Freedom Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Freedom Solar presents a split personality that demands careful scrutiny. On one hand, we found 51 reviewers describing seamless installations with honest sizing advice, meticulous permit handling, and installers who actually climbed on roofs instead of relying on satellite photos. One customer praised the team for fixing electrical connections they hadn't even installed, and another noted zero roof leaks after record rainfall. On the other hand, we uncovered a troubling pattern of post-installation abandonment. Three separate customers reported multi-month delays in getting systems operational, with one household paying a $3,000 electric bill after their panels sat broken for a year while the company insisted nothing was wrong. Another customer spent four months chasing two failed permit inspections and had to troubleshoot a malfunctioning monitor themselves because the company refused site visits. The workmanship scores high at 4.8 out of 5, but post-sale support drops to 4.3, with reviewers describing unanswered emails, blame-shifting to utilities, and sudden payment demands mid-crisis.
If you want a company that will show up for the installation and vanish afterward, this fits the bill. But if you expect the same attentiveness after signing the contract as before, you'll likely join the chorus of customers who felt abandoned the moment their deposit cleared.
Reviews That Shaped Our Verdict
Charles completed a battery upgrade to the existing Freedom Solar system on his home and found the whole process smooth and dependable. He discovered clear scheduling and on-time crews, and the team finished the upgrade promptly. The installation looked tidy and seamless — a noticeable contrast with the amateurish shortcuts he’d seen from other providers. What lingered most in his mind was the crew’s ownership: they returned several times to sort a few small details, willingly inspected equipment they hadn’t installed, and even corrected a couple of electrical connections that weren’t their responsibility. Having used Freedom Solar twice over the past decade, he values their attention to detail and knows they’ll be his first call for future work because they fixed problems beyond the job’s scope.
JandL M. brought Freedom Solar in to replace a previous installer and, at first, everything looked promising: Rich, the CEO and owner, came across as knowledgeable and personable, and the crew completed an efficient, on-time installation that even worked around a rainy day. After that smooth start, the project slowly fell apart. They hit more than four months of delays driven largely by paperwork and inspections — two permit inspections failed because the layout drawings, diagram and placard were incorrect — and they spent a lot of time chasing status updates by email because nothing appeared on the inspector’s schedule until they pushed for it. About four weeks after the install, the Enphase monitoring stopped communicating; rather than sending a technician, the company repeatedly pushed the troubleshooting onto the homeowner. They ended up spending hours on the phone with Enphase, received a replacement circuit board, and had to photograph and send proof of the replacement to Freedom Solar. Even though Enphase is Freedom’s vendor, no representative from the installer came out to diagnose the monitor. When the system was finally working more than four months later, Freedom Solar’s
Eric Z. pursued a SunPower rooftop system through Freedom Solar in Campbell (95008), handed over a $1,000 deposit, and expected the usual back-and-forth of permits and inspections. Before signing everything moved quickly and everyone seemed responsive, but once the deposit cleared the company largely went silent. After more than three months of little more than promises, Freedom Solar suddenly scheduled an install with two days' notice; a crew arrived the next day with screws and started without further warning. The crew swapped the promised Ironridge Flashfoot 2 (described as equivalent to Pegasus) for QuickBolt hardware instead — a newer time-saving method — and the physical install and city inspection finished cleanly. Then the real problems began. PGE’s Permission to Operate (PTO) never came because the utility was still waiting for the installer to upload required documents, yet Freedom Solar repeatedly demanded final payment, arguing their contract required payment after city inspection regardless of utility approval. Eric, who holds a PhD in electrical engineering and followed the process closely, refused to pay until PGE signed off. Billing escalated the pressure — even fl
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 79
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 16 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Deb had Freedom Solar install Sunrun panels on her Campbell, California home a little over a year ago and came away impressed by how smoothly the whole project ran. She found Mr. Kennedy, the sales rep, especially memorable — he arrived with satellite maps that showed exactly how much sun each portion of the roof received, which made the system layout easy to visualize and trust. The installers kept to their schedule, the Sunrun equipment has proved reliable, and the biggest day-to-day benefit has been seeing the PG&E bill drop to a minimal charge on sunny days. After installation, the team walked her through the Sunrun monitoring reports so she could compare electricity produced versus used and feel confident reading the data herself. She also included a caveat for other shoppers: Freedom Solar locations outside Campbell are separate businesses, so some Yelp reviews may refer to different offices. The standout detail that stuck with her was Kennedy’s satellite analysis combined with the hands-on training that let her actually watch production offset her usage.
Kathleen had Freedom Solar put up her solar panels in January 2023, and after dealing with frequent outages she returned to them last month to add a Powerwall battery for backup. She appreciated that the same team — including sales rep Mike Obot — handled the follow-up work, and she noticed how consistently they kept her in the loop from start to finish. The standout detail for her was accessibility: someone was always available to answer questions and provide updates, so the project never felt left hanging. In the end she walked away with both a rooftop system and a battery and a clear memory of prompt, steady communication throughout the process.
Anthony L. had a SunPower system installed on his home in 2013 and noticed a problem with the SunPower monitoring portal in June 2019. He emailed Susan Moore at Freedom Solar; she answered while on vacation in Spain and quickly traced the portal glitch to a faulty microinverter. She then coordinated with SunPower to replace all of the system’s microinverters with SunPower’s newer, factory-made units, and SunPower completed the swap. He’s experienced excellent service from SunPower over the years and highlights Freedom Solar — and Susan’s responsiveness, even from abroad — as the detail that made the difference.