Ignite Power reviews

Barbara celebrated taking a big step this morning toward being up and running with Ignite Solar. She found the team personable and professional as they helped her navigate a few hurdles and showed extreme patience with her endless questions. Austin Alvis fielded every single question—many more than once—answering patiently and with real consideration, which smoothed the process and made it easy to work with the company. The detail that will stick with her is Austin’s steady responsiveness; because of that, she feels certain he and Ignite will be an asset as the project moves toward full operation.

Dana Henson Kotula found the company easy to work with and highlighted the salesperson Matt as a standout — helpful and responsive from the start. She appreciated that the roof tear-off crew and the team that set the solar panels completed their parts professionally. The project stumbled, however, with the crew hired to reroof: they stretched the job over several days, left tasks unfinished until prompted to return, and habitually arrived late — rarely before about 2 p.m., and one day not until roughly 5 p.m. The contrast between reliably efficient sales and installation teams and the slow, inattentive reroofers is the detail that will stick with her.

Jim Bob hired the company for a rooftop solar job expecting a particular set of panels, but discovered they’d installed a cheaper model instead. He confronted the crew and pulled the written agreement as proof, but the installer refused to correct the swap. A lawyer reviewed the paperwork and concluded the contract’s wording left him with little legal recourse. On top of the equipment discrepancy, he found the panels weren’t fastened to the roof properly. He ended up with lower-grade, poorly mounted panels and no easy way to force a fix because of the contract fine print.

Mike Briney hired the company for a solar installation and walked away impressed. He found the crew organized and efficient, and the work itself was completed neatly and to a high standard. What stood out was the blend of speed and quality — a tidy, well-executed solar install that didn’t leave loose ends.

Anthony decided to move off the SDG&E grid and add nine more solar panels after an informative sales process that convinced him to make the switch. He ended up with the new array installed ahead of schedule, and the standout from the project was the smooth installation handled by Kyle, who did a great job. The only loose end left is the timing of the mandatory inspection for approval and activation — he still needs to know when the system will be inspected so it can be turned on.

Clinton Kellogg planned a south- and west-facing array for his San Diego roof but discovered five panels had been installed on the east side instead. He photographed the work and held the paperwork showing the original layout, and also found other panels oriented differently than the plan. He reached out to Mitch, the salesperson, and to Bernie, the EXL Solar lead; Bernie said he would speak with Foreman Brian to sort it out. After a couple of follow-up calls, a week and a half passed without any return phone calls. Now he’s stuck with panels on the wrong side of the house, extra roof penetrations that worry him, and he’s refusing to release payment until the company fixes the layout and addresses the installation errors.

Frances picked this company for a home solar install and immediately noticed the crew’s professionalism: the installers arrived on schedule, stayed responsive throughout the job, and even let her know when they were finished as she had requested. She ended up very pleased with the panels themselves, describing the equipment as high-quality and good value. She also made a point of praising Eric, the salesperson, for explaining solar in clear, concise terms and laying out what to expect in the days ahead. She thanked the whole team — the detail that stuck with her most was the straightforward communication, especially being told when the crew wrapped up.

Cain found solar at a tense moment — COVID had everyone uncertain, and his family needed a carefully timed decision. After meeting lots of pushy companies in the past, he connected with Preston, who guided the process from first contact through installation, offering multiple options and moving at their pace until a solution fit their situation. When the project hit delays, the team kept him updated throughout, which mattered more than the slightly longer timeline that COVID forced on everyone. He came away impressed with the installers and the ongoing customer service and communication. The detail that stuck with him: steady, transparent communication and a rep who actually made the system work for their family.

BOOM BASTIC hired the company for a residential solar system and discovered the installation was sloppy: panels left misaligned and wiring exposed on the home. Within weeks they watched the system stop delivering the promised energy output. When they reached out for help, customer service proved dismissive and slow to respond, offering no real solutions. What started as a planned investment turned into ongoing frustration and extra risk because of the poor workmanship. The image that stayed with them was not the savings but exposed wiring on the roof and a company unwilling or unable to fix it — a clear red flag for anyone who prioritizes quality and accountability.