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Infinity Energy reviews
• updated MAR 3, 2026Loading map...
The Verdict
Infinity Energy will leave your solar project in limbo for months on end. One customer signed in July 2021 for an installation promised in six weeks, paid in full, and still had no working system eighteen months later after three no-show installation dates and a surprise 40% price hike. We found 212 complaints about project management, with patterns of zero progress updates, unreachable decision-makers, and projects stalled for a year or more after installation because the company couldn't complete inspections or utility paperwork. In 205 reviews about follow-up support, the story repeats: install crews do show up and finish the physical work, but then systems sit dark for months while you chase customer service through 30-minute hold times, and operations staff refuse to take your calls. The install team gets high marks when they actually arrive (115 positive workmanship mentions), but it's a moot point if you're paying a loan on panels that aren't generating power. We spotted several threads where customers filed complaints with state licensing boards or threatened small claims court just to force the company to finish what they sold. At least one reviewer joked that pretending the solar payment is a car note makes it easier to stomach, which works great until the car never leaves the lot.
If you're weighing Infinity Energy, assume you'll become your own project manager and budget an extra year of utility bills while the system sits offline. The install work itself isn't the problem. The collapse happens after the panels go up, when approvals and activations drift into a void and no one returns your calls.
3 Stories That Stood Out
Ethan P. ordered two Tesla Powerwalls from Infinity Energy in August 2020, expecting a 45–60 day turnaround for a home battery installation through the Rocklin-area company. He waited patiently through repeated explanations about COVID, chip shortages and Tesla diverting inventory, but over the following two years he discovered via SGIP public reports that Infinity had been installing systems for customers who signed up long after him. After filing a complaint with the BBB, Infinity finally installed his two Powerwalls in January — explaining they had placed him on a Pleasanton warehouse waitlist that received fewer units and had to send a Rocklin crew to complete his job. That detail — being passed to a different warehouse waitlist despite being told installations were first-come, first-served — became the clearest sign to him that the company wasn’t being straight. Installers promised the remaining steps (grounding rods, permit inspection, PG&E Permission to Operate and SGIP rebate submission) would wrap up in a month or two, but eight months later none of those items had been completed. Infinity pointed to changing fire-department code requirements, yet Ethan also encountered
Jim had a solar system installed on his home a year ago and has endured a string of failures ever since. A year after installation the array still isn’t generating power and he remains un‑cleared to operate, so his utility bill hasn’t changed while he continues to pay for equipment that never delivered as promised. Repeated installation errors and sloppy work allegedly created so many problems that they upset LADWP, and attempts to get answers have stalled — emails and phone calls go unanswered. He calls the company negligent and incompetent; the lasting image is panels on the roof producing nothing while the homeowner keeps footing the bill.
Elbert spent nearly two years trying to get the solar system the company had sold him actually connected and producing power. After repeated delays and broken promises, he escalated the matter to the CSLB and had his attorney send letters; the company ultimately went out of business and the system never got hooked up. He ended up with an unpaid, inactive installation and a legal file instead of electricity. He's urging other buyers to file CSLB complaints quickly so those complaints add to the record—if a judge rules for customers, the judgment is more likely to carry over to any new licenses tied to that business.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 31
Buyer Beware
Unauthorized Activities
5 reports
Misleading Claims
12 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
N K. added a second solar system to their home this year, the first having been installed in 2009. They faced a slow approval process with the city and SDG&E, but relied on Sales Rep Kirk Jameson and the Infinity Energy crew to keep the project moving. Kirk stayed available through every hiccup, and company support staff together with the installation team responded quickly to requests and changes. The installation ultimately wrapped up to their satisfaction, and what lingered most was the steady availability and responsiveness of Kirk and the team during a lengthy permitting process.
Elbert spent nearly two years trying to get the solar system the company had sold him actually connected and producing power. After repeated delays and broken promises, he escalated the matter to the CSLB and had his attorney send letters; the company ultimately went out of business and the system never got hooked up. He ended up with an unpaid, inactive installation and a legal file instead of electricity. He's urging other buyers to file CSLB complaints quickly so those complaints add to the record—if a judge rules for customers, the judgment is more likely to carry over to any new licenses tied to that business.
Tanja E discovered that, after almost two years, the solar system Infinity Energy had sold her never got hooked up or finished. She battled nearly two years to get what the company’s agent promised and ended up with nothing installed — and rising interest rates have put her off solar altogether for now. She filed a complaint with the ***** and hired an attorney to send demand letters and to respond to the company’s threatening notices about placing a lien on her home. Along the way she learned Infinity Energy appears to be going out of business and abandoning customers through bankruptcy. She doesn’t expect a BBB complaint to help, has urged others to join the complaint with *****, and notes that the prosecutor assigned to their case is now involved. She warns would‑be customers to read the many angry Yelp and other reviews first — the image that stuck with her was months of legal paperwork and lien threats instead of a working system on the roof.
Alla L. worked with Trevor to install solar on her home three years ago, and the whole process moved quickly and without fuss. She found Trevor to be the standout — his handling of the project made the installation smooth and fast. That confidence rubbed off: several of her friends also chose the same company. The detail that stuck with her was how effortless the experience felt because of Trevor’s involvement.
Jose R. installed a solar roof on his home and discovered the system failed repeatedly, leaving him with San Diego Gas & Electric bills in the thousands after months of production loss went unnoticed. The problems began in the first year and kept recurring multiple times each year; after a few years the pattern persisted with no clear long-term fix. He has contacted the customer service team and is currently waiting for a resolution. His strongest frustration: the system provided no indication when it stopped working, so the failures dragged on for months and produced shockingly large utility charges.
Erika N. signed a contract with Infinity Energy more than two years ago for a residential solar installation and is still waiting for the system to be switched on. What started as an installation turned into a string of errors and awful communication: installers apparently created a leak directly under the panel area, and instead of addressing it, the company insisted she hire a certified inspector to prove the problem. She paid out of pocket for that inspection; the report concluded the leaks were caused by the solar installation. After that, she phoned and emailed repeatedly — including messages to Derrick Johnson (Assistant Service Manager), Wesley Armstrong (Director of Customer Service), and accounts staff Jennifer Stewardson and Nicole Garcia — and received no meaningful response. Now facing an unrepaired roof, a system that’s never been activated, and mounting frustration, she’s preparing to seek legal counsel. The detail that stands out most for prospective buyers: she paid for independent proof that the installation caused the damage and was met with silence, leaving her with a damaged roof and no resolution after two years.
Ehab has worked with the company for three years and discovered that the thing that truly set them apart wasn’t the price but what happened after installation. He found their pricing excellent and on par with other providers, but the difference surfaced in their post‑sale care: follow‑ups, service calls and ongoing support were consistently handled well. The most memorable detail was their focus on training — the company teaches their electrical advisor ethical practice, which gave him confidence in their recommendations and repairs. His takeaway: when choosing a solar installer, prioritize after‑sales service — in this case the emphasis on ethical advising made all the difference.
Brandon B. had solar panels placed on his roof a year ago, yet they still haven't been switched on. He discovered the initial field survey contained multiple errors and the city flagged those problems, and since installation he's been given a year of runaround. Karla Lamond, his project manager, rarely returned calls or texts. The company then expected him to cover about $10,000 out of pocket to fix mistakes made during installation. He ended up frustrated, calling the operation shady and noting talk of bankruptcy, and even considered legal action. The image that sticks is simple and stark: a year with panels physically on the roof but no power, while the installer asks the homeowner to pay for their own installation errors.
Dylan K. hired the company for a very small residential solar job, and more than a year later the system still hasn’t been completed. He found the project stalled with virtually no customer support and no one accepting responsibility when things went off track. The contract language felt vague and misleading, making it difficult to hold the installer to a timeline. He warned others to avoid the company unless they get clear, enforceable completion dates and accountability written into the contract before signing.
Long-term Satisfaction
Long-term satisfaction for Infinity Energy drops to 1.4 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.