Group Solar USA reviews

Sharon chose Group Solar for a residential solar installation and experienced a process that felt professional and streamlined. She found the installation team efficient in their work, and the company's attentive post-installation follow-up stood out — providing the reassurance that any remaining questions or details would be handled.

Carmela K bought a nearly $30,000 solar system for her home in 2019 and ended up with ongoing damage and no support. For more than a year she has tried to reach Group Solar USA and hasn’t been able to speak with anyone; there’s been no contact since the panels went up. Part of her property has been demolished, and every time it rains water leaks into the house. She discovered the company’s address on file now points to an apartment building, the listed phone number connects to a different group called Caplinx, and the website no longer exists. Repair costs have climbed because of what she considers subpar work, leaving her responsible for mounting bills while the company’s contact trail appears to have vanished.

Stephany B. had solar panels installed on her home in 2018 and expected the 25 years of system servicing and roof protection the company promised. Instead she struggled for years: it took two years to get the system connected to Con Edison, and only after retaining legal counsel did she finally secure the tax credit in 2021. The company failed to provide a named service contact and routinely ignored requests unless she threatened action. When a leak developed from holes made to run the panels, a technician showed up with a single gallon of roof flashing and left the job incomplete—her son finished sealing the roof. Multiple other issues went unanswered, leaving unresolved repairs and no dependable follow-up. The detail that lingers is that a minimal patch job and family labor replaced the long-term service the contract promised.

gmarko1115 was ready to move to rooftop solar and found the sales process unusually reassuring — the company’s salesperson returned four times to answer questions and calm concerns, which turned skepticism into confidence. They watched the installation unfold smoothly and even better than expected, and discovered that the sales pitch matched the finished job in every detail. The real payoff arrived in the bills: they ended up producing their own energy and saw the huge electric charges disappear. The part that stood out most was the follow-up and a flawless install that delivered exactly what had been promised.

Alfonso had solar panels installed on his home in 2020, only to discover the system wasn’t working. He ended up still paying ConEd for the electricity he used while also making monthly loan payments to Salal, the bank that financed the installation. When he tried to get help, the sales agent and the office staff who used to be his points of contact stopped answering, and the company became effectively unreachable. He now doesn’t know where to file a complaint and is left paying both the utility and the financing for a system that never produced power.

After eight years as a customer, Shiraz discovered a problem with their solar panels and then ran into a wall of silence when trying to get help. They called the listed 800 number and hit voicemail, found the company website offline, and got no replies to emails. Left with malfunctioning equipment and no way to reach support, the most memorable detail is the company’s complete unresponsiveness across phone, web, and email when service was needed.

ebuckman01 had solar panels installed a few years ago on their home, and they continue to enjoy the benefits. Years after the installation, the system still delivers positive results for them — the lasting satisfaction is the clearest takeaway for anyone weighing a similar purchase.

Manuel turned to Group Solar when an electricity problem disrupted his home. The team stepped in, resolved the issue, and he ended up with his power restored. He walked away with the simple, memorable result: his electricity was fixed.

Adriana A. had solar panels installed two years ago and ended up with ongoing headaches instead of savings. She discovered three microinverters stopped responding—one has been out for more than a year—while Group Solar stopped returning her calls and failed to schedule repairs. After a pre-installation roof inspection that promised the panels would extend the roof’s life, she found a leak developing underneath the array. She has left multiple messages and waited two months for anyone to call back; the unresolved inverter failures and the water leak are the lasting problems.