Freedom Solar Power reviews

Justin found the sales end seamless: a straightforward, honest rep, a clean installation, and a system that otherwise performs well. He appreciated the friendly staff who handled the quote and install — those first steps came together without drama. Where the experience unraveled was service and repairs. One rooftop panel failed in January 2024, and almost a year and a half later — approaching July 2025 — the issue remains unresolved. He has been paying monthly on the system for 17 months while it has not been fully operational. The scheduling process turned into the biggest aggravation. He repeatedly booked days off to be home for appointments; technicians either arrived and couldn’t fix the problem or didn’t show at all. On the most recent appointment he took the day off only to receive a cancellation text and a vague promise that a scheduler would “reach out” sometime later — a delay he expects will be measured in weeks. He ran into another hurdle when initial appointment dates conflicted with travel; rather than working with his availability, schedulers assigned dates unilaterally and pushed him to the back of the queue when he asked to reschedule. That led to months of等待

Jennifer hesitated over the system’s upfront cost and her husband was even more skeptical, but Gene walked them through the numbers and the tech until the math and mechanics made sense. He stayed in touch after the install, transparent and ready to answer every question, so she felt fully prepared. From the initial consult through a year after installation the whole experience felt thorough and professional, and the system has been easy to monitor. The clearest payoff came during several ERCOT outages: power went out around the neighborhood, yet she and her husband barely noticed except for a notification — the solar-plus-backup took over seamlessly. They haven’t needed any servicing so far, but expect the follow-up to match the same level of care. The lasting image: a phone alert instead of a dark house during an outage.

Daniel signed on for a solar system in Colorado a few years ago and paid for an expensive 25-year maintenance and repair warranty. He discovered that Freedom Solar has since pulled its business out of Colorado and will no longer service his installation. When he sought repairs, the company recommended he void the warranty to get work done — effectively leaving him without the long-term protection he paid for. The install and early service went smoothly, but the company didn’t follow through on its promises once it exited the state. The clearest takeaway: the provider’s departure from Colorado and the suggestion to void the warranty underscore the importance of confirming who will honor long-term service commitments if a company leaves your area.

Araceli Espinoza had a solar system installed about three years ago on her home; the installation itself went fine, but last weekend her Tesla Powerwall stopped storing energy and the app directed her to contact the installer. She called Freedom Solar on a Saturday and learned the service department was closed — the operator took her details and said someone would call on Monday. Monday arrived with no callback. She tried again on Tuesday, which happened to be Veteran’s Day, and the service team was closed once more; she left her information again and waited. By Friday she called back, expressed frustration at the lack of follow-up, was put on hold and then abruptly hung up on. She walked away with a nonfunctional Powerwall and no scheduled service appointment, convinced that Freedom Solar handles initial installs but fails at post‑installation support — the repeated missed callbacks and the final hung‑up call are the details that linger.

Patrick had a two-year-old rooftop solar array and had been uneasy about adding a second phase because the original installation left a lot to be desired. Renee Rose from Freedom Solar Power reached out about expanding the system; instead of delivering a hard sell she dug into the problems they’d experienced, asked to inspect the site, and came prepared — she had already reviewed the original plans and agreed they weren’t what the final installation should have looked like. She sketched out tailored options within days, including fixes to the earlier work, and presented them in a focused, professional way that didn’t push the priciest package. They signed a contract to move forward. When the design documents later missed some of what had been agreed, Renee immediately stepped back in, cleared up the communication breakdown with the designers, and kept the project moving. The permitting phase is almost complete and the family is set to receive 29 additional panels and two Tesla batteries. What stands out is how Renee treated them like a teammate — empathically listening, taking ownership of previous mistakes, and insisting on getting the installation right rather than just closing a

Three years after spending about $80,000 to outfit his ranch-style home with solar, Troy discovered a cascade of problems: the panel manufacturer has gone out of business, and his Tesla Powerwall has been nonfunctional for two months. He reached out to Freedom Solar expecting support; instead the company first replied with an email that simply pointed him to Tesla and a list of certified installers, which felt like being handed off rather than helped. When his follow-up emails went unanswered, he called. The representative on the line seemed distracted, didn’t ask his name or why he was calling, and only paid attention after he asked if it was a good time to talk. The call did eventually produce news: Tesla agreed last week to replace the Powerwall, and Freedom Solar is now waiting on supplies. Troy understands that a supplier going under and Tesla’s hardware issues aren’t entirely Freedom Solar’s fault, but he found the lack of proactive communication disappointing given the size of the investment. He expected Freedom Solar to notify affected customers about the safety shutdowns, explain that they were coordinating replacements with Tesla, and commit to regular updates until a

John began two years ago with a 10-panel array and a single Tesla battery. After Hurricane Beryl left the neighborhood without power for eight days, he added a second Tesla battery so the A/C would be manageable during outages. Since then he tacked on eight more panels and now expects to be nearly off‑grid on most days. Through every upgrade Silvana handled the details—professional, helpful and always available—so he kept coming back to Freedom Solar. The company may not have been the cheapest, but it delivered reliability instead of the nightmares he’d heard about from fly‑by‑night installers. The takeaway that stuck with him: paying a bit more bought dependable service and a responsive rep—be sure to ask for Silvana.

Bill Shia, a Denver homeowner, started with a 25-panel SunPower solar array installed in 2021 and later added two Tesla Powerwall 3 batteries in 2024. Neither project sailed perfectly — panel shortages pushed the 2021 timeline and Powerwall 3 supply slowed the 2024 work — but Freedom stayed professional and handled the bumps fairly. The most striking part of the upgrade was the utility rebate: Xcel offered $500 per kWh for the batteries, and combined with state and federal tax incentives the financials became very favorable. He worried the utility might stall on payment, but the rebate arrived promptly. Now the batteries pull energy from the rooftop array and he’s nearly off-grid; on Denver’s time-of-use plan he avoids paying during expensive peak hours. The solar and storage operate together smoothly, and Tesla’s app keeps him up to date on production and usage. The concrete takeaway: a sizable, timely utility rebate plus seamless system integration left him almost free of peak charges and largely independent from the grid.

Sandie had Freedom Solar install SunPower panels on her home on July 13, 2017 with Alex Seyer as the energy consultant. In May 2024 she discovered the system’s monitoring had stopped and reached out by email; after a few exchanges Freedom Solar took no meaningful action. She learned the company treats installation as the end of the relationship — no ongoing maintenance, no proactive updates when the panel maker ran into financial trouble, and no outreach to advise customers on keeping systems running. Before posting the review she phoned Freedom Solar and spent more than ten minutes on hold. When a representative finally answered, the rep confirmed the monitoring outage but said no technician could be dispatched until monitoring was active again. She was directed to Enphase to purchase a roughly $900 upgrade to a newer monitoring system because the hardware she has has been deprecated and won’t work. Left with a non-reporting system and only a pay-to-upgrade path, she felt the original promise to “monitor” the system went unfulfilled. Her clear expectation now: Freedom Solar should find her account and absorb the cost of the monitoring upgrade so the company that installed the 7/