Gold Rush Energy Solutions reviews

Michael D. discovered that a solar contract signed for his elderly mother four years earlier had been secured using a two-year expired bond number — an action he believes rose to the level of a felony. What began as a rooftop installation turned into water intrusion through the home’s vaulted ceilings, leaving mold and rotted wood that three independent roofing contractors traced back to the solar work: flashless mounts and the wrong screw type had been used. He pressed the owner for a fix, but the owner refused to take responsibility and told them, "you can sue me." Left with no resolution, Michael handed photos, correspondence, and expert assessments to the police and the California State License Board; authorities are now reviewing seven felony counts, including alleged elder abuse. The couple, on a fixed retirement income, ended up with roughly $25,000 in damages, additional replacement costs after the owner removed the system and allegedly took mounting brackets and hardware, and significant emotional distress. Michael points out another jarring detail: the owner was driving a new Tesla and Mercedes work vans while customers suffered. The standout lesson from this experience:,

Tricia J. had a solar system installed a couple of years ago after putting on a new roof. Soon after the panels went up the roof started leaking; the company sent crews to caulk patches that failed, and after months of being ignored she hired an independent roofer. The roofer found a shingle folded under a panel — a clear installation problem — plus a panel that hadn’t been caulked at all and nails driven so far they pierced the roof wood. A technician removed a faulty part promising to replace it “as soon as it came in,” but never returned; that was about a year ago. Attempts to get help turned into long hold times and now only a busy signal or “not available”; the two phone numbers that used to work were private cell numbers for employees who no longer work there. Tricia discovered the company holds three contractor licenses and plans to file complaints with the contractors board if the issues aren’t resolved. She notes the initial installation and batteries were handled well, but the persistent leaks, sloppy roof work and complete lack of follow-up — plus the year-long no-show for a promised repair — are what pushed her to escalate the matter.

After nearly four years with a rooftop solar system, Nancy J. watched her satisfaction slide from five stars down to two. She found the company’s technicians — when they actually showed up — to be top-notch and punctual; Matt and Nathan stood out as especially helpful back when a real person still picked up the phone. Victor delivered an upfront, honest evaluation up front, the install was well set up, and the system has mostly functioned as promised. Over time, though, human contact thinned: calls became hit-or-miss, AI responses boiled down to “good luck,” and she ran into employees who admitted the customer-service side wasn’t solid. Information felt scarce — no obvious customer-service link where one would expect it — and what she read about other firms suggested the whole industry can be a mixed bag. She left two stars: credit for Victor’s honesty and the competent installation, but two dying roses as a reminder that good tech work wasn’t matched by reliable aftercare.