Horizon Solar Power reviews

Lee arranged for Horizon to put a rooftop solar system on the family home, with the installation completed in January 2020. They found the project ran smoothly under Emily Papp, who stayed accessible, answered every question and walked them through progress step by step. Horizon’s installers worked hard to finish the job, and Noelani Aipa guided them toward the right system for their roof and needs. What stuck with Lee was Emily’s steady communication and Noelani’s hands-on help during system selection.

Kristin P. chose this company after careful research to install rooftop solar on her home, and her biggest worry was what would happen if the roof ever needed repair. She was reassured the installer would handle roof repairs, so she moved forward. That promise turned out to be false. After the system was installed she spent two years emailing the company and chasing answers, only to get the runaround and no help with the roof. She wound up responsible for the roof work despite the earlier assurance. The takeaway that sticks: get explicit, documented commitments about roof repairs before signing—Kristin waited two years for help and never received it.

Chris in Yucaipa endured three years of back-and-forth with this solar company and has now lined up pre-paid attorney services if they don’t fix the problem soon. He discovered the installer had been working with Sunnova, but that relationship broke down, leaving him with a system that doesn’t match the contract’s promises or actual production. After repeated attempts to get the companies to cooperate, he ended up playing middleman between two firms that refuse to take responsibility. Frustrated and out of patience, he calls the whole arrangement a rip-off and accuses them of running a scam. The concrete takeaway: instead of a turnkey solution, he walked away with years of dispute and the prospect of legal action unless the company makes the system right.

Christian H. signed up for a PPA-style lease and walked away with a neat installation but a frustrating billing surprise. He expected the arrangement to eliminate his Edison bills, but after calling Edison and digging through his usage he discovered that the utility charges did not disappear. This winter his total outlay ended up roughly unchanged from last year: he pays the solar company about $74 plus an Edison bill of about $25 now, and into summer he expects to pay $76 to the solar company while Edison’s charges climb to roughly $185–195. Comparing year-over-year usage showed only a small summer offset, so the arrangement feels like shifting costs around rather than cutting them. He figures meaningful savings wouldn’t appear for 15–20 years—and by then the system will likely need a new inverter—so the lease/PPA model left him disappointed despite the competent install.

Jerry S. signed a solar contract in March 2020 and had the equipment installed, expecting a functioning system soon after. In May he received a letter from one of the vendor partners notifying him of a lien on his house for unpaid equipment, which immediately complicated the project. The city of Riverside then rejected the installation five times during inspections before finally passing it in August, and the utility issued an OK to operate — yet the system still hasn’t been switched on, with Jerry left hoping it might happen by Christmas. Along the way he ran into silence from the company, unfulfilled referral payment promises, and damage the crew caused that went unaddressed. The experience centered on the lien notice and repeated failed inspections: those two problems tied up his home and left him without a working system for months.

Jon S. had already shopped quotes with a few firms, including sister company Solar Spectrum, when a friend steered him to this installer. The project kicked off well: the bid, engineering and permitting moved smoothly, the company navigated the city requirements, and foremen and a punctual crew showed up early (around 7 a.m., despite a roughly 9 a.m. appointment). He even told the crew they could borrow one of his spare roof tiles if they broke one; they agreed they'd let him know. After leaving for work before the crew finished, his wife called to say the crew had cleaned up and the array looked great that night. The next morning he discovered a patch of mismatched tiles on his roof that hadn’t been there before — despite having photos of the crew and the completed job. He has called repeatedly since, been put on extended hold, and even had to chase his salesperson; with the issue still unresolved, he turned to this review to warn others to double-check how roof damage and post-install follow-up are handled and to keep photographic proof.

While stationed in Korea on military duty, R J ran into an issue with the solar panels managed through Horizon Solar Power and needed help from afar. Christine Thomson stepped in and took ownership of the situation, answering quickly, sending clear updates, and supplying extra technical information so the problem could be resolved without R J being on-site. They leaned on her responsiveness and technical know-how throughout the process; Christine kept communication consistent and never let them be left guessing. The most memorable part of the experience was how seamlessly she handled remote troubleshooting — turning what could have been a drawn-out headache for a deployed servicemember into a straightforward, well-managed fix. The concrete takeaway: a customer managing a system remotely can expect prompt communications and expert guidance from Christine, who made remote service practical and dependable.

George W. left a one-star review after a string of missed appointments. He experienced repeated no-shows, unanswered calls and delays that added up to nothing but excuses. He came away calling the company a shady operation and time-wasters who never followed through. The detail that stuck with him: they consistently missed scheduled visits and delivered no performance, so he warns others to steer clear.

Peter A. discovered his rooftop solar system had gone offline and found every phone number for the installer dead. He has been unable to reach anyone, yet his utility still bills him and Horizon continues charging for panels that aren't producing. After repeated calls that go nowhere, he questions whether the company is even still in business. The concrete takeaway: he's been left paying for a nonworking system with no responsive support — a caution to verify an installer's contactability and service process before signing.