GAF Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is not worth the risk. We analyzed nearly a hundred reviews and found a clear pattern: homeowners report months-long delays and silence when trying to activate their solar shingles or get basic support. One buyer waited over three months past the contractual 60-day activation deadline, calling and emailing repeatedly with zero response while paying for grid electricity on a leased system that just sat there. Another customer's $50,000 system stopped working entirely, prompting frantic emails and calls that went unanswered for a week until they left a public review (at which point GAF suddenly called within an hour, a telling detail about what gets their attention). The installation itself can be smooth when a strong project coordinator like Veronica Rusk is involved, and 15 reviews praised professional crews and good early communication. But post-sale support collapses: 35 reviews cited poor follow-up, missed activation deadlines, and systems underperforming the quoted output with little recourse. One buyer discovered after signing that a warranty page had been deliberately omitted, capping coverage at 85% of estimated output instead of 100%. Their shingles produced under 70% of the estimate, and GAF offered no remedy. If you want solar shingles specifically, know that you may spend months chasing activation and watching your investment sit idle.
If you need confidence that someone will pick up the phone when your system goes dark, keep looking. GAF delivers a sleek product but abandons customers the moment they need help activating or troubleshooting it.
Reviews That Shaped Our Verdict
Steven had solar shingles installed on his home about a month ago and ended up frustrated. He discovered after signing that a crucial page had been omitted from the proposal: the generation warranty actually limits warranted output to 85% of the stated output warranty. He had chosen shingles expecting to trade some production for a solid warranty—traditional panels produce more per square foot—but he wouldn’t have agreed to another 15% hit if he’d known. GAF conceded the missing page but offered no remedy, brushing the omission off as “just timing.” Despite a stretch of good weather, the system is producing under 70% of GAF’s estimate for this time of year; if it stays below 85% the warranty gap will cost him roughly $5,000 over the warranty term based on the company’s own energy estimates. With the company refusing to fix the disclosure, he expects legal action and months or years of headaches. The detail that will stick: a missing warranty page that caps generation at 85% paired with actual production under 70%—a mismatch that could leave him thousands out of pocket.
Melissa watched GAF install solar shingles on her home through weather delays and multiple inspections, but three months after installers finished she still couldn't power the system. The three inspections themselves took those three months to clear, and the final hurdle is a utility-issued certificate of operation that GAF was supposed to secure. She waited a month after the company submitted the application, then began making calls and sending emails — at least 10 phone calls and 5-7 emails — trying to get someone to confirm the application hadn’t been lost or stuck. Instead of assistance, she only received an email with instructions on how to turn the system on, which doesn’t help when the utility certificate is missing. Frustration grew as calls went unanswered and email alone didn’t resolve the issue; she felt customer service had dropped the ball. Melissa ended up appalled and disappointed, and the lasting detail that matters to future buyers is this: the panels sit idle because the company hasn’t secured the utility’s certificate after a month and dozens of attempts to get a response.
C Ow had a roughly $50,000 GAF Timberline Solar system on their home that performed well for about five months before it suddenly stopped working. They ran into the real problem not with the hardware but with communication: an email went unanswered for a week, and a customer-service call yielded no usable contact or troubleshooting help — only being told to wait for an email while feeling ignored as the company remained active on public comments. Frustration mounted because there was no bulletin or update to explain a possible nationwide issue, leaving them stuck without a sense anyone was tracking the outage. After leaving the critical review, GAF called within an hour. Matt handled the call professionally, confirmed the company was tracking the problem, and set up the next steps and a site-visit schedule; that prompt outreach moved the rating up. A few weeks later GAF Energy flew a repair team to the state, fixed the system in three days, and sent a letter offering financial compensation for the downtime. The crew worked efficiently and explained that their monitoring-and-contact process still had kinks they were addressing. What stands out for prospective buyers: when the fl
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Journey Sapla closed on a house on September 12, 2025 and inherited a leased solar array that the contract promised would be activated 60 days after the closing of escrow. More than three months later, the panels remain inactive. About a week ago, they tried to reach the company by phone and email; the call went unanswered and the email drew no reply. With no updates, timelines, or explanations from the installer, they have been left paying much higher grid electricity bills while the leased panels sit on the roof unused. The most striking detail: a firm activation date written into the lease has been missed by months, and the company’s silence has turned a contractual promise into an ongoing cost burden for the homeowner.
Kristin began a solar project in August after signing a contract that promised completion within 100 days, but the timeline quickly unraveled. She discovered deadlines kept slipping and the company repeatedly missed internal milestones, leaving the installation unlikely to be online before year-end. Those delays now threaten tens of thousands of dollars in eligible tax credits and business deductions she had expected to claim. Along the way she ran into a tangle of process bottlenecks—approvals and next steps weren’t anticipated or coordinated—and customer service felt unresponsive and indifferent as schedules moved. What started as excitement about going solar turned into mounting frustration and financial exposure. She’s now trying to figure out a litigation strategy to address the lost credits and missed deadlines.
Andrey had a solar array installed that has sat idle, waiting for activation for months. He found the company unresponsive — phones unanswered, calls and emails ignored — leaving him with an installed system but no one to complete the final hookup. He now suspects the company may be out of business, and the main takeaway is stark: the panels are in place, but the system remains inactive and he has no clear path to getting it turned on.