Freedom Solar reviews

Elijah spent months researching solar and decided to invest more than $20,000 in panels for his roof — a long-term decision he wanted handled right. When the original installer discovered they couldn’t complete the roof work, they moved his project over to Freedom Forever, which created a messy handoff and a string of complications that felt like a nightmare at first. What set the experience apart was how Freedom Forever managed the fallout: Teresa took charge, communicated clearly, and resolved the outstanding issues promptly. He ended up with a working system, is already enjoying the savings, and trusts that the company will stand behind a product he expects to have for many years. The installation wasn’t flawless, but the listening, communication, and follow-through made the difference — Teresa’s timely problem-solving is the detail he keeps coming back to.

Bob K. took a call after the company learned SolarCity was slated to do his installation; the rep promised a lower price and guaranteed they would cover the first-year true-up. The salesperson rushed him through signing the contract, leaving little time to read the fine print. A year later, with panels on his roof, he discovered the lower price came from installing fewer panels than needed to meet the quoted annual production — which now triggers about a $500 yearly true-up to PGE. When he asked the company to honor the promised true-up, they pointed to a contract clause that let them reduce their yearly output estimate and refused to pay, effectively saying “tuff luck charley.” His lasting detail: the company cut the upfront price by installing fewer panels and used a contractual adjustment to avoid the one-year true-up they had promised.

Bev C. signed on with Freedom Solar in April 2017 to put panels on her home and ended up tangled in financing she hadn’t expected. She discovered the installation involved third parties, including Ygrene, whose financing she says carried steep interest, changed when property taxes would be paid, and put her credit and even her home at risk. About two months before writing, she learned of other companies she describes as scammers operating behind the scenes and felt those connections magnified the danger. The system sitting in her yard still isn’t performing as promised, and she has yet to receive the warranty paperwork. The detail that stuck with her most: a nonworking system plus unresolved financing and tax changes that left her worried about losing the house.

T.J. had Cruz Carillo out to finish the prep work for a residential solar hookup and discovered a technician who went beyond the basics. They watched Cruz carefully paint a metal conduit to match the house and take the extra time to patch stucco around the electric panel — small, visible fixes that improved the look and addressed inspection items. Because of those touches, the home passed the city inspection and the owner now has the green light to move forward with connecting the solar system. The detail that stuck: Cruz’s willingness to make cosmetic repairs as part of the job, which directly cleared the way for final approval.

Christian C. arranged a service visit with the Temecula branch and met Tech 1, Cruz Carrillo. He found Cruz arrived on time, acted professionally throughout the visit, and tackled the work thoroughly — even going beyond what was expected during the service. He left impressed by Cruz’s punctuality and extra effort; those two details defined the interaction.

Alba had a residential solar system installed on her home a year ago and ended up fighting the equipment more than enjoying the savings. She discovered the system failed twice in its first year, and each time the company’s monitoring didn’t flag the outage — forcing her to check daily to notice problems. The first outage drew a nine-day wait after she reported it before anyone showed up; the current outage has left the array down for nine days, and she reported it four days into the blackout with no timely fix. A company representative finally called to say someone would ‘let her know’ when a crew might arrive, and only after she asked whether production would continue did she learn the entire system was offline rather than just an internet issue. She watched a neighbor’s similar system suffer the same early failure and slow service, so the pattern feels systemic rather than a one-off. Left waiting through peak summer heat, she now views the installation as unreliable and warns that the promised monitoring and rapid service never materialized — she had to find the failures herself and then endure long waits for repairs.

In December 2017 Mike T. signed up for a residential solar install and moved quickly through the prep work — a site survey and permit submission happened right away. The crew completed the physical installation in a single afternoon, but he ran into a few hiccups getting the system activated. The team handled those issues professionally, and the office staff phoned regularly to keep him updated, so the system finally went live at the end of January 2018. The one blot on the experience came from the salesperson, who never followed up with the promised paperwork; that omission is why he knocked the rating down a star. Overall the array is performing well, and what stands out is the fast, well-communicated installation paired with a need to be prepared to chase post-sale paperwork.

Melissa B. engaged Freedom Solar to put a residential system on her home and watched the project unravel. The crew came out, surveyed the roof and recommended a panel count, but the install dragged on far longer than expected — she ended up babysitting the work while payments had already started. When the system finally ran, she discovered an energy credit of only about $20 a month despite plenty of sun in her drought-prone area. Each time she pushed for answers, the company shifted blame — first to the electric utility, then to her for not requesting more panels, then back to her for signing the contract. She urges other buyers to look elsewhere (she even suggested Renova Solar) — the detail that stuck with her was the tiny monthly credit after a slow, blame-heavy process.

Stephen M. hired the company for a residential rooftop solar installation and quickly discovered the reality didn’t match the sales pitch. He found the salesman had lied about important details, and the system consistently underproduced compared with what was promised. When he pushed the company to honor its performance guarantee, they stalled for months and ultimately refused to pay. After the delays, the company tried to resolve the issue with a lowball offer that required him to sign a non-disclosure about their business practices. He ended up frustrated by both the underperformance and the company’s attempt to bury the problem with a hush settlement.