Infinity Solar USA reviews

Diane Bush has had an Infinity Solar USA system on her home for over two years and found it consistently lowered the power bills she expected. When the company discovered a couple of issues, they contacted her first and carried out the repairs. Recently she needed the system monitor reconnected; the technician stayed in touch by phone and email and worked through the problem until the connection was restored. The thing that sticks with her is the follow-through — proactive contact about problems and steady communication during the monitor reconnection.

After living with his rooftop solar for 13 months, Stuart J discovered the most tangible change: Pacific Power now only charges the $12.14 monthly hookup fee, compared with roughly $200 a month before the panels went up. He bought the system outright to capture the 30% federal tax credit, and the financial outcome has been clear and steady. He also added a Sense monitoring unit so he can track which appliances draw power, how much they use, and exactly when they cycle on and off — a detail he calls nerdy but endlessly interesting and useful for managing consumption. The installation itself wasn’t straightforward; the roof’s many gables and valleys made the job more complicated, and a couple of hiccups cropped up. Each problem, however, got resolved quickly and without pushback. He hands out Infinity business cards from his sales rep whenever neighbors ask, and people frequently stop him to see the system and the results. He rated the overall experience five stars, and the lasting image he shares is a lower bill and a handful of curious neighbors asking for the installer’s card.

Mohsin Ali went into the deal wanting to do right by the planet but ended up with a $60,000 solar system that he believes should have cost no more than $30,000 — and it hasn’t produced anywhere near the promised output. He discovered the unit after purchase had been sold to him by a salesperson named Michael, who remained on staff even after the sales pitch turned out to be false. Once the contract closed, the company largely stopped answering his calls and provided no upkeep; panels have been underperforming for more than a year. When he pushed for a performance report, it took about 10 months to get an actual answer, and customer service remained slow and unhelpful throughout. Frustrated and out a large sum, he wants future buyers to know the two details that mattered most to him: the hefty, unexpected price tag and the ten-month wait just to receive a basic report on a system that isn’t delivering.

Otto Ehlers Jr had solar panels put on his home a little over a year ago, and they’re still working great. Recently he ran into a connectivity issue between the AP Systems ECU unit and his cellphone app. He reached out to Infinity Solar USA’s office and received clear, step‑by‑step instructions that corrected the problem and got the app talking to the system again. What stood out was the follow-up — not just the initial install, but responsive, practical support afterward that left him reassured he could get help if anything else crops up.

Monica Abeyta had Infinity Solar panels on her roof for two years when an unfortunate mishap involving her grandkids, a bat and a rock shattered one panel. She contacted the company’s service department, which moved quickly and guided her through the repair process, keeping communication clear at every step. The standout detail: when a weird, accidental break happened, the firm arranged prompt service and steady updates so the repair didn’t become a drawn-out ordeal.

Pat had a rooftop solar system installed last August and watched the project stall: wiring and installation problems kept the array from going live until the end of November. This past summer one panel stopped producing and, with no notification from the company, they only noticed it weeks later. They then spent more than two months trying to get Infinity Solar to replace the damaged panel. When technicians finally returned, they not only failed to fix the original panel but took another panel offline in the process — and still billed them over $400 for the visit. Across the roughly 15 months the panels have sat on the roof, the system has been functioning for less than half that time. The detail that sticks: a repair visit ended with a second panel damaged and a charge on the bill.

Kathleen had Infinity Solar install rooftop panels on her home and initially ran into communication that didn't meet her standards. She gave direct feedback, saw the company respond, and noticed communication improved. Now, more than a year after the install, she has been using the system regularly and is very satisfied — the memorable part of her experience is that the team listened and fixed the one issue that mattered to her.

Donn spent more than a year feeling like he'd been duped by his solar-panel purchase, and getting help felt like pulling teeth. Finally Jaymie and Riz stepped in. Riz kept communication steady and first brought about half of the panels back online. When two inverter banks later stopped producing, the pair had those banks restored in just a few days. What stuck with him was the clear communication from Riz and the fast turnaround that fixed the remaining problems after a long period of frustration.

JAH started his solar project during the COVID pandemic when a salesperson knocked on his door and introduced the idea of cutting his PGE bill with rooftop panels. Excited, he agreed to move forward — and then endured more than three years of delays while Infinity Solar repeatedly stalled the installation, left work unfinished at one point, and stopped answering his calls. During that stretch he kept paying a loan meant to offset his electric costs while still shouldering nearly the full PGE bill because the system wasn’t operating. Frustration mounted until he filed a complaint with the Oregon Department of Justice to get any response. He accepts that the original salesperson overpromised, but what hurt most was being ignored after payment. At the end of the ordeal a small team — Eli, River, and Brandon — stepped in, replaced faulty components, worked weekends, listened to his concerns, and finally got the system up and running. He credits those three for resolving the technical mess and wishes the rest of the company had matched their professionalism; what will stick with him is the weekend crew who fixed everything after years of silence.