Home Upgrade Specialist reviews

Derek C. finally got his roof, 20-panel solar array and Powerwall activated after a seven-month process that cost about $90,000. He ended up with a roof that looks excellent—high-quality shingles and an attractive finish—although the crew didn’t handle flashing or some of the side detail work. The Powerwall itself and the wiring finish drew particular praise for their clean appearance, and the panels look good on the house. The system is rated to produce a maximum of 8 kWh but, so far, the highest output he’s seen is 5.1 (he acknowledges several variables could explain that gap). Nitai, the owner, showed up repeatedly, fielded issues in person and even met with difficult Glendale building and safety inspectors to push the job forward. That hands-on involvement stands out as a major reason the project reached completion. On the downside, the price stung—Derek thinks he could have saved 10–30% by shopping around—and he was already under pressure because the old roof was leaking as the rainy season approached. Communication hiccups added frustration: Lana, who introduced herself as the project manager and main point of contact, handled his calls seven times but failed to follow up a

Jason is an architect who owned a single-family home in the Hollywood Hills that he’d rented out for eight years. When he decided to put the property on the market, he needed a general contractor to replace hardwood floors, install a new air-conditioning system, and repaint both the interior and exterior — all while managing the project from 250 miles away. Having used Home Upgrade Specialist previously for a minor HVAC repair, he reached out to them again; they produced a formal quote fast, with competitive pricing that wasn’t the lowest but reflected the kind of reliability he values after two decades in design and construction. Natai and his crews carried out the work and got the house market-ready; there were a few typical remodel bumps, but Natai stepped into each problem and quickly mobilized his team to resolve them. The lasting impression wasn’t that the job was flawless, but that the contractor’s communication and rapid response made remote oversight possible — a practical reason he would hire Natai and Home Upgrade Specialist again.

Ron hired the company for a home solar installation and started with a solid contractor/customer relationship that later ran into a rough patch. When his file shifted to M.A., the office manager, M.A. stepped in and moved quickly to sort out the outstanding issues. They smoothed communication, resolved the problems with clear professionalism, and steered the project back on track. The installation finished on a very positive note, and he ended up recommending the company to others — what stuck with him was how rapidly and competently M.A. took over and made things right.