunPower installs and plans to keep pressing,,
Tom had run a SunPower system on his ranch-style home for seven years and decided it needed more capacity. He met with Jarrod from Firefly, who drew up the plan and kept him in the loop with regular weekly emails and texts. On install day a well-drilled crew showed up and, in about six hours, added 12 new panels to the roof — they moved together smoothly and the work flowed like clockwork. As a standout extra, Firefly replaced his old 100-amp service panel with a 200-amp panel at no additional cost, and that electrical upgrade was performed to the same high standard as the panel work. For anyone weighing an expansion, the memorable detail here is that Firefly handled both the array increase and a full service-panel upgrade without nickel-and-diming the customer.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 84
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Tom had run a SunPower system on his ranch-style home for seven years and decided it needed more capacity. He met with Jarrod from Firefly, who drew up the plan and kept him in the loop with regular weekly emails and texts. On install day a well-drilled crew showed up and, in about six hours, added 12 new panels to the roof — they moved together smoothly and the work flowed like clockwork. As a standout extra, Firefly replaced his old 100-amp service panel with a 200-amp panel at no additional cost, and that electrical upgrade was performed to the same high standard as the panel work. For anyone weighing an expansion, the memorable detail here is that Firefly handled both the array increase and a full service-panel upgrade without nickel-and-diming the customer.
Brandi L. discovered Jarrod's deep solar expertise while hiring him for two residential installations and kept returning because he consistently delivered. She relied on his long experience to untangle even the most complicated questions and would have handed him ten stars if she could. He stayed available after the installs were complete, answering follow-up questions — sometimes years later — which became the clearest sign of his reliability. What stuck with her most was that level of ongoing support: skilled work up front, plus a technician who remains reachable well after the job is done.
Ron N. installed a SunPower system on a new-build home that had no historical usage data, so sizing depended on estimation. He worked with Jarrod, who used deep industry knowledge to produce a spot-on usage estimate, stayed quick to answer questions throughout the process, and followed up after completion. The SunPower crew performed the install, and Ron—very particular about details—inspected every element and found the workmanship flawless, from panel placement to neat conduit runs and clean electrical connections. The system has delivered impressive results, and the thing that stuck with him most was the meticulous, inspector-level attention to detail on the installation.
Larry chose Firefly Energy to install a 17.6 kW SunPower system on his home in Tustin, CA after Jarrod, Firefly’s SunPower Elite dealer, presented a very competitive price. He ended up with SunPower crews handling the physical install while Jarrod stayed involved at every turn, coordinating with the SunPower team and keeping communications flowing. Jarrod guided him through equipment choices, and he even brought in a roofing company to put on a completely new roof before the panels went up. Firefly has completed three systems in the small Alicante Association where Larry lives, and the other neighbors who used Firefly have been very satisfied as well. What stuck with him most was Jarrod’s hands-on coordination—especially organizing the roof replacement so the solar work could proceed smoothly.
Steve S. teamed up with Jarrod to put a new solar system on his home. Jarrod took his time, fine‑tuning the installation and addressing details until everything was right. As a result, he now produces more power than he uses — cutting into his energy bills and creating a practical buffer against rising costs. What sticks about the experience is Jarrod’s patience and meticulous work; that hands‑on care turned the installation into a system that actually overproduces for the household.
In April 2024 Ron S. went ahead with Firefly installing a SunPower solar system on his Newport Coast, CA home. He was satisfied with how the panels perform, but discovered the roofers hired for the job damaged an existing wind turbine vent. The crew removed the damaged vent and promised to return to replace it, yet they never came back. He emailed Jarrod at Firefly several times over the following four months but received no response, and the vent remains unreplaced — a cylindrical conduit sits exposed below the new panels (photo provided). The review was submitted under his daughter Sarah S.’s name by mistake; it should be credited to Ron S. He left a 2‑star rating, essentially walking away with a working solar system but an unfinished roof opening and no follow-up from the company.
Michelle A. hired Jarod and his company to clean her home’s solar panels. He arrived on time, worked professionally and friendly, and left the array looking brand new. He walked her through each step of the job so she understood what he was doing, and his reliability and clear explanations made the whole visit effortless. She walked away genuinely impressed and already plans to have him back for future re-cleanings.
After shopping around for solar options for his home, Gerardo S. chose Jarrod and Firefly and settled into the process with few surprises. The installation proceeded as planned, and his array consistently produces more energy than the proposal projected — the standout fact that set this experience apart. When small startup software glitches cropped up, Jarrod responded immediately, came out to personally inspect the panels, and helped get the monitoring corrected. He recommended Jarrod and Firefly to friends, who ended up equally satisfied with their service. What stuck with him was the combination of better-than-expected output and a hands-on installer who followed through until everything was working smoothly.
Sergio R. pursued a SunPower solar installation and ran into frustrating delays and unclear communication. After he checked on the project, a SunPower project manager called back and discovered the job had been put on hold for six weeks by mistake because of internal process issues. He never received any paperwork beyond the initial HOA packet, so he didn’t know what “complications” the company referenced or what, if anything, had been provided to him afterward. When a company representative directed him to secure a release of roof liability from the HOA, he replied that he was already following the HOA’s procedures and was obtaining a covenant agreement — and asked whether that would satisfy their requirement. The representative never answered that question. He later learned, for the first time, that his contract had been terminated because of the lender; he asked whether paying in full would allow SunPower to proceed, and the company did not outline any alternative options to move the project forward. The standout problem was the six-week, internal hold that only came to light after he pressed for a status update, paired with persistent gaps in communication about HOA approval
Long-term Satisfaction
Recent customers rate Firefly Energy 4.0 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.