Fusion Power reviews

Ralph used to sell solar, so he recognized the components and trade-offs before buying a rooftop system for his home. He opted for Fusion because, at the time of his install, they used micro-inverters instead of string inverters and specified higher-quality panels rather than the cheaper imports he’d seen in the market. The crew installed the array quickly, kept the site tidy, and even painted the conduit to match the house, which gave the job a finished look. The only thing missing was pigeon netting around the panels — he thought that would have made the install flawless. A year on, the system is performing well, and Fusion still takes his calls and answers his questions, so he ended up with a technically sound, neatly executed system with responsive follow-up — just remind them about netting if that matters to you.

Matthew O. met with a sales rep in mid-to-late July and was promised a 4–6 week turnaround to get his system fully online. By mid-November the system still wasn’t activated, and he discovered a string of missteps: the company no longer offered the original design the rep sold him so he had to pay more, the install crew showed up with the wrong design, and the job failed inspection. Communication dried up unless he initiated contact, and he felt misled throughout the process. Worse, an existing solar unit that Fusion was supposed to tie into was turned off while he waited, effectively wasting energy and leaving him without the combined system he paid for. In a later update (10:23:20) he reported that nearly a year had passed without the promised elimination of his electric bill—he’s still paying over $200 monthly to APS in addition to a solar payment—and Fusion stopped returning calls about fixing it. He later discovered the installation contractor, Titan, is out of business and Fusion refused responsibility because they hadn’t performed the physical install; meanwhile sales staff answer quickly to pitch more service but service won’t engage. He’s now weighing legal action; the clea

Robin went ahead with a Fusion Solar installation while retired and was told she qualified for both federal and state tax rebates even though she didn’t file tax returns. When they met with a tax preparer the next year, they discovered retired homeowners without taxable income don’t qualify — you need tax liability to claim the credit. Hoping to fix that, they took a part‑time job so their 2023 return would show income, only to learn they were already disqualified because no tax return had been filed in the year immediately after installation. They also learned the rebate would only offset taxes owed — in her case she would have needed to have paid $12,000 in taxes to use a $12,000 credit — which directly contradicted what Fusion had promised. For more than two years they called Fusion seeking a resolution and got only repeated messages that Justin was “not available,” denials, or no callback at all. The outcome: lost time, a new job taken specifically to qualify, and no rebate or meaningful company response. The detail that sticks is this: after changing her work life to meet the company’s assurances, she still ended up empty‑handed and repeatedly ignored.

Lupe had Fusion install solar a couple years earlier and returned when they wanted to expand the system. Fusion offered the most competitive price, and the added panels made it possible to include a new air-conditioning unit in the same project. The crew kept them informed from the first steps through final completion, and the company’s agent patiently answered a long list of questions. The outcome was more solar capacity plus a new AC installed together — a bundled solution and steady communication that ultimately defined the experience.

Martin recently had batteries added to his existing home solar system, but what began as a straightforward install quickly turned into a post-sale nightmare. He discovered that his sales rep, Sean from Buckeye, had promised to be his ongoing point of contact but stopped returning calls and texts. After running into monitoring problems, he filed a fix-it ticket with Fusion; a company rep could see they had entered the wrong email address, which explained why he couldn’t connect to the system, yet no corrective action followed. With no follow-up and no way to verify the new batteries, he’s left uncertain whether they’re even working. Frustrated by the silence and the apparent breakdown in customer care, he urged others to check the company’s reviews before signing up.

Jim has been pleased with how his solar system performs, but his interaction with the company’s service turned into a long, aggravating ordeal. He initially ran into major setup problems and eventually managed to get everything working, yet the troubles resurfaced when the system started showing red lights and error codes. The company opened a ticket and kept sending emails to confirm the ticket existed, but otherwise provided no follow-up: no action, no real communication, and no response to his emails. The ticket record only shows they received the issue—there’s been no substantive reply or resolution. The most memorable detail for a prospective buyer: the provider will acknowledge a problem with automated messages but won’t move beyond that acknowledgment to solve it.

In 2019 mtaufa32 decided to put solar on their house and picked Fusion to handle the project. Fusion walked them through every stage — from the day they agreed to go solar all the way to the installation date — and kept communication steady and clear the whole time. That consistent, hands-on guidance turned what can be a stressful process into an easygoing, stress-free install. They ended up with a completed system and would choose Fusion again.

Brad J. signed up with Fusion Power hoping the system would eliminate his APS electric bills and found Denise in the office helpful, but the sales pitch turned out very differently. A salesman promised he’d only face a nominal winter bill and that each month the panels would produce excess credit to cover any shortfall, so at first he received payments or credits ranging from $18 up to $250 per month. Over time that flipped — he now ends up owing between about $18 and $100 each month. He discovered that neighbors he personally referred also bought systems and landed in the same position, forcing him to apologize for steering them toward the company. Fusion’s current fix for him is to buy a battery backup, which the company says would restore the originally promised outcome, but that option would cost roughly $75,000 before credits and still means putting more money upfront with a payoff only “over time” — “should I live long enough to see it,” as he put it. The bottom line that stuck with him: helpful staff at the office couldn’t undo a sales promise that didn’t hold up, and he’s left weighing an expensive battery or ongoing APS bills while owning the fallout from referrals.

Amber W. walked into a residential solar install expecting a modern system and big savings, then wound up fighting the company in Arizona. After signing with Fusion Power (also operating as Vector Energy), she filed formal complaints with the BBB and the Arizona Attorney General, saying the project delivered financial harm, emotional strain, and a string of broken promises. She entered the deal after sales pitches that promised 60–70% solar productivity and a period without a power bill while she adjusted to the system. Instead, she watched her electricity bills climb even though her household used about half the kilowatt-hours compared with the prior year. The company’s calculations didn’t match reality: she ended up paying roughly $100 more on electric costs and accrued over $1,800 in loan interest during the so-called six-month no-bill period. Amber discovered hardware and sales problems, too. She says the panels installed were already two years old and used off-brand versions of Canadian 395 cells that underperform compared with what she expected. Paperwork went onto a small iPad with tiny print she couldn’t read, while salesperson Luke Ward gave polished answers to close a