Innovative Solar Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Innovative Solar Power's technicians are capable, but the company struggles to follow through. We found a troubling gap between what happens in the field and how the office handles the rest. In one review, a couple paid a 10% deposit to move their electrical panel and install a car charger. The utility showed up on schedule, but Innovative missed the appointment entirely. The customer spent weeks leaving voicemails that were never returned and is now fighting to recover $1,000. That story isn't isolated. Post-sale support scores the lowest of any category we tracked, with 10 complaints about missed appointments or radio silence after payment. The workmanship itself fares better. 28 reviews mention solid electrical work, and several customers praised technician Alejandro for clear explanations and tidy job sites. But even satisfied customers hit snags. In one case, a crew drilled into a bathroom drain pipe, then sent a plumber who tried to bill the homeowner for the fix. The drywall repair that followed was described as an afterthought, done by someone who admitted he wasn't a drywall guy. If you hire this company, assume you'll need to manage the project closely and keep written records of every promise.
If you're comfortable acting as your own project manager and can document every agreement in writing, Innovative's field crews may get the job done. But if you expect the company to coordinate schedules, return calls, or clean up mistakes without prompting, look elsewhere.
Reviews That Shaped Our Verdict
Lando Nelson hired Innovative Solar with his wife to move and upgrade the rooftop panels and install an EV charger at their home. He appreciated that Alejandro arrived on time for the estimate and explained the work clearly, so they signed on and paid a 10% deposit to pull permits and coordinate with SDG&E. The crew then mixed up the follow-up schedule: SDG&E arrived the next morning to move the cable and expected the new electrical box to already be in place. After several calls he finally reached Sophia, who promised they would try to install the box later — a plan that would push SDG&E’s return out another two months. The installers never showed that day and then stopped answering his calls; weeks of voicemail went unanswered. Now he’s left trying to recover $1,000 and frustrated by the lack of communication and a stalled project.
John C. moved into a new house about a year ago and discovered the electrical setup was completely jerry-rigged. Worried he might be taken advantage of because he had little knowledge of power, he called Innovative Solar Power Inc to inspect the system. Their technician Mike arrived, conducted a thorough investigation, and identified every problem. Mike then organized the issues into a clear priority list—from the most critical safety hazards down to minor fixes—giving John a practical roadmap. Over the past year he and Innovative Solar Power have worked steadily through that list; pricing stayed fair, crews kept the site clean, and installers showed up on time and worked safely. What stuck with him most was the prioritized plan Mike left behind: it made an overwhelming, unsafe situation manageable by letting them fix the dangerous items first and address the rest over time.
James hired Innovative Solar Power to move outlets in his home office, and during the job an electrician accidentally drilled into a bathroom drainage pipe on the other side of the wall. A plumber came out to fix the leak, but he initially tried to bill James until he insisted the company was responsible; only after James pushed did the plumber and the company speak and the repair get handled. A week later an employee returned to restore power and patch the drywall but arrived without any briefing and didn’t know why he was there. He restored the outlet but left a rough drywall repair because he wasn’t set up to do a finished patch, so James now faces spackling, texturing, and painting the wall himself and is likely to hire another electrician to re-check the work. The experience left him frustrated: a breakdown in communication between administration and contractors turned a simple outlet move into extra bills, extra time, and lost trust, and he won’t be using them for next year’s projects.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 72
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
John C. moved into a new house about a year ago and discovered the electrical setup was completely jerry-rigged. Worried he might be taken advantage of because he had little knowledge of power, he called Innovative Solar Power Inc to inspect the system. Their technician Mike arrived, conducted a thorough investigation, and identified every problem. Mike then organized the issues into a clear priority list—from the most critical safety hazards down to minor fixes—giving John a practical roadmap. Over the past year he and Innovative Solar Power have worked steadily through that list; pricing stayed fair, crews kept the site clean, and installers showed up on time and worked safely. What stuck with him most was the prioritized plan Mike left behind: it made an overwhelming, unsafe situation manageable by letting them fix the dangerous items first and address the rest over time.
Tim N. hired Innovative Solar to move and upgrade his electrical panel and install an EV charger, and Alejandro showed up for the estimate on time and explained the plan clearly. The company collected a 10% deposit to pull permits and coordinate with SDG&E, but scheduling unraveled almost immediately: the crew had the wrong date and didn’t arrive when expected. The next morning SDG&E turned up to move a cable and told him the new service box should already have been installed. After repeated calls he finally reached Sophia, who said the company would try to install the box later — which would force another SDG&E visit and a two‑month wait. They never came that day, then stopped answering calls and texts for weeks. Tim is left chasing the $1,000 deposit while SDG&E has already done its part and the project sits unfinished.
Lando Nelson hired Innovative Solar with his wife to move and upgrade the rooftop panels and install an EV charger at their home. He appreciated that Alejandro arrived on time for the estimate and explained the work clearly, so they signed on and paid a 10% deposit to pull permits and coordinate with SDG&E. The crew then mixed up the follow-up schedule: SDG&E arrived the next morning to move the cable and expected the new electrical box to already be in place. After several calls he finally reached Sophia, who promised they would try to install the box later — a plan that would push SDG&E’s return out another two months. The installers never showed that day and then stopped answering his calls; weeks of voicemail went unanswered. Now he’s left trying to recover $1,000 and frustrated by the lack of communication and a stalled project.