Hegge Electrical Contractors reviews

Rebecca has relied on Clinton Electric for about eight years for her electrical needs. She valued that they never pushed unnecessary upgrades — they kept recommendations focused on what was actually required, showed up on time, and communicated clearly throughout each job. Over the years she built real trust in their straightforward approach; when she needs electrical work, they’re the first call because there’s no hard sell and the crews consistently arrive on schedule.

Mark called Clinton Electric to schedule a service visit and got right through to a live representative—no long wait or hold—and an appointment was booked for the following week. They sent Russell, who proved both an expert and an easygoing, personable electrician. The prompt, human customer service combined with Russell’s skill turned him into a Clinton Electric lifer. What stuck with him was the no-hold access to support and how well Russell handled the job.

Michael M. hired Clinton Electric to install a backup generator for his life partner and ended up waiting 14 months for the project to finish — about eight months later than expected. He watched deadline after deadline slide by with no apologies, no compensation and little meaningful communication, then discovered the company charged the final installment to her credit card without consent; that charge is currently being contested with Chase. Each conversation with the company circled back to blame on BGE, and he repeatedly heard that they were “still paying full price,” even after a basement flood and after she installed a battery-backup sump pump to cope with the delays—costs Clinton Electric declined to help with. Michael found the company’s reply to the review only reinforced his experience. The memorable takeaway for prospective buyers: long, unexplained delays paired with a surprise, unauthorized charge — an unresolved bank dispute — make timing and billing transparency the biggest risks here.

After Martin posted a reply, Gary called the company the same day and left a voicemail asking for a return call — but he still hasn’t heard back. As longtime Clinton customers who had their whole house rewired, the electrical panel upgraded, and a generator purchased through the company, he and his family want a single outstanding issue resolved. Their electrician Luke handled the work and is excellent; he can explain the technical details to Martin. All of the relevant information and the phone number are already in the company file. Gary is asking Martin to call so the matter can be closed and he can update his one-star rating once it’s resolved.

Joe R. has relied on Clinton Electric for years for his home’s electrical work, and what consistently sets the experience apart is the people—not the company name. He prefers Luke so much that family members request him by name; Luke shows up on time, works professionally, and finishes jobs that hold up. Over multiple visits the household has come to expect reliable workmanship and punctual service. That steady trust, anchored by a single technician everyone asks for, is the detail that sticks.

Mitchell had relied on Hegge Electric for years, so when he remodeled his ranch-style kitchen he called them first to handle new recessed lighting, remove the old fluorescent fixtures, and move a few outlets. Scheduling felt effortless through their scheduler, Rosie, and the crew arrived right when they were supposed to. Victor and Luis walked the job with him, reviewed options, and actually listened to his preferences before starting. Over two days they systematically knocked out each task, and the finished work met a high standard of quality. What stuck with him most was the combination of painless scheduling and a crew that showed up on time, heard what he wanted, and delivered quickly—well beyond what he expected.

Susan M. relied on Clinton Electric for her generator needs and kept returning to them over several years. She found their service consistently excellent and the technicians both friendly and knowledgeable. The team even lived up to their line to "make you smile" — routine maintenance and repairs came with a personable touch. What stuck with her was the steady competence and approachable staff that made ongoing generator care hassle-free.

Jim has maintained a long-standing relationship with Clinton Electric and found their honesty to be the defining feature. Over time he discovered they were willing to tell him his solar system was in good order rather than recommend unnecessary repairs or equipment changes, and he valued those straightforward, open conversations. They also installed a backup generator for his home, and that system has performed flawlessly — a dependable outcome he still counts on.

Jack V. hired Clinton Electric to replace a bathroom fan motor in his home and was surprised by the money exchange. A technician stood in his kitchen and said the job would be about $400 before starting, but the final invoice topped $800 for the motor replacement. He later learned the bill included a $79 dispatch charge plus roughly $300 in assessment fees that nobody on the phone had disclosed. He discovered none of the two call center operators mentioned those upfront fees, and he insists he would have chosen a different company if he’d known. When the company’s business manager, Martin N., responded the next morning, Martin defended the firm and insisted CEC is always upfront about pricing — a reply Jack found dismissive and aimed at discrediting unhappy reviewers. Having been a long-standing customer, he walked away frustrated and convinced the company polices negative feedback rather than fixing the underlying communication problem. His concrete takeaway for other buyers: before booking any service, demand a line-item breakdown that explicitly lists dispatch and assessment fees so the initial estimate matches the final bill.