44
Trust
Score
WattBot

Green NRG reviews

NATIONAL
Green NRG
97 Reviews • 4 Locations 12,901 Data Points Processed

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The Verdict

This company is not worth the risk. We analyzed nearly a hundred reviews and found a troubling split: some homeowners rave about smooth installs and attentive service from a sales rep named David, while others describe deceptive sales tactics, botched installations, and vanishing support once the panels go live. One homeowner paid $23,000 but still carries a significant electric bill because the company couldn't track production or explain why the system underperformed. Another was left with panels on the roof for three years that were never turned on, the company seemingly out of business. We found 27 complaints about post-sale support, and 30 negative mentions of value, customers accusing the company of inflating costs mid-project or holding deposits hostage over fabricated cancellations. The workmanship score sits at 4.1, driven by 38 positive mentions, but 11 negatives include rodent-proofing that didn't work and insulation installed below California's minimum code. When things go wrong, reviews show the company goes silent or sends contractors who lack parts or authority to fix the problem.

If you're hoping to get what you pay for and rely on warranty support down the line, this installer's track record says you're gambling. Too many customers report underperforming systems, unresponsive follow-up, and broken promises to recommend them with confidence.

3 Stories That Stood Out

1. Aimee C.
Yelp | Oct 15, 2016 |

Aimee C. paid $23,000 to NRG for a solar setup meant to erase her electric bill, but the outcome fell far short of that goal. In summer 2014 NRG put in eight panels for about $14,000 to “zero out” her LADWP charges; by 2015 she still depended on the utility for roughly half her power. NRG added five more panels the next summer for about $9,000, and by summer 2016 the extra modules hadn’t changed her bill — she remained about half reliant on LADWP. For two months she kept calling NRG looking for explanations and a production readout; after persistent follow-up she discovered the company didn’t know why the system underperformed, couldn’t track its output, and couldn’t interpret her LADWP bills — capabilities she expected as basic solar-company expertise. Frustrated, she is now seeking independent solar experts to diagnose the system and is considering small-claims court. The striking takeaway: after investing $23,000 and adding more panels, she still faces significant utility bills and a company that couldn’t provide clear answers.

2. Nonproft S.
Yelp | Jan 9, 2019 |

Nonproft hired Green NRG for a home solar install expecting the system to match three years of past consumption and even produce a credit. They discovered instead that the salesperson, Sam, made a string of promises that never materialized — from how much the array would cover to the loan structure and even a cruise incentive — and that the company would remove panels if anything went wrong. When those assurances unraveled, follow-up contact only dug the hole deeper: Konstantin offered new explanations, Lia proved unreachable despite being listed as the contact, and manager Idan provided no useful help. A man named Kevin ultimately acknowledged there was little the company would do short of court. Meanwhile the panels ended up sited and wired differently than agreed; a later visit showed the system had been wired incorrectly and the reported production figures were wrong. The practical result: their electricity bills rose because Green Mountain charges about 10¢/kWh and the rooftop array failed to cover the household’s usage, and the homeowner ended up footing the repair and consequence costs. The one detail that sticks: promises about coverage and fixes collapsed into a discovery—

3. Ken P.
Yelp | Apr 11, 2018 |

Ken P. pursued solar after a Costco sign-up in 2015, met with sales teams from two companies, and ended up choosing Green NRG for a rooftop system installed in mid-2015. The install itself appeared to go smoothly, but he discovered the project never performed as projected because Green NRG seemed unfamiliar with how his city’s utility handled credits and interconnection — he was left to contact the utility himself — and he was never shown how to monitor the system’s performance. In March 2018 the utility contacted him to say the system wasn’t working and he wasn’t receiving any benefit. He called Green NRG on March 20; a contractor came out and quickly identified the culprit as a recalled component. That was the first time he learned the part had been recalled, even though the contractor determined it immediately. The contractor said he would order a replacement, would deliver it to Ken’s home, and asked Ken to call when it arrived. Ken did call; the contractor expected to return in a couple days but became unreachable. Multiple messages to both the contractor and Ken’s Green NRG contact went unanswered. Now the replacement part sits in a delivery box at his house with no clear

Platforms Monitored

Yelp
59 Reviews · 4 Locations
3.5/5
SolarReviews
36 Reviews · 1 Location
3.2/5
EnergySage
2 Reviews · 2 Locations
1.0/5
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
3.2/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
2.8/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
2.4/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
1.1/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
1.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A

How We Got To Trust Score 44

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 13 years

Among the longest-standing installers in the market.

BBB Rating

Not BBB rated.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Violeta S.
Yelp | Jan 26, 2017 |

Violeta picked Green NRG to install solar on her home and found the crew honest and genuinely helpful in arranging financing. A year after the install she’s been enjoying noticeably lower electricity bills and remains very satisfied with the result. What made the experience stand out was the financing support that made the switch far easier than she expected — and the steady monthly savings keep underlining that choice.

2. Anna K.
Yelp | Nov 13, 2016 |

Anna K. had already signed with another installer in early May 2015 but walked away when that company stopped returning calls and emails; they let her cancel the contract and returned her deposit. After interviewing several firms, she found Green NRG the most knowledgeable and passionate about their product and chose them. David and his team handled everything: he coordinated tax paperwork, permits and inspections, and kept looking for the best combination of savings and system efficiency on her behalf. The solar system has been running for over a year and delivered the performance she expected. The detail that stuck with her was how David managed every permit and form so she never had to chase anyone — and how tirelessly he hunted for the most efficient, cost-effective setup.

3. Jim Hogan
SolarReviews | Sep 5, 2019 |

Jim had a 17-panel solar system installed almost two years ago and discovered a persistent problem: two panels are producing only about one-third of the output of the other 15. He has followed up repeatedly—about once or twice a month—for more than a year, dealing with two different company representatives, but the low production on those two panels never improved. Adding to the frustration, the phone number listed on the company website, 1-888-589-4006, goes unanswered and doesn’t offer a way to leave a message. After nearly two years and steady monthly outreach, he still has two underperforming panels and no effective way to get the issue escalated.

02

1. Ken P.
Yelp | Apr 11, 2018 |

Ken P. pursued solar after a Costco sign-up in 2015, met with sales teams from two companies, and ended up choosing Green NRG for a rooftop system installed in mid-2015. The install itself appeared to go smoothly, but he discovered the project never performed as projected because Green NRG seemed unfamiliar with how his city’s utility handled credits and interconnection — he was left to contact the utility himself — and he was never shown how to monitor the system’s performance. In March 2018 the utility contacted him to say the system wasn’t working and he wasn’t receiving any benefit. He called Green NRG on March 20; a contractor came out and quickly identified the culprit as a recalled component. That was the first time he learned the part had been recalled, even though the contractor determined it immediately. The contractor said he would order a replacement, would deliver it to Ken’s home, and asked Ken to call when it arrived. Ken did call; the contractor expected to return in a couple days but became unreachable. Multiple messages to both the contractor and Ken’s Green NRG contact went unanswered. Now the replacement part sits in a delivery box at his house with no clear

2. Yos B.
Yelp | Oct 20, 2014 |

Two years ago Yos and his wife decided to put solar panels on their ranch-style house but didn’t know where to start, so they called several companies. He found NRG stood out almost immediately: the company arranged a same-day meeting, and the agent patiently answered every question they had. They chose NRG not just because the price looked good, but because the team felt responsive, knowledgeable, and—crucially—never pushy the way other salespeople were. The installation went forward, the panels are now on the roof, and neighbors have been taking notice. The detail that stuck with him was the agent’s calm, expert approach: clear information delivered without pressure made the whole process far less stressful than expected.

3. Michael G.
Yelp | May 17, 2022 |

Michael G. paid for a residential solar installation but after roughly three years the equipment still hasn't been activated. He discovered the installation company went out of business; the loan servicer tried to help, yet other solar firms refused to step in and finish the job. Stuck with nonworking equipment and a loan, he asked what legal options he has and who he can sue, and called choosing that company the worst mistake of his life. The detail that stands out: panels and hardware sitting dormant for years while lenders remain involved and no contractor will complete the installation.

03

1. Avivi3
SolarReviews | Feb 27, 2018 |

Avivi3 shopped several estimates for a residential solar system and discovered David at Green NRG. They chose Green NRG because the quote was affordable, and the project unfolded exactly as promised — the final price matched the original estimate. David came across as professional and honest, and the installation quality proved top notch. They appreciated the crew’s hard work and the steady follow-up during the process. The detail that stuck with them: transparent pricing that didn’t change from quote to bill.

2. johnnyme
SolarReviews | Feb 1, 2018 |

After comparing several solar companies, Johnnyme found David at Green NRG and moved forward with a solar panel installation. He accepted David’s quote, and the final price stayed exactly as promised. David sent a hardworking crew who completed a tidy, attractive installation, and the project progressed quickly and efficiently. The detail that stood out most was the combination of polished workmanship and an invoice that matched the original quote.

3. kjpiroc
EnergySage | Jul 30, 2021 |

kjpiroc had a solar system installed in 2018–2019 and now believes it’s no longer working. They discovered that Green NRG is effectively unreachable: every phone number they tried doesn’t connect and there’s no one to call for service. Left without support and unsure what to do next, they posted a one-star review asking for help. The image that sticks from their experience is blunt — years after installation, the installer’s phone lines appear dead, leaving the homeowner without a clear path to repair or assistance.

Long-term Satisfaction

Long-term satisfaction for Green NRG drops to 1.9 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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