Freedom Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Freedom Solar isn't worth the risk. We analyzed nearly a hundred reviews and found a company whose operations consistently break down after the contract is signed. One homeowner reported a system that failed twice in the first year, with a nine-day wait each time for repairs despite the company's supposed monitoring. Another described an installer who knowingly undersized the inverter, cutting power generation by up to 20% daily, then spent months stonewalling a fix. The pattern is stark: 43 reviews cite dishonest sales conduct, 29 mention post-sale support failures, and 27 flag poor value. System underperformance is a recurring thread, with customers saying their bills never dropped as promised and warranty claims were dodged or denied. Even the positive reviews about installation quality (16 mentions) can't offset the fact that 29 reviews report chaotic project management and 20 describe painful delays with no transparency. The company also racked up 17 complaints about illegal robocalls to people on the Do Not Call registry, a detail that speaks to broader operational carelessness.
If you're hunting for rock-bottom pricing and willing to gamble on whether your system will work a year from now, you might consider them. But if you want an installer who'll actually fix an undersized inverter or answer the phone when your panels stop producing mid-summer, look elsewhere.
Reviews That Shaped Our Verdict
Bob K. took a call after the company learned SolarCity was slated to do his installation; the rep promised a lower price and guaranteed they would cover the first-year true-up. The salesperson rushed him through signing the contract, leaving little time to read the fine print. A year later, with panels on his roof, he discovered the lower price came from installing fewer panels than needed to meet the quoted annual production — which now triggers about a $500 yearly true-up to PGE. When he asked the company to honor the promised true-up, they pointed to a contract clause that let them reduce their yearly output estimate and refused to pay, effectively saying “tuff luck charley.” His lasting detail: the company cut the upfront price by installing fewer panels and used a contractual adjustment to avoid the one-year true-up they had promised.
Alba had a residential solar system installed on her home a year ago and ended up fighting the equipment more than enjoying the savings. She discovered the system failed twice in its first year, and each time the company’s monitoring didn’t flag the outage — forcing her to check daily to notice problems. The first outage drew a nine-day wait after she reported it before anyone showed up; the current outage has left the array down for nine days, and she reported it four days into the blackout with no timely fix. A company representative finally called to say someone would ‘let her know’ when a crew might arrive, and only after she asked whether production would continue did she learn the entire system was offline rather than just an internet issue. She watched a neighbor’s similar system suffer the same early failure and slow service, so the pattern feels systemic rather than a one-off. Left waiting through peak summer heat, she now views the installation as unreliable and warns that the promised monitoring and rapid service never materialized — she had to find the failures herself and then endure long waits for repairs.
Andy K. had a rooftop system installed in Santa Rosa, CA before the end of 2017 and started off impressed: clear pricing, quick selection of panels, and a fast install. He found the panels themselves performed well and the system data was useful — but then he discovered a major problem. The inverter the designer chose was far too small, cutting daily generation by roughly 15–20%. After he flagged the issue, a technician asked him to gather more data. Once they reviewed the numbers together, they confirmed the inverter was undersized. The tech admitted the designer had mis-sized the inverter, acknowledged Freedom Forever had other customers in the same boat, and put him at the top of a repair list in March. By late July, peak production months had passed and the problem remained unresolved. Countless emails and calls led nowhere; the issue only reached “escalations” after he hinted at social media and a negative review, and each time they asked him to wait another week. He offered to pay the difference for a correctly sized inverter, but the company wouldn’t cover the labor to fix an error they created. The concrete cost stings: he could have paid about $6,300 less for a setup
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 42
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Bob K. took a call after the company learned SolarCity was slated to do his installation; the rep promised a lower price and guaranteed they would cover the first-year true-up. The salesperson rushed him through signing the contract, leaving little time to read the fine print. A year later, with panels on his roof, he discovered the lower price came from installing fewer panels than needed to meet the quoted annual production — which now triggers about a $500 yearly true-up to PGE. When he asked the company to honor the promised true-up, they pointed to a contract clause that let them reduce their yearly output estimate and refused to pay, effectively saying “tuff luck charley.” His lasting detail: the company cut the upfront price by installing fewer panels and used a contractual adjustment to avoid the one-year true-up they had promised.
Bev C. signed on with Freedom Solar in April 2017 to put panels on her home and ended up tangled in financing she hadn’t expected. She discovered the installation involved third parties, including Ygrene, whose financing she says carried steep interest, changed when property taxes would be paid, and put her credit and even her home at risk. About two months before writing, she learned of other companies she describes as scammers operating behind the scenes and felt those connections magnified the danger. The system sitting in her yard still isn’t performing as promised, and she has yet to receive the warranty paperwork. The detail that stuck with her most: a nonworking system plus unresolved financing and tax changes that left her worried about losing the house.
Alba had a residential solar system installed on her home a year ago and ended up fighting the equipment more than enjoying the savings. She discovered the system failed twice in its first year, and each time the company’s monitoring didn’t flag the outage — forcing her to check daily to notice problems. The first outage drew a nine-day wait after she reported it before anyone showed up; the current outage has left the array down for nine days, and she reported it four days into the blackout with no timely fix. A company representative finally called to say someone would ‘let her know’ when a crew might arrive, and only after she asked whether production would continue did she learn the entire system was offline rather than just an internet issue. She watched a neighbor’s similar system suffer the same early failure and slow service, so the pattern feels systemic rather than a one-off. Left waiting through peak summer heat, she now views the installation as unreliable and warns that the promised monitoring and rapid service never materialized — she had to find the failures herself and then endure long waits for repairs.