GR8 Energy reviews

David marked his one-year true-up with SDGE and discovered his bill was essentially zero after Ross installed his home solar system. Wanting a safety margin, he had Ross add one extra panel beyond the original recommendation. Since activation he has encountered no issues with the equipment or service. The memorable detail: a slightly oversized array and a smooth installation translated into a true-up bill that was practically nothing.

Shawn G. installed a rooftop solar system in September 2017 and discovered that after his first year on the system SDG&E sent him a $100 true‑up check — his production exceeded his usage, and he no longer has a monthly SDG&E bill. He posted originally right after installation and, after a year of data (through October 2018), walked away with that small payout as proof the panels covered his needs. He works in real estate and offers to share how he calculated his usage, stressing he isn’t a solar salesperson but is happy to help other homeowners — he also included a photo of the array. For installation he directs people to Ross Fockler at GR8 Energy (760-421-6371) and asks that callers tell Ross “Shawn Green” sent them; he describes Ross as honest and the crew as clean and fast. He also points out the federal incentive — a 30% rebate — still helped reduce the upfront cost. The detail that sticks: after one year his system produced more than he used, and SDG&E mailed him a $100 check.

Jose M. moved forward with a residential solar purchase after a smooth sales process and clear explanations from Earl Kapule, the salesperson who stood out for his help. He found the buying and installation steps easy, but the problems began after the system was live. For months he kept getting an alert that the Envoy monitoring unit wasn’t reporting. He followed the app’s step‑by‑step troubleshooting exactly and still saw no improvement. The week before Thanksgiving he called the office; a technician checked remotely, said only an employee-only app could re‑sync the Envoy to his Wi‑Fi, and suggested the unit’s antenna might be faulty. The tech promised someone would contact him Thursday and that he himself would follow up, but Jose’s calls and texts to that technician went unanswered. He left multiple voicemails for the company, sent emails, and even messaged Earl for help, yet heard nothing back—same voicemail greeting even after the holiday. On top of the monitoring issues, a promised referral payment stalled. After Earl earned his trust, Jose referred friends to GR8 Energy. The first referral paid promptly after installation, but the second stayed “pending” in the referral app.

Shweta K. had panels installed more than a year ago and remembers the initial job as prompt and well executed — quick responses and a solid installation left a good first impression. When she started planning to buy an electric car, she reached out to Ross and Grace at Gr8 Energy for a quote to add roughly five or six panels. Months passed with no reply, so she phoned them herself; they asked her to book an appointment and promised to call back in three days. They finally talked, went over the additional panels, and then silence returned for nearly a week. She ended up frustrated by the contrast: excellent service at installation, but slow to nonexistent follow-up when she needed an upgrade quote. The detail that sticks is the disconnect between a flawless initial install and the company’s unreliable post‑sale communication about EV readiness and extra panels.

Paul M. had a great experience with his original solar installation about three years ago — knowledgeable staff, competitive pricing — and felt confident in the system. Lately he discovered a roof leak and has spent a month trying to get Ross and his crew to remove a few panels so the roofer can find the leak’s source. He has left numerous phone messages while the roofer has cleared his schedule and offered to come out any day or time that’s convenient for GR8. With more rain on the way, the situation feels urgent, and he’s grown increasingly frustrated by the lack of customer service and cooperation. At this point he may have to hire a different Cooperative solar person to take the panels down and put them back up just to get the leak fixed before the next storm.

Luke R. hired GR8 Energy to put solar on his home and quickly ran into a string of problems. He discovered the installer used ballasts the inspector rejected, which stalled the job and added several thousand dollars in unexpected cost. That led into more hold-ups: trouble securing inspection approval, delays getting the PTO, and voltage issues that caused additional setbacks and further thousands in expense. What began as a straightforward install stretched out to nearly two years and inflated the project by about $6,000. After the system finally ran for a few months it stopped responding and stopped generating, and he hasn’t been able to reach anyone at GR8 Energy for over a month. The end result: a long, expensive ordeal with an idle array and no effective aftercare.

Gallego noticed one solar panel on his four‑year‑old system stopped working, knocking overall output down about 7%, and wondered whether the panels were still covered after four years. They watched GR8 send a technician to assess the issue, then order the needed parts; the replacements arrived in roughly a week and a follow‑up technician installed them. The faulty panel began producing electricity again, and Gallego thanked GR8 for the quick parts turnaround and repair — the fix was completed in about a week and restored the system’s output.

After comparing a few Yelp quotes for a home solar install, Christina picked this local family company because she felt at ease talking with Ross and the price landed squarely in the same range as the others. Ross sent Hebert out to measure the roof right away; Hebert came back for a follow-up visit, answered questions late by text, and stayed reliably available throughout the process. The team handled all the paperwork over email and scheduled the RMA with SDG&E, and the moment SDG&E cleared that step Hebert’s crew showed up the very next day. They knocked when they arrived and again when they left, painted the conduit to match the house, cleaned up thoroughly, and even removed an old pool solar system and disposed of it for her. Now she’s waiting on the final SDG&E inspection and the app invitation to monitor production, but the install and coordination already feel complete. What stood out most was the responsiveness and the little extras — the next-day mobilization and taking down the old pool system — that made the whole job feel effortless. She’s already recommended them to friends and thanked Hebert, Grace and Ross by name.

Kelsey J. bought a solar system from GR8 Energy six years ago and has already gone through three inverters. For the past four business days she and her husband have called every day and left multiple urgent messages trying to get a callback. Meanwhile the array is losing production each day as the current inverter weakens; she needs an installer to come out and assess the problem, but nobody has returned their calls. The contrast is sharp: the company shone during the sale, yet fell silent once the system was installed and issues began. The detail that lingers is concrete — three inverter replacements in six years and a system losing output while the owner chases support — a practicality buyers should factor into post-sale expectations.