Haven Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Haven Energy gets high marks for patient, knowledgeable sales reps, but the post-sale experience can collapse without warning. We analyzed over a hundred reviews and found 38 people praising David Kimball by name for clear explanations of California's SGIP battery program. One homeowner who hired them for a battery-only install, though, watched their SGIP application expire due to Haven's delays, then lost $9,000 in NEM1 benefits when they were forced onto NEM3. Another waited three months for installation, repeatedly emailing about incorrect permit documents, and got no response until leaving a public review. When installation issues did surface (messy wiring, improperly placed sensors), customers had to troubleshoot alone. In one case, a homeowner reported ceiling water stains a week after install, got silence from Haven, then watched their ceiling drip "like a waterfall" when it finally rained. The 81 reviews citing smooth project management tell a different story than the handful describing total communication blackouts, but those blackouts led to verifiable financial harm.
If you value an articulate sales process and can handle post-install problems yourself, Haven's battery expertise may work for you. But if you need responsive support after signing, the risk of being ignored during permit snags or damage claims is too high to justify the gamble.
Reviews That Shaped Our Verdict
Elliott Latorres worked with David Kimball at Haven Energy on a solar-plus-battery installation and came away impressed by how straightforward the whole process felt. He discovered David knew the SGIP program inside out and patiently walked him through the paperwork and how the incentive would affect the system design. The sign-up moved quickly, communication stayed consistent, and the installation delivered exactly what David had outlined. He valued David’s professionalism and follow-through; the detail that stood out was the clear SGIP guidance that turned a complex incentive into a simple, timely enrollment.
Albert started this installation in mid‑2025 and ran into slow responses and a muddled system layout that ignored design guidance; he kept getting passed around and couldn’t get anyone to take ownership. By October Haven finally sent a crew and the panels went up, but a week later he found water marks on the ceiling and emailed for an immediate inspection — no one answered. Another week went by and, on the first rain since the install, he watched his ceiling begin “dripping like a waterfall.” Because Haven didn’t act on his earlier report, what began as a stain escalated into significant water damage. He ended up with a repaired roof no sooner than needed and a lot of avoidable stress and heartache.
Jaye C. spent more than a year trying to get a battery-backed solar system in place and ended up with a working system but a ruined incentive plan and months of frustration. She discovered the biggest damage early on: Haven Energy bungled the SGIP paperwork so badly that an application submitted in March 2024 effectively expired during the NEM1-to-NEM3 transition, costing her the roughly $9,000 in NEM1 value she had counted on. That single failure transformed the project from a calculated investment into a loss — the rebate options left after the refile leave the battery with almost no realistic return, and Haven Energy declined to accept responsibility for the hit. The installation itself finished in June 2024, but she walked away fixing problems the crew left behind. Wiring arrived messy and misconfigured; she removed improperly installed voltage sensors and corrected CAN wiring herself after being bounced between Haven and FranklinWH for more than a month. Testing and oversight never materialized, and repeated attempts to get post-installation support produced little more than silence. Communication became its own ordeal: hundreds of emails, calls and texts often went unread
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 74
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 3 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Unnatural Review Patterns
Some periods had unusually high review activity.
Contractor License
License information could not be confirmed.
What You Can Expect
Jaye C. spent more than a year trying to get a battery-backed solar system in place and ended up with a working system but a ruined incentive plan and months of frustration. She discovered the biggest damage early on: Haven Energy bungled the SGIP paperwork so badly that an application submitted in March 2024 effectively expired during the NEM1-to-NEM3 transition, costing her the roughly $9,000 in NEM1 value she had counted on. That single failure transformed the project from a calculated investment into a loss — the rebate options left after the refile leave the battery with almost no realistic return, and Haven Energy declined to accept responsibility for the hit. The installation itself finished in June 2024, but she walked away fixing problems the crew left behind. Wiring arrived messy and misconfigured; she removed improperly installed voltage sensors and corrected CAN wiring herself after being bounced between Haven and FranklinWH for more than a month. Testing and oversight never materialized, and repeated attempts to get post-installation support produced little more than silence. Communication became its own ordeal: hundreds of emails, calls and texts often went unread
Yeboadah Israel had to pause a home battery installation for a couple of months because of a personal matter. Their handler stayed on top of the job the whole time, keeping them in the loop at every step so the project never felt abandoned. When they were ready to resume, the crew returned, finished the install and secured PTO (permission to operate). They ended up with a working battery and are very happy with it. The memorable detail: a single, responsive point person who kept the process moving smoothly despite a multi-month delay.
Jody connected with Candace while exploring solar options and ended up completing everything in a single conversation. Candace patiently answered every question and walked her through each step, and by the end she had the contract in hand and had signed up to receive a free solar battery. She left grateful for Candace’s time and patience — the standout detail was that a full explanation and a signed agreement for the battery happened in one calm, efficient discussion.