Good Energy Group reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Good Energy Group isn't worth the risk. We found a company split into two extremes: customers either love them or they're battling unresponsive management over serious installation defects. One homeowner had four electrical outages in four days after the crew touched their breaker box, and when an independent electrician opened it up, the response was "this is the worst job I've ever seen." Another paid cash upfront and five months later the panels still don't work, the phone goes unanswered, and they've hired a lawyer. The pattern shows up in 18 reviews that detail damaged property, broken promises, and vanishing support after installation. Even positive reviews mention "hiccups" that required pressure on city permits, and one customer waited from March to July for a system that was sold as a three-month turnaround. The workmanship scores (3.7/5) and post-sale support (3.1/5) confirm what the stories show: inconsistent execution and a serious communication breakdown once the panels go up.
If you value peace of mind over a discount quote, skip Good Energy Group. Too many customers describe fighting for basic follow-through, and the gap between their best and worst installs is a gamble no homeowner should take with a 25-year investment.
Reviews That Shaped Our Verdict
Carla L. paid cash for a home solar panel installation and, five months later, discovered the system wasn't working. When she tried to get help the installer went silent — no answered calls and no returned messages. Having already paid the full amount up front, she ended up with nonfunctioning panels and no support; her hard lesson is to avoid paying the entire balance in advance, because the company refused to help once problems showed up.
Katy DePauw endured a months-long nightmare getting solar installed on her Temecula home: she waited since March and the system only went up this past month, after repeated problems with the electrical work. She ended up with a breaker box she judged unsafe — four electrical outages in four days after Good Energy’s crew worked on it — and felt the wiring looked like something an inexperienced child could have done. When she called several certified electricians in Temecula, each inspector refused to touch the wiring and called the installation severely botched, urging that Good Energy be given a chance to repair it. While trying to resolve the problem, a spark flew when an exposed copper wire touched a sharp edge of the breaker box; she photographed the damage and offered to pay for a proper repair, but the company refused. Brandon repeatedly blamed others for the poor workmanship even though Katy never met him, then became defensive and used threatening language in text messages; his team left the job incomplete. Ultimately she and her household signed the loan paperwork despite the unresolved safety issue and then had to pay a certified electrician to make the breaker box safe. A
Richard Slater S. signed a contract for a residential solar system and discovered the installation quickly turned into a drawn-out mess. Crews showed up intermittently — a few men on site for a couple of days, then gone for weeks — leaving panels unsecured on the roof, wires dangling against the house, and nails and construction debris scattered around the yard. When a technician named Mike finally returned months later to finish the job, he found the earlier work botched and had to redo the panel wiring; Mike handled that portion well, but the roof tiles around the new panels were never properly replaced and stacks of tiles remained on the roof. After more time the system received PTO, but Mike told him the original installer had gone out of business. He still pays Palmetto each month for the panels; Palmetto directed him to contact Good Energy Group, but no one from the installer answers — nine months of silence. Convinced the system was never wired to serve the whole house, he now pays both Edison and his solar bill and sees higher electricity costs than the year before, despite the system being designed for net-zero performance. He calls the situation criminal and urges legal‑m
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 52
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating: C
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Danny began the journey feeling the usual overwhelm that comes with putting solar on a house, but Alejandra and Good Energy’s office team stepped in and made the whole process manageable. He found their customer service attentive and steady: Alejandra walked him through everything from pulling permits to, a year after installation, sorting out tax credits. The standout detail was the long‑term support — Alejandra stayed involved well beyond the install, helping with paperwork and follow‑up so he didn’t have to navigate the post‑installation maze alone.
Hayden Goodnough began a home solar project in October 2022 and had panels installed in December, but the system didn’t go live for almost a year. He ended up paying both for the new solar and his regular electricity while waiting because the company never performed an inspection before starting the work, which stalled the activation process. He called repeatedly and pushed for answers; Trey Ricchio, one of the owners, would promise callbacks but failed to follow through, and finally conceded he was trying to improve response times so fewer customers reach this point. Frustrated by the prolonged downtime and lack of accountability, he has engaged lawyers to try to recover his money — the detail that lingers is simple and sharp: the panels sat on the roof for months while he paid twice and had to pursue legal action to get relief.
On 07/09/2025 Juan Herrera posted an update after weeks of unanswered calls and emails. He ended up with inverters that need replacement, but he can’t get anyone at Good Energy Group to return his calls or respond to warranty requests. He left multiple voicemails and sent numerous emails, and the only time the company replied was after he posted public reviews. Frustrated, he plans to file complaints with the BBB and the CALSSA ethics committee and warns others to avoid the company. The clearest takeaway: after installation and payment he encountered persistent non-response when equipment failed, leaving him stuck waiting for critical inverter replacements.