Intelligent Green Solutions reviews

Mike Farrell had IGS install his first solar system many years ago, then called them back when he wanted to add heat pumps. Once the heat pumps ran long enough to reveal the extra electricity use, he expanded the solar array to match. The upgraded system and the heat pumps now run smoothly, and his electric bill has dropped to just the basic service charge. Beyond the savings, he appreciated how the team walked him through the options, kept him informed during the process, and left the site neat — the installation crew worked clean. The detail that sticks with him: the combined upgrades essentially eliminated the monthly electric bill, leaving only the utility’s base charge.

Spencer followed his brother’s lead a few years ago and had IGS install solar panels on his home, which runs on electric heat. He worked directly with Alex, Kim, and Adam, and the whole process moved quickly and smoothly. The standout result has been a big drop in heating bills — he’s saved substantial money on heating since the system went live. He credits the fast, hands-on approach of those three team members for making the switch painless, and the lasting reduction in energy costs is the detail that sticks with him.

Wendi bought a system through IGS that was installed in February 2022, relying on the number of panels the company recommended. After months of not reaching energy independence, her husband added more panels earlier this year and the array finally began producing the expected surplus—until production suddenly dropped to zero. Initially she assumed a software glitch, but IGS engineers diagnosed a failed inverter. Three weeks have passed without a replacement, meaning three weeks of bright weather where the panels produced nothing. The last update she received said IGS was waiting on a part from SolarEdge—an update she heard almost two weeks ago—then follow-up messages went unanswered. She asked whether IGS would reimburse the extra electricity billed by NYSEG during the outage but already expects they will not. The standout frustration: a working system undone by a single unavailable part and slow vendor response, and the company lacks Better Business Bureau accreditation.

Dean discovered his electric rate had nearly doubled since moving to central New York in 2017—about $0.14/kWh then versus roughly $0.25/kWh by August 2025—and with federal tax credits expiring at year’s end he decided to move a planned solar project to the top of the list. He’d had a system at his previous Maryland house, but this time the whole process moved fast: he met with Frank in mid‑August, the crew installed the array the first week of October, and the system started producing on November 3—about three months from alarm to live power. What set the job apart was IGS’s communication. Frank walked the roof for more than an hour, took detailed photos, notes, and videos so Dean could picture exactly how the system would look and operate, and the engineers quickly translated that into a final design. Merci called a few times each week to outline progress and next steps, Dean received daily updates during the install, and the only quiet stretch came while waiting for inspection—a normal hold-up, not a sign they’d been forgotten. He ended up with a working system and, more importantly, never had to chase a contractor for answers; the steady, proactive updates made the three‑day

Laura B chose IGS to install a rooftop solar system, and the whole job unfolded smoothly with clear communication. She ended up with a system that's been running well for months and later added heat pumps as an extension — an upgrade that proved to be a smart fit for her home. When the system briefly lost its connection to the monitoring app and she couldn’t see production, IGS came out quickly and restored the link. The combination of reliable performance, a successful heat-pump add-on, and rapid on-site support is what made the experience stand out.

Dick felt reassured when Alex, the salesperson, and Kim, the company contact, proposed a system of panels on a large barn and heat pumps to serve his multi‑unit house. After a year of monitoring, he found the installation produced about 30% less energy than the company’s projections and achieved only roughly half the consumption reduction they had promised. When he asked the installer to add panels at their cost to make up the shortfall, the firm stonewalled and denied making those promises despite the data sheet he has from them. That winter runoff from the roof soaked one heat pump and iced it over; the crew suggested putting a roof over the unit even though the company had chosen its location. He walked away with an underperforming system, a damaged heat pump in the spot they selected, and a company that refused to take responsibility.

Bea Barrett hired IGS to put solar panels and a heat pump system on her home and discovered the whole process ran smoothly. From the initial sales visit through the installation crew and the post-install follow-up, every person involved proved helpful and accommodating. She ended up very pleased with each phase of the project — clear communication and attentive staff made the work straightforward. The detail that stuck with her was how coordinated the team was at every handoff, so nothing felt dropped once the work began.

Ramzi Harb turned to Intelligent Green Solutions for a residential solar PV system and found a top-tier installation experience. He worked with a team that proved professional, efficient, and knowledgeable, keeping the project smooth from first contact through system activation. The array has been performing exceptionally well and is delivering the energy savings the company projected. The detail that stuck with him: the real-world savings matched the estimates, a clear sign the installation and system performance lived up to the promise.

Dick was initially won over by Alex the salesman and Kim the contact; they pitched a system of rooftop panels on a large barn plus heat pumps that would cover all the energy demand for his multi-unit house and outbuildings. After a year of monitoring, the setup underperformed: actual generation ran about 30% below the projections and the consumption figures missed the mark by roughly 50%. He asked IGS to remedy the shortfall by adding panels at their cost, but the company stonewalled and denied having made the promises — even though he had the company’s own data sheet. That winter, water from the roof ran onto one heat pump until it iced over; IGS offered to add a roof afterward despite having placed the unit where it would be exposed. He ended up with an underperforming system, an ice-encased heat pump, and a company unwilling to take responsibility — a sharp reminder to insist on clear, written production and placement guarantees before signing.