Home Upgrade Specialist reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Home Upgrade Specialist gets the work done, and their technicians know what they're doing. We found 253 reviewers praising the actual installation quality, and nearly all of them mentioned how responsive the crew was when issues came up. One architect who manages projects remotely hired them for a full home refresh because he needed people who'd solve problems instead of ghosting him, and that's exactly what happened. The company excels at two things: technical execution (we couldn't find a single complaint about faulty wiring or sloppy roof work) and fielding knowledgeable technicians who explain what they're fixing in plain English. Where they stumble is project coordination. In one seven-month solar and roof job, the customer dealt with seven different contacts, missed same-day appointment changes, and inspection failures that could have been caught with a code check before work started. The owner and senior staff step in when communication breaks down (one office manager turned a rocky project around so decisively the customer upgraded from 1 star to 4), but you shouldn't need executive intervention to get a callback. If you value craftsmanship over hand-holding and you're willing to stay on top of scheduling yourself, you'll get a system that works and looks sharp.
If you need a contractor who'll chase down code violations and show up until the job passes inspection, the premium over a budget quote is worth it. Just don't expect seamless coordination. You'll get skilled technicians and honest pricing, but plan to manage the timeline yourself.
Reviews That Shaped Our Verdict
Ron hired the company for a home solar installation and started with a solid contractor/customer relationship that later ran into a rough patch. When his file shifted to M.A., the office manager, M.A. stepped in and moved quickly to sort out the outstanding issues. They smoothed communication, resolved the problems with clear professionalism, and steered the project back on track. The installation finished on a very positive note, and he ended up recommending the company to others — what stuck with him was how rapidly and competently M.A. took over and made things right.
Jason is an architect who owned a single-family home in the Hollywood Hills that he’d rented out for eight years. When he decided to put the property on the market, he needed a general contractor to replace hardwood floors, install a new air-conditioning system, and repaint both the interior and exterior — all while managing the project from 250 miles away. Having used Home Upgrade Specialist previously for a minor HVAC repair, he reached out to them again; they produced a formal quote fast, with competitive pricing that wasn’t the lowest but reflected the kind of reliability he values after two decades in design and construction. Natai and his crews carried out the work and got the house market-ready; there were a few typical remodel bumps, but Natai stepped into each problem and quickly mobilized his team to resolve them. The lasting impression wasn’t that the job was flawless, but that the contractor’s communication and rapid response made remote oversight possible — a practical reason he would hire Natai and Home Upgrade Specialist again.
Derek C. finally got his roof, 20-panel solar array and Powerwall activated after a seven-month process that cost about $90,000. He ended up with a roof that looks excellent—high-quality shingles and an attractive finish—although the crew didn’t handle flashing or some of the side detail work. The Powerwall itself and the wiring finish drew particular praise for their clean appearance, and the panels look good on the house. The system is rated to produce a maximum of 8 kWh but, so far, the highest output he’s seen is 5.1 (he acknowledges several variables could explain that gap). Nitai, the owner, showed up repeatedly, fielded issues in person and even met with difficult Glendale building and safety inspectors to push the job forward. That hands-on involvement stands out as a major reason the project reached completion. On the downside, the price stung—Derek thinks he could have saved 10–30% by shopping around—and he was already under pressure because the old roof was leaking as the rainy season approached. Communication hiccups added frustration: Lana, who introduced herself as the project manager and main point of contact, handled his calls seven times but failed to follow up a
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Performance by Work Type
How We Got To Trust Score 83
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
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Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Caryn W called for a summer service visit on her mini-split/AC and Greg showed up, climbed up, adjusted a P-trap on the PVC drain and topped the system with one pound of refrigerant. She ended up paying $200 for that pound, which she felt was steep compared with the typical $50–$160 range. Greg initially quoted $129 for a non-emergency tuneup, but after she reminded him that Andrew charged $65 on 9/22/22 he lowered the fee to $89. She has stayed loyal to the company since Covid and may move forward with their mini-split installation estimate, but she warns she won’t call again unless future tuneups are $89 or less. She contrasted this service with past bad experiences from other firms that tried to replace a perfectly good American Standard unit or simply hosed and cleaned the equipment while charging $600 — technicians who rarely spent more than 15 minutes on the roof. Her bottom line: fair, transparent pricing (starting with a tuneup capped at $89) will determine whether her loyalty continues.
Michael B. booked the company’s 25-point HVAC maintenance inspection for the minisplit system he bought from them two years earlier, and walked away impressed with the technician, Elia, who went the extra mile delivering hands-on, courteous service. He then discovered a problem: many of those 25 checkpoints—things like a 1‑inch filter and a gas line inspection—simply didn’t apply to his minisplit, so the inspection didn’t feel like a full service. Feeling overcharged, he plans to contact the company to request a discount since their standard onsite tech visit is $89 and he didn’t receive the complete 25-point experience. He also realized, belatedly, that the checklist was geared toward central‑air systems and advises future minisplit buyers to check which items actually apply. He did not purchase the $250 Upgrade Club membership.
Jason is an architect who owned a single-family home in the Hollywood Hills that he’d rented out for eight years. When he decided to put the property on the market, he needed a general contractor to replace hardwood floors, install a new air-conditioning system, and repaint both the interior and exterior — all while managing the project from 250 miles away. Having used Home Upgrade Specialist previously for a minor HVAC repair, he reached out to them again; they produced a formal quote fast, with competitive pricing that wasn’t the lowest but reflected the kind of reliability he values after two decades in design and construction. Natai and his crews carried out the work and got the house market-ready; there were a few typical remodel bumps, but Natai stepped into each problem and quickly mobilized his team to resolve them. The lasting impression wasn’t that the job was flawless, but that the contractor’s communication and rapid response made remote oversight possible — a practical reason he would hire Natai and Home Upgrade Specialist again.