84
Trust
Score
WattBot

Green Air Heating and Air Conditioning reviews

NATIONAL
Green Air Heating and Air Conditioning
163 Reviews • 1 Location 21,679 Data Points Processed

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The Verdict

Green Air does solid work when things go smoothly, but communication stumbles can leave you waiting. We analyzed reviews spanning eight years and found a clear split: customers who stay within the company's wheelhouse praise the technical execution and owner Nick's hands-on approach, while a vocal minority report being ghosted after initial contact or hitting walls during warranty claims. Forty-four reviewers mentioned good value, and 80 praised workmanship quality, but 17 flagged post-sale support issues. One homeowner watched Nick replace an off-spec refrigerant line at no charge and later front thousands of dollars for a new system while waiting months for a manufacturer refund. Another described seamless Powerwall switchovers during five separate outages. Yet we also found multiple accounts of unanswered quote requests and one detailed story of a solar inverter failure that spiraled into a dispute over who should pay for fuse replacements. The technical crew earns consistent praise. technicians like Ben and Tom show up, explain what they're testing in plain language, and leave systems running. But if you need a revised quote or have to chase down a warranty repair, expect friction.

If you want a contractor who'll install cutting-edge heat pumps or battery backup and occasionally go above and beyond on product defects, Green Air delivers. If you need airtight follow-up on estimates or bulletproof warranty responsiveness, look elsewhere.

3 Stories That Stood Out

1. K G.
Yelp | Apr 4, 2019 |

K G. bought a new house and spent the next year remodeling, working with several contractors before Green Air stood out. They discovered that Nick, the owner, was unusually hands-on: he scoped and bid the job himself, visited the site frequently, and showed up personally whenever questions or issues cropped up. The most striking moment came when manufacturer-supplied equipment failed: rather than leave the homeowners waiting weeks while the maker tested the unit, Nick fronted the money to buy a working replacement himself and waited months for the refund — never charging K G. for the interim system. He also caught a minor line-set sizing problem that would have gone unnoticed and insisted his crew replace it at no cost. Where other bidders recommended the same decade-old HVAC gear, Nick proposed a newer, quieter, more efficient, and configurable system; Green Air installed that system and added solar that now supplies most of the HVAC load. The team — five or six different technicians over the course of the project — remained professional, careful, and customer-focused, and Green Air set up app-based monitoring so both the company and the homeowners can track energy production. K G

2. Matt W.
Yelp | Jan 8, 2021 |

Matt W. chose the company after a low-price offer and apparent honesty; four years later his rooftop solar system failed. When warranty service began, the owner Nick grew hostile and condescending, repeatedly blaming the parts manufacturer SolarEdge and insisting Matt should be grateful that someone showed up in weeks rather than months. After months of back-and-forth with SolarEdge, a refurbished inverter arrived; Nick installed it and the system immediately started blowing fuses every few days. Nick’s remedy was that Matt should personally keep swapping fuses, and when Matt pushed back the owner threatened to charge labor for repeat service calls instead of diagnosing the underlying fault. Nick then shifted the blame to PG&E; PG&E inspected and confirmed the problem stemmed from a faulty inverter and an improper install. Nick demanded they buy another inverter despite the original being under warranty, then stopped answering calls and emails. Forced to hire a different crew, Matt paid additional labor to have the system properly repaired; the new company fixed the issues and documented multiple installation errors. What lingers is the repeated blown fuses and being left to pay a

3. Don M.
Yelp | Feb 3, 2024 |

Don M. embarked on a two-year effort to fully electrify his 98-year-old home — a year of planning followed by another year of installation — and ended up with solar panels, a battery, a new smart panel, an EV charger, wiring ready for an induction stove, and a heat pump replacing the old furnace. He faced a patchwork of decades-old wiring and poorly done prior work, including knob-and-tube, but Green Air agreed to tackle the house as it was rather than walk away from the mess. They replaced what needed replacing, worked around what could be worked around, and paced the work so he could spread costs over time. Nick led the planning and dug into details when Don wanted to learn everything; with a background in nuclear engineering he enjoyed going deep and made technical conversations easy. The team’s grit showed most after installation, when the solar system began shutting down intermittently. Green Air’s solar lead, Fran, returned multiple times to troubleshoot until they traced the problem to a Tesla equipment malfunction — the company stayed on it until the shutdowns stopped, and the system has run flawlessly since. Today the house produces more energy than it uses on anannual

Platforms Monitored

Yelp
92 Reviews · 1 Location
4.5/5
Google
69 Reviews · 1 Location
4.6/5
BBB
2 Reviews · 1 Location
3.0/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A

Performance by Work Type

ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
4.5/5
SOLAR
SOLAR
Installation, permitting, and grid connection.
4.7/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
4.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
5.0/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
5.0/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
5.0/5

How We Got To Trust Score 84

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 15 years

Among the longest-standing installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Don M.
Yelp | Feb 3, 2024 |

Don M. embarked on a two-year effort to fully electrify his 98-year-old home — a year of planning followed by another year of installation — and ended up with solar panels, a battery, a new smart panel, an EV charger, wiring ready for an induction stove, and a heat pump replacing the old furnace. He faced a patchwork of decades-old wiring and poorly done prior work, including knob-and-tube, but Green Air agreed to tackle the house as it was rather than walk away from the mess. They replaced what needed replacing, worked around what could be worked around, and paced the work so he could spread costs over time. Nick led the planning and dug into details when Don wanted to learn everything; with a background in nuclear engineering he enjoyed going deep and made technical conversations easy. The team’s grit showed most after installation, when the solar system began shutting down intermittently. Green Air’s solar lead, Fran, returned multiple times to troubleshoot until they traced the problem to a Tesla equipment malfunction — the company stayed on it until the shutdowns stopped, and the system has run flawlessly since. Today the house produces more energy than it uses on anannual

2. James Wang
Google | Oct 10, 2022 |

James Wang undertook a major remodel and tasked Green Air with the full mechanical and energy scope for his home. He watched the team mount solar panels and a roof-mounted battery storage system, repair both furnaces and both air conditioners, and install a brand-new, whole-house HVAC with individual zones. They also fitted a downdraft for the kitchen stove and put in a heat pump for the pool — a wide-ranging list handled by the same crew. Each job arrived on schedule, finished to a professional standard, and the team fielded detailed questions around the clock. A year after completion he hasn’t had any issues, and Green Air continues to be responsive when contacted. What stood out was their after-hours availability combined with a trouble-free set of systems one year on — a concrete sign the work was done to last.

3. Matt W.
Yelp | Jan 8, 2021 |

Matt W. chose the company after a low-price offer and apparent honesty; four years later his rooftop solar system failed. When warranty service began, the owner Nick grew hostile and condescending, repeatedly blaming the parts manufacturer SolarEdge and insisting Matt should be grateful that someone showed up in weeks rather than months. After months of back-and-forth with SolarEdge, a refurbished inverter arrived; Nick installed it and the system immediately started blowing fuses every few days. Nick’s remedy was that Matt should personally keep swapping fuses, and when Matt pushed back the owner threatened to charge labor for repeat service calls instead of diagnosing the underlying fault. Nick then shifted the blame to PG&E; PG&E inspected and confirmed the problem stemmed from a faulty inverter and an improper install. Nick demanded they buy another inverter despite the original being under warranty, then stopped answering calls and emails. Forced to hire a different crew, Matt paid additional labor to have the system properly repaired; the new company fixed the issues and documented multiple installation errors. What lingers is the repeated blown fuses and being left to pay a

02

1. Peter S.
Yelp | Mar 17, 2025 |

Peter ended up with a creative dual-fuel setup that blends gas and solar — the standout feature of his recent Green Air upgrade. He hired the company to replace the original solar system that had been on his home since 2013, and a professional crew including Jayman, Joe, Josh and Chris removed the old equipment and installed two heat pumps as part of the redesign. The new arrangement now provides continuous heating and warm water while lowering his energy costs. He appreciated the smooth, professional installation led by Nick and the team; what stays with him most is the hybrid design that keeps the house comfortable 24/7 while still capturing solar savings.

2. Abby Eaton & Jim Bresler
Google | Nov 9, 2022 |

When Abby and Jim had a Tesla Powerwall put in back in 2020 alongside solar panels from a different installer, Green Air handled the install and kept the relationship going. For years the system ran without trouble, but when Verizon shut down 3G and Tesla moved the gateway to a Wi‑Fi connection, the version‑1 gateway wouldn’t hold a connection. After Tesla acknowledged thousands of customers with the same problem and offered only a wired Ethernet fix, Green Air stepped in. Their crew coordinated with the original solar installer, drilled through an exterior wall, opened the gateway enclosure, and made the wired connection that Tesla recommended. The service turned what had become a stubborn connectivity problem into a straightforward field repair, and left the homeowners confident that Green Air will handle any future issues. The detail that stands out: the team didn’t stop at phone support—they were willing to get their hands dirty and run a cable to make the Powerwall reliably online.

3. Allen Pennebaker
Google | Jun 8, 2022 |

Allen had Nick install a solar system about eight years ago, and the job went exceedingly well. He ended up referring many friends and acquaintances to Green Air—something he almost never does as a business owner—because the initial work held up so well. Green Air has returned several times to repair his older HVAC system, most recently yesterday; they consistently arrived at the promised time and focused on getting his system running again as quickly as possible. Prices stayed reasonable, staff acted honestly, and the service remained solid. What sticks with him is that nearly a decade later the company still shows the same punctual, practical approach, so he keeps calling them for service and sending people their way.

03

1. christopher arnold
Google | Jul 27, 2023 |

Christopher had a heat pump and a solar battery installed on his home and ran into the usual teething problems that come with new technology. He found Nick, Jayman, Alex and Francois repeatedly showing up to troubleshoot the issues and eventually set everything right. The team didn’t disappear after handover — even several years after the install they kept coming back to sort problems and make adjustments. The detail that stands out is the long-term follow-through: the same crew stayed engaged until the systems were working reliably.

2. Tom Lombard
Google | Sep 15, 2023 |

Tom Lombard has trusted Green Air for more than a decade and calls them each fall for his routine HVAC maintenance. This year, during that annual tune-up, a technician uncovered a minor problem and took the time to show him exactly what was wrong. The tech explained the corrective steps and why the fix mattered, turning a simple service visit into a mini-lesson on the system. He noticed that Green Air’s crew performs a careful inspection rather than a quick check and prioritizes educating homeowners so they can weigh their options. The thing that stuck with him was not the repair itself but walking away with a clear understanding of the issue and the information needed to make an informed decision.

3. Monnie S.
Yelp | Jan 8, 2024 |

Monnie bought two heaters from this company over a two-year stretch and ended up with nearly 20 service visits to her house. She encountered poor communication — technicians rarely returned calls — and a pattern of quick fixes that made problems worse instead of better. Repeated callbacks failed to resolve the issues, and the installer refused to take responsibility for the mess they created. Today she faces a potentially dangerous heater problem that the company declines to address.

Long-term Satisfaction

Long-term satisfaction for Green Air Heating and Air Conditioning drops to 4.2 ★ compared to early reviews. This is better than 46% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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