Freedom Forever reviews

Chridtopher wells had solar panels installed on his house four years ago and discovered that by the second month his electric bill climbed back to the same level he paid before the system—then stayed there. He ended up paying both the full utility bill and the solar loan for the entire four years. During the sale he was shown printed graphs (which he still has) that promised the panels would cut his bill and produced enough energy to match those projections; the actual output never came close. He was promised an audit if the system underperformed, and he called repeatedly to request one, but Freedom Forever refused each time, insisting audits are only allowed inside a narrowing, shifting window of time. When he tried to contact the salesperson, the rep was gone; a company agent acknowledged the salesman had lied about output and maintenance and said the sales staff worked through a contractor, effectively distancing the company from those claims. He posted a negative review two years ago and was told someone would follow up—no one ever did. The striking takeaway: despite physical proof of the projections and repeated requests for an audit, the panels delivered no savings and the会社s

Hope Melendez began her solar project in February 2024, and by November she still hadn’t received permission to operate. She chased the company with emails and repeated phone calls, only getting a meaningful response from the original sales rep even though he was no longer handling the account. Getting past the automated phone system proved difficult, and several promised callbacks never came until she finally reached Michelle, who apologized for the delay, opened a ticket and provided the first concrete action in months. Throughout the process Hope ran into “hiccups” at every stage — slow communication and lingering paperwork problems that kept the system from being commissioned. The one bright spot: when the crew finally installed the system, the installers were professional and did a good job. The detail that lingers is practical and sharp: the roof work went well, but the drawn-out wait for permission to operate — and the lack of responsive follow-up until Michelle intervened — became the defining frustration.

Scott Mackey paid in full on day one for a residential solar installation expecting it to start producing soon, but more than a year later his panels still aren’t connected to the grid. The crew finally put the array on the roof about six months later than promised and the physical installation looked fine, yet the company never followed through on the crucial step of working with the local utility to energize the system. He called the installer more than ten times trying to get them to set up a joint call with the utility — a utility that, he found, was transparent and available — but the company repeatedly deflected with the same line that they were “waiting for the utility.” Attempts to escalate the issue went nowhere. The most striking outcome: money collected up front and an installed system that has sat idle for over a year because the installer wouldn’t complete the interconnection paperwork.