GRID Alternatives reviews

Patricia P. celebrated her first anniversary living with a Grid Alternatives solar system on her family’s home. She navigated the program application, gathered and submitted all required paperwork, and then received the phone call letting her know she’d qualified — a moment that meant a lot to her. Ronnie, Ron, the volunteers and Grid Alternatives staff showed up, worked hard, and carried the installation through to completion, earning her family’s appreciation for their dedication. The result: monthly electricity bills that feel unbelievably affordable compared with what they paid before. She encouraged the organization to keep offering solar options to other families and communities. What stays with her most is that qualifying call and the first bill that proved the whole process was worth it.

Bret M. started out skeptical but decided to move forward with a home solar installation after reading the positive reviews. He found the whole process surprisingly smooth despite the pandemic—Grid Alternatives stayed professional and consistently went the extra mile. He singled out Jasmine Roashan and Peter for being constantly available and patient with his many questions, guiding him from the initial roof inspection through the city inspection to the final Edison permission. Getting that final sign-off in the middle of a hot August felt like a real payoff and left him feeling like he’d become part of the energy solution.

Cynthia Tinoco chose this company to install solar panels and ended up frustrated by both the service and the results. She phoned repeatedly and rarely received callbacks; when someone did answer, they often passed the issue on to another person instead of resolving it. She noticed the crew spends time training people to work on panels, which she appreciated in principle, but when she needed help she felt left dependent without useful support. Most importantly, the array hasn't reduced her electric bill — in her experience the panels aren’t helping with her costs at all. What lingers from her experience is a string of unanswered calls paired with no measurable savings on electricity.

Hana Mendoza walked away impressed by the actual installation—panels and equipment were fitted neatly and functioning—but ran into persistent problems trying to get post‑install support. She discovered the office wouldn’t answer phones, return emails, or pick up voicemail, so she ended up making a surprise visit to get a response. The memorable takeaway: solid workmanship up on the roof, but expect to handle follow‑up in person if you want timely contact.

Hunter Edberg worked with Joel and his team at GRID on a clean-energy project and found the experience outstanding. He found the crew consistently delivered high-quality workmanship while keeping a clear, mission-driven focus — the combination of skilled installation and a company that truly cares about clean energy is what set them apart. He walked away impressed that GRID’s on-the-rooftop results matched their stated mission.

Nik Flowers hired the company for an installation at his house and found what should have been an hour-long job stretched into a noisy, drawn-out ordeal. He observed the crew talking loudly, laughing and joking, stopping for breaks every five seconds, and blasting music early in the morning — behavior that disturbed the neighbors and slowed the work. The memorable takeaway: it wasn’t the complexity of the job but the crew’s constant socializing and loud music that dominated the visit.

Pam Roth arranged for a Free Solar panel installation and watched the crew take time to teach a group of young people while they worked. She left pleased — the job delivered a functioning solar setup and a memorable bit of community outreach, with installers turning a routine install into a hands-on lesson for the kids.

Danny Ambriz qualified for a no-cost solar system for his home, but the project required the main electric panel to be upgraded from 100-amp to 125-amp. GRID Alternatives covered the entire cost of that upgrade and, because his property fell outside their usual electrician service area, allowed him to hire the electrician of his choice to do the work. The team kept him well informed about each step and what to expect, so the timeline and responsibilities stayed clear. As a Realtor, he now directs clients to them — the combination of a genuinely no-cost system and the fact they paid for the panel upgrade (while letting him pick the electrician) is the detail that convinced him their service is legitimate.

Audrey Holmes got approved to put solar panels on her home, but the installation turned into a long slog. She waited three months before the panels finally went on her roof, then endured another five months before the system was switched over and fully active — a roughly eight-month process in total. During that stretch she had to call repeatedly and left messages with Grid, only to receive a callback about a week later. She contrasted that pace with companies like Ambit that complete the whole job in about 30 days. Bottom line for her: the drawn-out timeline and slow responsiveness made her decide she would not use the company again — the eight-month wait from approval to activation is what stuck with her.