Ignite Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Ignite Power is not a safe bet. We analyzed dozens of reviews and found a troubling split: some customers got professional service from start to finish, but others were left with panels on the wrong side of the roof or cheaper equipment than they contracted for. One homeowner in San Diego discovered five panels installed facing east (the opposite of what anyone wants for afternoon sun) and couldn't get callbacks after repeatedly reaching out to the installation lead. Another was promised premium panels, received a cheaper model, and says the company's contract language blocked them from recourse even with proof in hand. We noticed 13 reviews praising courteous installers and clear sales reps, but an equal number describe deceptive tactics, shoddy roof attachments, and post-install ghosting. If you're comfortable rolling the dice on which version of this company you'll get, you might land a smooth project. But if you want consistency and accountability, keep shopping.
If you value predictable workmanship over a gamble, move on. The odds of getting a crew who installs panels in the wrong orientation or swaps out contracted equipment are too high to risk your roof and your wallet.
Reviews That Shaped Our Verdict
Jim Bob hired the company for a rooftop solar job expecting a particular set of panels, but discovered they’d installed a cheaper model instead. He confronted the crew and pulled the written agreement as proof, but the installer refused to correct the swap. A lawyer reviewed the paperwork and concluded the contract’s wording left him with little legal recourse. On top of the equipment discrepancy, he found the panels weren’t fastened to the roof properly. He ended up with lower-grade, poorly mounted panels and no easy way to force a fix because of the contract fine print.
Cain found solar at a tense moment — COVID had everyone uncertain, and his family needed a carefully timed decision. After meeting lots of pushy companies in the past, he connected with Preston, who guided the process from first contact through installation, offering multiple options and moving at their pace until a solution fit their situation. When the project hit delays, the team kept him updated throughout, which mattered more than the slightly longer timeline that COVID forced on everyone. He came away impressed with the installers and the ongoing customer service and communication. The detail that stuck with him: steady, transparent communication and a rep who actually made the system work for their family.
Clinton Kellogg planned a south- and west-facing array for his San Diego roof but discovered five panels had been installed on the east side instead. He photographed the work and held the paperwork showing the original layout, and also found other panels oriented differently than the plan. He reached out to Mitch, the salesperson, and to Bernie, the EXL Solar lead; Bernie said he would speak with Foreman Brian to sort it out. After a couple of follow-up calls, a week and a half passed without any return phone calls. Now he’s stuck with panels on the wrong side of the house, extra roof penetrations that worry him, and he’s refusing to release payment until the company fixes the layout and addresses the installation errors.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 52
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating: B-
Mixed BBB standing. Some unresolved complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Jim Bob hired the company for a rooftop solar job expecting a particular set of panels, but discovered they’d installed a cheaper model instead. He confronted the crew and pulled the written agreement as proof, but the installer refused to correct the swap. A lawyer reviewed the paperwork and concluded the contract’s wording left him with little legal recourse. On top of the equipment discrepancy, he found the panels weren’t fastened to the roof properly. He ended up with lower-grade, poorly mounted panels and no easy way to force a fix because of the contract fine print.
Barbara celebrated taking a big step this morning toward being up and running with Ignite Solar. She found the team personable and professional as they helped her navigate a few hurdles and showed extreme patience with her endless questions. Austin Alvis fielded every single question—many more than once—answering patiently and with real consideration, which smoothed the process and made it easy to work with the company. The detail that will stick with her is Austin’s steady responsiveness; because of that, she feels certain he and Ignite will be an asset as the project moves toward full operation.
Dana Henson Kotula found the company easy to work with and highlighted the salesperson Matt as a standout — helpful and responsive from the start. She appreciated that the roof tear-off crew and the team that set the solar panels completed their parts professionally. The project stumbled, however, with the crew hired to reroof: they stretched the job over several days, left tasks unfinished until prompted to return, and habitually arrived late — rarely before about 2 p.m., and one day not until roughly 5 p.m. The contrast between reliably efficient sales and installation teams and the slow, inattentive reroofers is the detail that will stick with her.