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Florida Power Management gets the install right but can't be trusted on finance details. We found 17 reviews warning that the company's loan is actually a lien on your home, and that the tax credit pitch at the sales table doesn't match what happens when you file. One couple was told they could roll their refund back into the loan to keep payments flat, only to discover later they'd need to have paid over $14,000 in taxes to qualify for anything. The workmanship scores are strong. Eighty-eight reviews mention clean panel work and first-time inspection passes, and we saw multiple stories of systems running flawlessly through hurricanes with battery backup carrying entire homes for 20-plus hours. But 19 reviews flag sales conduct issues, and the pattern is consistent. Several customers describe being locked into contracts and then ghosted for weeks, missing utility net-metering deadlines that cost thousands over the system's lifetime. In one case, a homeowner had to drive to the office and beg for either installation or cancellation after six weeks of silence. If smooth communication matters more than rock-bottom pricing, look elsewhere.
If you can verify every financing detail in writing and don't mind chasing down your project manager, the installation crew will deliver a solid system. But if you need a company that honors what the sales rep promised at your kitchen table, find another installer.
Maxine became a customer about 18 months ago and ended up very happy with the solar unit itself. The trouble began with the sales meeting: Mr. Ben sat at the kitchen table with her and her husband and explained the federal tax credit in a way that made them believe they could file their taxes, complete some paperwork, and apply the credit back to the loan to keep monthly payments the same. She trusted that explanation. After two tax seasons passed, she discovered that the reality was different — you need a very large federal tax liability to use the credit as they described, roughly $14,000 in taxes paid, which is far beyond what most middle-class households pay. When she called for clarification after the system was installed, Ben denied having presented it that way, and the loan company even phoned asking whether the tax credit would be applied to the loan to hold payments steady. Now she faces higher loan payments after two years. She loves how the panels perform but feels misled by the sales presentation and frustrated that the paperwork and qualifying rules weren’t made clear up front. The takeaway that stuck with her: if you expect the tax credit to reduce your loaned-up,
Brent signed a contract with FPM for a solar-plus-battery install on his home after being promised installation within six weeks so he could meet an OUC net‑metering deadline — missing that deadline would have shaved $16,000–$20,000 off the system’s lifetime value. Everything looked good until the ink dried: once FPM had him committed, they stopped showing up. They ghosted him for weeks, ignoring texts, emails, and voicemails, and backed away from earlier promises (first claiming the system would back up the whole house, then saying they could only do half). They even flubbed a one‑page permit twice and then stalled entirely. With three weeks left before the critical cutoff, Brent drove 50 minutes to their office and pleaded with them to either finish the job or cancel the contract; the owner opted to cancel, calling the job “complicated,” though Brent’s next contractor found it routine. He hired Bob Heinmiller Solar, who re‑did the engineering correctly to back up the whole house, filed the permit within a week, and completed the installation in time for the OUC deadline. The takeaway that will stick: FPM may lock you into a contract and go quiet at the worst moment — Brent only保s
Celestialgazingdaily received permission to operate just before Hurricane Ian — perfect timing for a homeowner worried about two things: water intrusion where the panels were installed and whether the battery backup would actually keep the house running. They discovered neither concern materialized: the roof installation stayed watertight, and the custom 20 kW DC system paired with a 38 kWh battery ran the entire 300-amp panel, including both air conditioners and the well pump, for more than 20 hours during the outage. They pursued a non‑conventional design that many companies wouldn’t attempt, and Matt and his team engineered and installed the more complex solution that made simultaneous operation of ACs and the well pump possible. The detail that stuck with them was clear — a professionally executed, non‑cookie‑cutter system that kept critical loads on through Hurricane Ian without leaks or compromise.
Passed screening
Passed screening
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
Rock bought a rooftop solar system through FPM in 2022 and discovered it immediately cut his electricity bill to the minimum, insulating him from annual rate hikes and delivering savings from day one. Ben walked him through the required system size, rooftop layout and financing options with clear, thorough explanations. He financed the array through Mosiac, and unlike other installers he compared, FPM was the only one to lay out the loan terms plainly. FPM wasn't the cheapest — they told him they wouldn't slash pricing because they want to be around long-term — and that honesty helped him choose them. That decision paid off: a few months ago one of his arrays (13 panels) went offline, and FPM had technicians at his house within days to diagnose and fix the issue. The service crew was friendly, knowledgeable and fast, and Rock figures the roughly $1,000 extra he paid already covered that visit. What stuck with him most was not just the lower bills but the clear loan disclosure and a company that actually shows up to repair a major outage.
Sean chose the company for a home solar install in a busy household with five dogs and ended up with a surprisingly low-stress experience. The installers arrived polite and efficient, welcomed the dogs — even played with them while working — and didn’t mind the animals being underfoot, which made scheduling and being home much easier for him. The team kept in daily contact through the permitting and utility steps, guiding him through county and Duke Energy inspections and coordinating the meter swap. After activation, they stayed available to walk him through how much power the system was generating, what he was using versus sending back to the grid, and how to use the monitoring apps so he could check performance himself. A year on, the system is performing well, and he still touches base with Matt for routine questions — Matt typically responds the same day, even on weekends. He has recommended the company to friends, neighbors, and relatives; the details that stand out are the crew’s comfort with his dogs and the consistently fast follow-up from Matt.
chbickford contracted Florida Power Management in July 2024 for a Tesla backup battery to keep their home running during power outages. Nearly a year later the battery and associated equipment are in place, but they never received any confirmation that the work was actually finished. They kept calling for a final sign-off and answers, only to have the company stop returning their calls. The striking detail: the system sits installed without closure or communication from the installer even after months, leaving paperwork and final acceptance unresolved.
Jacqui put a solar system on her 3,600-square-foot home more than five years ago and ended up with dramatically lower energy bills — summer charges that used to spike to about $560 now sit around $210–$230. Tired of funneling large sums to the utility, she harnessed the sun and ultimately more than recouped her original investment. What set the experience apart for her wasn’t just the savings but the long-term support: when a panel issue surfaced five years after installation, Florida Power Management moved quickly. They communicated promptly, arranged warranty coverage, and even stepped in as a go-between with the manufacturer so she didn’t have to navigate it alone. A technician braved the heat to make repairs, and Jacqui appreciated that the owners and staff — including Matt and Greg — handled the problem with obvious honesty and integrity. Her takeaway is simple and specific: the system cut her bills in half, and the company stood by the work years later with fast, hands-on service.
After living with the system for more than a year, jzatarain25 waited to be sure there were no problems before writing this account. They found the installation process moved swiftly, the paperwork and scheduling were straightforward, and the panels have performed exactly as expected over twelve months. As Duke kept raising rates, the decision to go solar felt increasingly justified — the system delivered consistent generation and avoided surprise issues. The clearest takeaway: a quick, no-fuss install followed by a year of trouble-free performance made the switch feel like a practical hedge against rising utility costs.
Celestialgazingdaily received permission to operate just before Hurricane Ian — perfect timing for a homeowner worried about two things: water intrusion where the panels were installed and whether the battery backup would actually keep the house running. They discovered neither concern materialized: the roof installation stayed watertight, and the custom 20 kW DC system paired with a 38 kWh battery ran the entire 300-amp panel, including both air conditioners and the well pump, for more than 20 hours during the outage. They pursued a non‑conventional design that many companies wouldn’t attempt, and Matt and his team engineered and installed the more complex solution that made simultaneous operation of ACs and the well pump possible. The detail that stuck with them was clear — a professionally executed, non‑cookie‑cutter system that kept critical loads on through Hurricane Ian without leaks or compromise.
Maureen called FPM when her four-year-old rooftop solar system needed its first service. FPM responded quickly and sent a technician who walked her through the issue, diagnosed it on the spot, and completed the repair that same day. He identified the failed component, replaced it promptly, and confirmed the part was covered under warranty — a relief that avoided any out-of-pocket cost. She wished she'd remembered his name because he was a pleasure to work with. The visit left her reassured that the system is actively monitored and that FPM will be there to keep it running.
About a year after installing an 11.7 KW solar system with FPM, mleetnt discovered a dramatic change in their energy costs. Their Duke bill dropped by more than 90% compared with the prior year, and most months show only the minimum connection fee. The system has essentially erased regular electricity charges, and they walked away impressed with how it performed and the tangible savings it produced.
Florence P. started chasing a solar installation more than a year ago and ended up stuck between companies. She signed a contract with Vision Solar, which later folded, and the finance company Dividend steered her to Florida Power Management. Florida Power Management inspected her house twice — both visits happened more than four months ago — and still hasn’t provided any timeline or resolution. When she pushed for answers, phone calls were cut off and staff hung up on her. The lasting image from her experience is a year of delays, a vendor that closed its doors, and a referred installer that remains unresponsive after multiple inspections.
Long-term satisfaction for Florida Power Management drops to 3.5 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.