Highlands Energy reviews

Jason B hired the crew to stop drafts and add insulation to his home. They tightened and repaired the doors until the air leakage stopped, insulated areas of the house, stayed polite throughout the job and left the property clean. The woman who signed him up walked him through the process, and a staffer from the office handled scheduling—calling to set the appointment, phoning the day before as a reminder, and easily moving the work to the following day when he needed to reschedule. He appreciated both the visible fix to the doors and the flexible, helpful scheduling, and ended up signing up because the whole experience was straightforward and professional.

Marie Morris hired the company to do work inside her home and ended up with multiple new problems instead of fixes. She found items and systems that had been working before no longer functioning, and doors, closets and other parts of the house showing fresh damage. The crew told her they would repair the issues but never followed through, offered excuses, and refused to accept responsibility for the damage they caused. One moment that stayed with her involved Inspector John: he entered rooms and opened every closet without wearing a mask or shoe covers, moved freely through spaces that weren’t part of the job, and left her feeling that her privacy had been invaded. Left to deal with the aftermath, she wound up paying for repairs she hadn’t needed before and urged that stronger accountability — even legal action — might be the only way to prevent this happening to others.

Ben signed up for a weatherization program expecting a new floor lamp, new ceiling and wall lighting fixtures, and LED lights to be installed. When the crew showed up, none of those items got installed. He had scheduled the appointment and waited for the promised upgrades, only to have the team leave without the lamp, the fixtures, or the LEDs. He considered the visit a complete waste of time and walked away convinced the service reps’ promises weren’t reliable.

Andy G encountered a professional, highly communicative team when he dealt with the company. He appreciated that they patiently answered every question and explained things in a straightforward, transparent way, so he never felt left in the dark about the process. The detail that stood out was their communication — he walked away with all his concerns addressed and a clear picture of what to expect.

Gabriel Sanchez hired the company to do weatherization on his home — they swapped out his thermostat and did some wiring on the air-conditioning unit. He found that the crew left wires uncapped and the wiring had burned out; he has been without AC for two weeks and the company won't return his calls. A technician who came out inspected the damage and concluded the exposed wires had touched the metal side wall, which caused the burn. The clearest problem here: the installation left live wiring unsecured, producing a burned connection and two weeks of no cooling while the installer remains unresponsive.

Ja Transport called the company after they worked on his system and found no one answering when he tried to follow up. He discovered the crew had replaced a number of components, but many of those parts later came loose, and when pieces fell off the electrical stopped working. He ended up with an inoperative system and no responsive management to resolve it. The detail that sticks: replacements that didn’t stay put combined with unanswered calls left him without a working electrical system.

Ravin was struck that the owner made himself available to talk, and the company backed its work with a 30-year warranty. He found them to be a professional, local outfit that has been operating for over 30 years, which made the whole process feel reliable. The detail that lingered for him was the owner’s accessibility combined with that long warranty — a practical reassurance for anyone considering solar.

Joanne approached the company for solar work and left convinced the team was incompetent and poorly prepared. She encountered staff who were rude and unable to answer basic questions, and the company repeatedly offered benefits and commitments that never materialized. Those broken promises made her feel the operation prioritized sales over delivery, creating the sense of a bait-and-switch. Her clearest warning to other buyers: the company pitched things up front that simply didn’t appear in the final outcome.

Spring Lystad encountered warm, helpful frontline staff and strong customer care when dealing with the company, but she ran into a persistent problem: management's weak follow-through. She appreciated the friendliness of the team, yet promises and next steps repeatedly fell apart higher up the chain, turning simple interactions into ongoing headaches. The takeaway that stuck with her was clear — good people on the ground, but management failures and lack of follow-through undermined the overall experience.