Infinity Solar USA reviews

Jim’s solar setup had already been humming along for more than two years when the payoff became clear: his electric bill had nearly disappeared. Infinity handled the whole arc of the project on his home, from the first sales conversations through service, installation, and even help with inspections, and the people he dealt with stayed helpful the entire way. The system works with his utility’s net metering program, so the credits he builds up over the year cover almost everything, leaving only two winter months with a bill. He had to pass on battery storage at installation because of budget limits, but the panels still delivered the kind of steady savings that make the decision feel worthwhile.

Diane Bush has had an Infinity Solar USA system on her home for over two years and found it consistently lowered the power bills she expected. When the company discovered a couple of issues, they contacted her first and carried out the repairs. Recently she needed the system monitor reconnected; the technician stayed in touch by phone and email and worked through the problem until the connection was restored. The thing that sticks with her is the follow-through — proactive contact about problems and steady communication during the monitor reconnection.

Mohsin Ali went into the deal wanting to do right by the planet but ended up with a $60,000 solar system that he believes should have cost no more than $30,000 — and it hasn’t produced anywhere near the promised output. He discovered the unit after purchase had been sold to him by a salesperson named Michael, who remained on staff even after the sales pitch turned out to be false. Once the contract closed, the company largely stopped answering his calls and provided no upkeep; panels have been underperforming for more than a year. When he pushed for a performance report, it took about 10 months to get an actual answer, and customer service remained slow and unhelpful throughout. Frustrated and out a large sum, he wants future buyers to know the two details that mattered most to him: the hefty, unexpected price tag and the ten-month wait just to receive a basic report on a system that isn’t delivering.

Ron had his solar panels installed by a crew that handled the job with a polished, first-class touch. More than a year later, the system was still performing exactly as it had been described, giving him the steady results he expected from day one. What stood out most was that the promised performance held up over time, not just on installation day.

Otto Ehlers Jr had solar panels put on his home a little over a year ago, and they’re still working great. Recently he ran into a connectivity issue between the AP Systems ECU unit and his cellphone app. He reached out to Infinity Solar USA’s office and received clear, step‑by‑step instructions that corrected the problem and got the app talking to the system again. What stood out was the follow-up — not just the initial install, but responsive, practical support afterward that left him reassured he could get help if anything else crops up.

Pat had a rooftop solar system installed last August and watched the project stall: wiring and installation problems kept the array from going live until the end of November. This past summer one panel stopped producing and, with no notification from the company, they only noticed it weeks later. They then spent more than two months trying to get Infinity Solar to replace the damaged panel. When technicians finally returned, they not only failed to fix the original panel but took another panel offline in the process — and still billed them over $400 for the visit. Across the roughly 15 months the panels have sat on the roof, the system has been functioning for less than half that time. The detail that sticks: a repair visit ended with a second panel damaged and a charge on the bill.

A. Nadine Collett had her solar panels in place for about 2½ years before an unexpected twist made the savings more obvious. During the first winter after the install, she was still heating with gas, but when her furnace died on one of the hottest days of summer, she switched to an electric furnace and heat pump instead. After comparing a full year of gas-and-electric costs against the year with the electric setup, she found she came out $300 ahead. The striking part was that even after replacing the furnace, the electric route still beat the old gas bill.

Enola was heading into a second winter with her solar setup on the house, and the real payoff showed up once the long summer days had filled the banked energy account. By the time the colder season rolled back around, she could see the savings building from that stored power, turning the system into more than just an upgrade on paper. What stood out was how the summer production kept working for her months later, when winter bills usually start to bite.

JAH started his solar project during the COVID pandemic when a salesperson knocked on his door and introduced the idea of cutting his PGE bill with rooftop panels. Excited, he agreed to move forward — and then endured more than three years of delays while Infinity Solar repeatedly stalled the installation, left work unfinished at one point, and stopped answering his calls. During that stretch he kept paying a loan meant to offset his electric costs while still shouldering nearly the full PGE bill because the system wasn’t operating. Frustration mounted until he filed a complaint with the Oregon Department of Justice to get any response. He accepts that the original salesperson overpromised, but what hurt most was being ignored after payment. At the end of the ordeal a small team — Eli, River, and Brandon — stepped in, replaced faulty components, worked weekends, listened to his concerns, and finally got the system up and running. He credits those three for resolving the technical mess and wishes the rest of the company had matched their professionalism; what will stick with him is the weekend crew who fixed everything after years of silence.