Infinite Energy Home Services reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Infinite Energy Home Services breaks your solar system and then goes silent. One homeowner hired them to remove and reinstall panels during a reroof, paid over $30,000, and ended up with non-functional solar due to damaged wiring, the wrong water cooler removed, trash left in the yard, and a toddler picking up roofing nails in the driveway. The company went radio silent for two months rather than fix it. In another case, faulty permit paperwork sat incomplete for months, costing the homeowner $600 to $800 in lost solar production while staff blamed the utility for delays. We found 15 reviews describing unresponsive service after installation, unresolved equipment failures, and customers hiring other contractors to finish the job. A mini-split installed three years ago never worked from day one, and phone calls now go unanswered. One electrician charged over $1,000 for wiring that was never actually completed, leaving the customer with zero working lights. While 23 reviews praised transparent sales consultations and clear pricing, post-sale support collapses the moment a problem surfaces. The company also racked up serious safety violations: crews skipped fall protection entirely, attempted to install shingles over flagged dry rot twice, and botched a roof repair so badly it cracked a freshly sheetrocked ceiling.
If you're considering Infinite Energy, know that friendly sales reps and detailed estimates mean nothing once the ink dries. We found a clear pattern of abandoned customers, botched installations, and unresponsive follow-up. Look elsewhere.
Reviews That Shaped Our Verdict
Manuel S. had a mini split installed nearly three years ago on a house in Woodland, and the unit never worked from the moment installers left. He ended up with tenants relying on portable air conditioners while the system sat nonfunctional. Over the past years he has tried to get the company to respond, but phone calls are going unanswered, leaving him frustrated and upset. After almost three years of no repair and no communication, he wants his money back.
Yoseff hired Infinite Energy to remove and reinstall his solar array, reroof the house while switching from cement tile to shingles, and take down old water-cooler mounts — he paid more than other quotes because they promised to finish before the rainy season and he needed the leak fixed fast. What followed felt less like a scheduled job and more like a string of avoidable mistakes and safety lapses. He discovered the solar system dead after the crew left: a ground fault suggests the wiring was damaged during the work. Even more alarming, the solar crew lead was unfamiliar with the NABCEP Certified Installer credential and admitted he didn’t know how to troubleshoot a ground fault — a glaring problem, especially since Yoseff works in solar O&M and was trying to get the system back online. The crew removed the wrong water cooler, leaving no cooling on the upstairs level, and left the mounts they were supposed to remove still attached and looking ugly. They pressured him into removing his gutters, damaged gutters in the process, and left the damaged gutters, the removed cooler, and job trash in the front yard; they even borrowed his leaf blower and blew lighter debris down the sl
Josh invested just over $30,000 in a 9.6 kW residential solar system that went up in November 2021, expecting it to be generating power quickly. Instead he ran into a chain of small but costly mistakes that left the system sitting idle for months. During the county inspection the inspector discovered wiring from the panels touching the roof — something he said the crew should have caught. The installer returned the next day and fixed the wires, but that correction pushed the approval process back roughly a month. After the repair, progress stalled. For weeks Josh heard that PG&E and Infinite were each waiting on the other to process paperwork. Infinite’s representative Rich blamed PG&E for dragging their feet during a busy season. When Josh finally contacted PG&E himself, he learned the real snag: the application had been rejected as incomplete because a date was missing on a signature. PG&E told him only the installer can generate and submit the corrected application, so he couldn’t just fix and resubmit it personally. That paperwork error — an omission that should have been caught before submission — cost him production time. He estimates about $600–$800 in lost generation,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 45
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 8 years
BBB Rating: C
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
In May 2020 Lea S. hired the company to complete a home lighting project—she had already bought three ceiling fans with their supports and six recessed lights and laid out the whole installation plan. She watched an electrician work at her house for about eight hours; at the end of the day he claimed to have wired three switches but none of the fans or lights were installed or functioning. The company charged her $1,157, refunded only $150, and left her with nothing to show for roughly $1,000 paid. When a family friend who is an electrician came to finish the job, he discovered the switches weren’t wired — only a single short wire protruding from the attic where nothing could be connected. The owner defended keeping most of the payment by pointing to the electrician’s time on site, which she found unacceptable; she suspected the positive reviews online might be from friends. She called the experience dishonest and fraudulent, and walked away with a $1,157 bill, a $150 refund, and zero installed lights or fans.
Stomp discovered Infinite Energy breathed new life into an older house that had been dragging along with high bills and tired surfaces. They replaced the roof with a reflective system and added attic insulation, changes that made a dramatic difference to the home’s performance, then topped the work off with solar panels. The package turned into an almost no‑cost revitalization because the company arranged affordable financing that redirected money into the house instead of into the utility’s pockets. Technicians treated the home carefully and did exceptional work throughout the project. The detail that stuck with them was the financing—this felt like putting value back into the property, not just paying another bill.
Kevin pursued a warranty claim after work done by Infinite Energy Home Services (and the related Garner Roofing business), only to be met with promises of escalation and then silence. He rang the company two days before posting; a receptionist said she would pass the issue to management and get back to him, but no one followed up even though they have his number. He discovered that owner Rich Walton once ran Garner Roofing, which appears to have shut down, and that Walton refused to speak with him for months about what he considers subpar work. A former manager who left the company told him privately that he had departed because the firm didn’t meet his ethical standards. Kevin ended up with an unresolved warranty claim and no meaningful response from management — a clear red flag for anyone counting on the company to stand behind its work over time.