Horizon Solar Electric reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Horizon Solar Electric has a split personality we couldn't reconcile. The electrical work earns consistent praise. Luis handled panel upgrades, EV charger installs, and lighting fixes with skill that left customers eager to hire him again. But the solar side tells a grimmer story. One homeowner with four systems worth $2M spent a year trying to get post-installation problems fixed, describing promised callbacks that never came and a revolving-door service department. We found seven reviews flagging high-pressure sales tactics that shifted pricing mid-pitch, refused to provide written quotes, and ignored repeated requests to stop calling after customers chose competitors. The promotional gift card that lured one homeowner to an appointment never arrived despite three follow-ups. Only one solar customer praised the communication, and even she noted installation delays that required routine reassurance calls to prevent panic.
If you need a skilled electrician for home wiring, Horizon's track record is solid. But if you're shopping for solar, the gap between sales promises and follow-through service should give you pause. Consider installers with stronger post-sale support records.
Reviews That Shaped Our Verdict
Mike J. loved how neatly the crews installed four systems — about $2 million worth of equipment across his properties — but the positive experience stopped as soon as the installers left. For a year he has been chasing a persistent service problem: calls go unanswered, promised callbacks never happen, and when he finally gets through staff explain the service team is new and still coming up to speed. Horizon eventually sent their chief inspector, and after a final meeting last week they assured him the issue was resolved — yet the fault remains and the company no longer returns his calls. The striking detail: flawless installation on a very large investment, followed by a year-long, unresolved service saga with little follow-through.
Art H. asked Horizon for a quote to put solar panels on his house and sat through a presentation that began by insisting buying wasn’t the best option. When he told the rep he wouldn’t commit until he’d heard from other companies, the tone shifted into hard sell — the rep refused to provide a written copy of the quote and kept tweaking the offer and the price, starting high and trying to push the maximum out of him. He ultimately signed with a different installer, but Horizon kept calling, suddenly promoting purchase as the right move after the fact. He had to tell them eight separate times that he’d already contracted another company before the calls stopped. He walked away frustrated by the shifting offers and aggressive follow-up; his takeaway is to insist on getting a written quote up front and be prepared to firmly shut down persistent sales calls.
E D. signed up at the Sam’s Club in Oxnard for a solar consultation, drawn by a promised $100 Sam’s Club gift card and told there’d be no obligation beyond the first appointment. The first scheduled visit collapsed when the rep never showed and made no contact; after calling Horizon Solar, they received an apology and an unsolicited $50 Amazon gift card. When the meeting was rescheduled, the salesperson arrived prepared, answered every question, and left enough information for E D. to decide that solar wasn’t a feasible option for their home. Horizon called to follow up; after the usual sales attempts they stopped once E D. was firm. He was told the Sam’s Club gift card would be sent by email but it never arrived. A later call to Horizon produced a promise that the card would be mailed within seven days, yet almost a month passed with nothing. Frustrated, E D. went into the Sam’s Club, explained the situation, and the store manager handed over the gift card. The clear takeaway: Horizon failed to deliver the promised incentive, and a Sam’s Club manager ultimately had to fix what Horizon would not—raising concern about how the company handles bigger promises if it won’t honor a small
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 71
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Review Patterns
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Anita F. started out skeptical about switching her Antelope Valley home to solar, but Horizon smoothed the path from the initial meeting with sales agent Corey to project coordination by Nicole Simmons. The install took longer than she expected, yet Nicole’s regular calls kept her informed and prevented any panic as the work progressed. After the system went live, Horizon sent several technicians back to check performance and make sure everything was running correctly — that steady post‑install follow-up is what ultimately reassured her.
When Steph called Horizon Solar Electric she wanted straightforward information about solar energy, and the team answered every question she had. She ended up with a well-executed installation on her house — what stayed with her most was how thoroughly her questions were addressed and the quality of the work.
Zachary brought Luis and Horizon Solar Electric in to upgrade his main electrical panel and get his house ready for a Tesla charger. He decided a 14-50 outlet would be better than hardwiring, and Luis grasped that plan on the first phone call and moved forward without hesitation. Luis completed the panel upgrade and installed the outlet quickly, handled all of the permits, and left the panel wiring and the outlet looking clean and professional. Zachary appreciated the speed and attention to detail and plans to hire Luis for any future electrical work — the most memorable detail was that the outlet was installed neatly and all the permitting was taken care of, so his Tesla is essentially plug-and-play with no follow-up headaches.