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Get Smarter Solar delivers a professional sales process and clean installations, but we found too many unresolved disasters to recommend them outright. One New Jersey homeowner ended up paying three times her pre-solar electric bill. Another watched his roof leak for seven months while the company ignored his calls, then tried to charge him for panel removal because they'd installed the system on a worn roof in the first place. We noticed 38 reviewers praised the sales team (Arvin and Mike get mentioned by name repeatedly for patient explanations and post-install availability), and installation crews left clean job sites with tidy wiring. But value scores lag well behind workmanship, and the gap tells a story. When things go sideways (permit delays, roof damage, underperforming systems), support becomes inconsistent. Three reviewers used the word "scam," and one described a half-torn roof left unfinished. (If your idea of customer service is a tarp covering your panels all summer, this might be your company.) The best experiences here involve straightforward installs with no surprises. The worst involve months of silence and expensive fixes the homeowner didn't budget for.
If you're drawn to their sales pitch and your roof is in excellent shape, they'll likely deliver a clean install. But if anything goes wrong after activation, you may spend months chasing answers. We'd only consider them if you've confirmed their post-sale support commitment in writing and have a backup plan for repairs.
Natasha hired SunPower for a solar install in 2022 and ended up with months of disruption instead of savings. She watched the installation drag on, then discovered the electrical panel upgrade had been botched — breakers started flipping every 30 minutes in the dead of summer — and the crew damaged her already-worn roof, which then leaked. SunPower took more than six months to respond or address either problem. They installed panels on an old roof while claiming their reports showed the roof was new; Natasha had deferred to them as experts and expected them to document roof condition before installing. Instead, she found herself facing not only repairs but a bill: the company pushed to charge for panel removal and reinstall plus the roof replacement, even though the system hasn’t been fully functional for a year. A tarp now covers part of the roof and panels through summer months when she would otherwise be banking power. After notifying the company about a new leak, she waited another seven months for any movement; that came after a prior year of repeatedly pressing them about an earlier leak, which they eventually patched without ever addressing the roof’s overall condition. Even
Aryeh began the process when a SunPower representative knocked on his door asking if he wanted to explore solar. He connected with Arvin, who guided him through an hour‑plus in‑home meeting that walked through PPA and financing choices in detail, then arranged a site inspection to confirm the roof and electrical readiness. At first he hesitated about a PPA because the panels wouldn’t be his, but Arvin patiently explained provisions for roof work and moving, which eased those concerns and led him to choose the PPA so he would pay only for the power produced. The proposed system was sized to supply about 90% of the home’s monthly energy. On install day the crew arrived on time and worked efficiently; an electrician discovered messy wiring in the service panel, cleaned it up at no charge, and although that stretched the job from the promised one day to two days, communication stayed clear and the extra work avoided future headaches. After a few weeks for the town inspection and final approval, the system activated and Aryeh now tracks production in SunPower’s app. The combined SunPower and PSE&G bills currently equal his previous PSE&G bill, and the SunPower monthly charge is locked—w
Christopher went solar and ended up paying roughly three times what he was billed for electricity before the system. He would give anything to have the panels removed and describes the installation as the biggest mistake of his life. The clearest takeaway: instead of lower bills, the system left him facing much higher costs and desperate to undo the move.
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Not BBB rated.
Reviews were posted naturally over time.
Nathan Rogers connected with Kyle Baldwin and found him genuinely helpful and informative while shopping for a residential solar setup. He chose the Get Smarter Solar package with Axis by Qcells, and Kyle guided him through the options so the decision felt straightforward. The process moved unusually fast: the unit was installed just a few weeks after signing. What stood out was the quick turnaround paired with one clear point of contact — Nathan ended up with a working system in weeks and confidence about how it would perform.
E Ilas approached Hyperion with little understanding of how solar worked and discovered the company turned a confusing subject into a clear, low‑stress process. They appreciated that conversations about benefits and options stayed straightforward, and that the team guided decisions and managed the practical steps through to the completed installation. The standout detail was the end‑to‑end simplicity — clear explanations paired with a smooth install — which is what E Ilas remembers most.
Craig Mc shopped around before choosing this company for a residential solar system and found the best balance of value and confidence. He appreciated a patient, knowledgeable salesperson who walked him through every question, and an install crew that worked quickly and efficiently. The whole process delivered both a solid product and a smooth installation. The system has been performing well, and the standout payoff for him is that he no longer gets electric bills aside from the small connect fee.
El Gary chose SunPower after a door-to-door visit in 2022 and had a rooftop system installed on his home. At first he noticed immediate benefits—generation began cutting his bills in the first month, the install was tidy, and he worked closely with Mike Sgambati, who stayed extremely knowledgeable and responsive long after handoff. The process dragged at times because of town-specific permits and a communication snag with the utility, PSEG, so he advises writing down every contract detail to make tax-credit and paperwork easier. The experience took a sharp turn when SunPower went bankrupt: he discovered he now has to pay to check his system’s production and that the original warranty was lost in the process. That reversal undercut the early confidence the clean installation and quick savings created. The concrete takeaway he leaves is to keep meticulous records at signing and be prepared for the possibility that installer insolvency can leave you paying for monitoring and without the warranty you expected.
J Green started out skeptical about switching to solar—too many companies and too many unknowns—but meeting the Hyperion Solar Energy team quickly changed that. They found the staff friendly and professional, and Michael, the sales representative, took the time to walk them through how solar “banking” works so expectations matched reality: instead of an immediate, dramatic drop in bills, they learned why savings phase in and how credits move from month to month. The installation itself was surprisingly fast—about a five-hour job—and left the residential roof looking noticeably upgraded. At times they felt uneasy about the decision, but trusting Michael’s clear explanations paid off; the system is performing as he promised. The detail that stuck with them was simple but important: a short, tidy install combined with someone who actually explained net metering made the whole process feel manageable and worth doing.
Zhe hired SunPower through Hyperion Solar Energy for a home solar install and walked through a tightly managed process from start to finish. They found the installation team kept in frequent contact, clearly explained each stage, and even helped with every piece of paperwork, maintaining a professional approach the whole time. Once the panels were live the switch-over felt seamless, and the SunPower app made monitoring production effortless with clear, useful visualizations of daily and overall output. They came away very pleased with the outcome and recommends asking for Arvin Kumar if you want a point person who delivers that level of service and support.
Choosing solar felt daunting for Avi and his wife, but meeting Michael Sgambati from SunPower by Hyperion turned uncertainty into confidence. He found Michael calm, professional, and deeply knowledgeable—able to answer every question and methodically double-check that their concerns were covered. Michael walked them through the decision until they felt comfortable moving forward, and even after the system went on the roof he stayed reachable to handle follow-up questions. What lingered most was that post-installation availability: being able to call and get clear answers made the whole process feel supported and settled.
Patti hired Sunpower Solar to outfit her house with panels while navigating a slow, detail-heavy HOA approval process, and what stood out was how reliably the team managed every step. She worked directly with salesman Aldo Rojas, met inspector Hector, and coordinated through the company’s scheduling group; phone calls and emails from Ronin McCobb, Jerimiah, and Giselle arrived promptly and kept things moving. The crew handled inspections and logistics efficiently, and the staff stayed patient with the HOA’s back-and-forth instead of rushing or dropping the ball. What sticks with her most is the steady, named point of contact throughout the project — timely, clear communication turned a potentially frustrating HOA delay into a smooth, controlled process, making Sunpower a sensible choice for homeowners facing similar review hurdles.
Natasha hired SunPower for a solar install in 2022 and ended up with months of disruption instead of savings. She watched the installation drag on, then discovered the electrical panel upgrade had been botched — breakers started flipping every 30 minutes in the dead of summer — and the crew damaged her already-worn roof, which then leaked. SunPower took more than six months to respond or address either problem. They installed panels on an old roof while claiming their reports showed the roof was new; Natasha had deferred to them as experts and expected them to document roof condition before installing. Instead, she found herself facing not only repairs but a bill: the company pushed to charge for panel removal and reinstall plus the roof replacement, even though the system hasn’t been fully functional for a year. A tarp now covers part of the roof and panels through summer months when she would otherwise be banking power. After notifying the company about a new leak, she waited another seven months for any movement; that came after a prior year of repeatedly pressing them about an earlier leak, which they eventually patched without ever addressing the roof’s overall condition. Even
Recent customers rate Get Smarter Solar 4.6 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.