Horizon Energy Systems reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Horizon Energy Systems shut down operations in 2018, leaving former customers without the warranty support they were promised. We found multiple reports from homeowners who'd been happy with their installations for years, only to discover that their 10-year service contracts meant nothing when the company vanished. One customer who'd installed panels in 2011 faced a dozen microinverter failures and couldn't get anyone to answer the phone. Another tracked down the business address to a house that sold in May 2018. Before the shutdown, early installations showed real attention to detail: crews color-matched exterior paint so the conduit wouldn't clash with the house, and one repeat customer came back for a second round of panels after four problem-free years. Reviews from 2012 through 2015 mention flawless systems, prompt crews, and quick no-cost replacements when inverters failed. But the company's disappearance erased that goodwill. Bruce Gordon's voicemail still picks up, but no one calls back.
If you're researching Horizon today, you're too late. The company appears to have closed in 2018, and former customers report zero support on systems that were supposed to carry 10-year warranties.
Reviews That Shaped Our Verdict
Regis hired the company to install a residential solar system in 2011 and signed a 10-year maintenance agreement. Over the years he encountered at least a dozen microinverter failures. When he reached out for service, the company stopped answering his calls and the promised support never materialized. He currently has three microinverters that are not working and ended up handling maintenance himself. The striking detail: a signed decade-long support pact that evaporated when it was needed, leaving failing inverters on the roof with no help from the installer.
Duane H. had turned to Horizon Energy three times before — installations in 2013 and 2014 and warranty work in 2016 — because Bruce had always been prompt on calls and email. When his solar system died in August 2018, he discovered crickets: repeated calls and emails through August and September went unanswered, voicemail still carried Bruce Gordon’s voice but no company greeting, and the listed business address no longer looked like an operating storefront. He dug into mapping and real-estate clues: Bing Maps pointed to a house with the same phone number, and Zillow showed that house sold on 5/24/2018. With no response from Horizon, he ended up hiring another dealer to coordinate with the manufacturer and revive the systems. What lingered for him was the avoidable lack of closure — a longtime vendor gone silent while the business phone and online listings still hinted at life.
Jordan hired Horizon to install a solar system in July 2011, and eight months later they were still impressed: the meter running backwards and the ability to check production on an iPhone became everyday pleasures. Before making that rather large investment they invited multiple companies to bid, and quickly saw the difference — one outfit relied on a cookie‑cutter price template and didn’t even climb onto the roof, while Horizon came prepared, went up on the roof, and delivered detailed, thoughtful work. Horizon arranged trustworthy referrals to get the roof inspected, listened to questions, and designed a solution that met both the household’s energy needs and its aesthetic concerns. That same thoroughness carried through the entire job: crews arrived on time, worked cleanly and efficiently, and hit every promised date. The detail that stuck with them was small but telling — after the install the team color‑matched the conduit to the house paint so the run into the electrical panel blended in, a touch that made it feel as if they’d installed the system on their own home. Having renovated many houses and dealt with lots of contractors, they put Horizon in the top tier of pros they
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 77
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 18 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Regis hired the company to install a residential solar system in 2011 and signed a 10-year maintenance agreement. Over the years he encountered at least a dozen microinverter failures. When he reached out for service, the company stopped answering his calls and the promised support never materialized. He currently has three microinverters that are not working and ended up handling maintenance himself. The striking detail: a signed decade-long support pact that evaporated when it was needed, leaving failing inverters on the roof with no help from the installer.
Duane H. had turned to Horizon Energy three times before — installations in 2013 and 2014 and warranty work in 2016 — because Bruce had always been prompt on calls and email. When his solar system died in August 2018, he discovered crickets: repeated calls and emails through August and September went unanswered, voicemail still carried Bruce Gordon’s voice but no company greeting, and the listed business address no longer looked like an operating storefront. He dug into mapping and real-estate clues: Bing Maps pointed to a house with the same phone number, and Zillow showed that house sold on 5/24/2018. With no response from Horizon, he ended up hiring another dealer to coordinate with the manufacturer and revive the systems. What lingered for him was the avoidable lack of closure — a longtime vendor gone silent while the business phone and online listings still hinted at life.
After moving into a new house, Vocal T. compared several bids for a rooftop solar installation; having had a rooftop system installed at a previous home more than five years earlier, they knew what mattered. They chose Horizon easily — the price, a top-of-the-line equipment configuration, and a straightforward, no-nonsense approach stood out. Bill, the installer, brought decades of valley experience (working on solar since the 1970s) and an intimate knowledge of systems that made the decision feel safe and practical. The crew completed the rooftop system to their satisfaction, and they walked away with a clean, high-end installation and the confidence that Horizon’s combination of price and experienced leadership delivered exactly what they wanted.