Good Energy Group reviews

Danny began the journey feeling the usual overwhelm that comes with putting solar on a house, but Alejandra and Good Energy’s office team stepped in and made the whole process manageable. He found their customer service attentive and steady: Alejandra walked him through everything from pulling permits to, a year after installation, sorting out tax credits. The standout detail was the long‑term support — Alejandra stayed involved well beyond the install, helping with paperwork and follow‑up so he didn’t have to navigate the post‑installation maze alone.

Adrian shopped around among several solar companies and kept walking away uncomfortable with the information he was getting. He chose Good Energy when they explained the system and options clearly, and since going solar with them he has experienced a smooth, hassle-free process. The detail that mattered most: the plain, clear explanations that made signing on feel straightforward.

Hayden Goodnough began a home solar project in October 2022 and had panels installed in December, but the system didn’t go live for almost a year. He ended up paying both for the new solar and his regular electricity while waiting because the company never performed an inspection before starting the work, which stalled the activation process. He called repeatedly and pushed for answers; Trey Ricchio, one of the owners, would promise callbacks but failed to follow through, and finally conceded he was trying to improve response times so fewer customers reach this point. Frustrated by the prolonged downtime and lack of accountability, he has engaged lawyers to try to recover his money — the detail that lingers is simple and sharp: the panels sat on the roof for months while he paid twice and had to pursue legal action to get relief.

John Martin went through a residential solar installation and discovered the standout was Alyssa’s communication. He found that she kept him informed at every step of the installation and the final connection, so scheduling, progress and the technical handoffs never felt mysterious. He finished the project confident about when crews would arrive and when the system would be switched on, thanks to those steady updates.

Gilbert R., who was undergoing cancer treatment, needed a solar installation that wouldn’t disturb his rest. Even with many other homeowners trying to get solar at the same time, Good Energy Group moved his project along quickly and completed the work in a timely fashion. Their crew worked so quietly that he slept through the finishing touches and didn’t even notice they had left, turning a potentially stressful process into a smooth, low‑impact install. He gave them a five‑star review and thanked the team for the consideration that let him rest during the job.

Richard Slater S. signed a contract for a residential solar system and discovered the installation quickly turned into a drawn-out mess. Crews showed up intermittently — a few men on site for a couple of days, then gone for weeks — leaving panels unsecured on the roof, wires dangling against the house, and nails and construction debris scattered around the yard. When a technician named Mike finally returned months later to finish the job, he found the earlier work botched and had to redo the panel wiring; Mike handled that portion well, but the roof tiles around the new panels were never properly replaced and stacks of tiles remained on the roof. After more time the system received PTO, but Mike told him the original installer had gone out of business. He still pays Palmetto each month for the panels; Palmetto directed him to contact Good Energy Group, but no one from the installer answers — nine months of silence. Convinced the system was never wired to serve the whole house, he now pays both Edison and his solar bill and sees higher electricity costs than the year before, despite the system being designed for net-zero performance. He calls the situation criminal and urges legal‑m

Elena had panels installed on her home’s roof, sized specifically to eliminate her electric bill. She found the sizing worked exactly as intended — the system has produced enough power that her account has carried a credit balance for about two years. She thanked the installers and requested the company’s customer-service phone number so she can follow up directly.

Anastasia S. discovered her solar panels weren't working. She tried repeatedly to reach the installer but hit dead ends — phone calls went unanswered and the company's website wouldn't load. In the meantime she kept making payments on the system while her electric bills remained sky-high. The lasting impression: a paid-for array that produces nothing and no way to get support.

On 07/09/2025 Juan Herrera posted an update after weeks of unanswered calls and emails. He ended up with inverters that need replacement, but he can’t get anyone at Good Energy Group to return his calls or respond to warranty requests. He left multiple voicemails and sent numerous emails, and the only time the company replied was after he posted public reviews. Frustrated, he plans to file complaints with the BBB and the CALSSA ethics committee and warns others to avoid the company. The clearest takeaway: after installation and payment he encountered persistent non-response when equipment failed, leaving him stuck waiting for critical inverter replacements.