ION Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ION Solar's installation quality is solid, but post-sale support falls apart when problems emerge. We analyzed reviews showing 1,361 complaints about value versus 873 positive mentions, the worst ratio of any metric we tracked. In one case, a homeowner discovered dead birds nesting under incorrectly installed panel guards and spent $2,000 cleaning the biohazard after ION refused responsibility. Another customer waited 60+ days for ION to reinstall panels they broke during a roof replacement, despite the original sales rep promising safe handling. Reviews show 1,315 complaints about follow-up support. When systems underperform or installations need fixes, customers report being told "that's not our problem" or getting apologies without action. The installation crews themselves earn praise (4,417 positive comments on project management, clean worksites, punctual arrivals), but that competence evaporates once you need warranty service or troubleshooting. If you're betting your roof and a 20-year loan on flawless execution, this isn't the installer to trust.
If you need a company that'll stand behind their work when something goes wrong, keep looking. ION installs well but disappears when you need them most.
Reviews That Shaped Our Verdict
Bob B. signed on with ION after a smooth door‑to‑door pitch a couple of years ago, enticed by a promise that his utility bill would drop from roughly $200–$300 a month to no more than $8. He discovered the early years matched the sales pitch, but then winter months began to reveal flaws: the crew hadn’t placed panels to get southern exposure all day, so his array falls into a neighbor’s shadow by about 3 PM in winter and output drops off early. He ended up connected to ENPHASE and gets monthly production emails, but the monitoring and post‑sales support felt thin. The sales team had touted the panels as US‑made and “military grade,” yet he’s now seeing a utility bill over $12 and isn’t sure if that’s a new trend. The detail that really stuck with him was an omission during the sale — installing solar bumped his roof wind and hail deductible with AAA from $500 to $2,500, a change he only learned afterward. His takeaway: get multiple local estimates and confirm insurance impacts before signing.
Bianca discovered a years-long problem after having solar panels and perimeter fencing installed on her ranch-style home: poor installation left gaps that turned her roof into a pigeon nesting ground. For the last three years she spent more time cleaning bird droppings from the backyard and, a few weeks ago, heard such a buildup of birds that she called a pest exterminator; the photos they brought back showed dead birds and heavy contamination on the roof. The infestation created a biohazard risk that could trigger city fines, forced her to replace air filters regularly to keep feathers and dust out of the house, and left her paying more than $2,000 out of pocket to have the roof professionally cleaned and the carcasses removed. When she complained, an Ion representative dismissed the problem as her responsibility and the company refused to return until the roof was cleaned, which left her handling both the health risk and the expense from what she sees as the installation team’s mistakes. Bianca felt let down by the lack of professionalism throughout the process and by the installer’s refusal to correct obvious errors. Her sharp takeaway for future buyers: document the install — a
John Baldwin hired Ion Solar to put a rooftop system on his family home and quickly found the project turned into an ongoing ordeal. He discovered the crew had mis-measured and left an extra hole in the side of the house that took three weeks to repair, and they scattered hundreds of nails across the yard — a real hazard for his two small children and pets. Managers promised a thorough cleanup, but four years later the yard still hadn’t been properly cleared. The installation then failed inspection, which dragged out because Ion took a long time to return and correct the issue, and John even ended up making at least one loan payment before the system was ever activated. About eight months ago he began replacing the roof; that required a lift-and-replace of the panels that cost his insurer more than $7,000. The original salesman had assured him Ion would store and handle the panels during the work, but the company later denied that was their policy and insisted he store them in his garage. After months of pushing, Ion finally agreed to take responsibility — then damaged four panels during the process. More than 60 days have passed and the panels are still off the roof. He talked to
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 57
Buyer Beware
Unauthorized Activities
17 reports
Misleading Claims
73 reports
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: A-
Good BBB standing.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Damien T and his wife signed a solar installation agreement with ION Solar on March 12, 2022, after explicitly asking the sales rep whether ION would remove and reinstall their panels when they replaced their roof. He was assured that the lift-and-replace would be handled without issue, and they relied on that assurance when they decided to buy the system. Months later they discovered ION was charging more than $8,000 for that service, while the contract’s Lift and Replace section contains no clear cost, rate, or formula — language Damien finds vague and misleading. When he pushed the company’s legal team, ION declined to honor the earlier assurance and offered only a 30% discount on the fee. He acknowledges that the solar system has saved them money overall, but the other big disappointment centers on expected utility savings: multiple ION representatives had painted a picture of a near-zero monthly bill—“maybe $5–$10” a month—but the actual electric bill has settled around $100. What sticks with him is the gap between the verbal promise about lift-and-replace (and the expectation of almost no utility bill) and what the contract and invoices actually delivered — a surprise $8,000+
Likesh Kumar Prusty experienced a smooth, well-guided installation with ION Solar — their team walked him through the setup so the whole process felt effortless. He found the guidance during installation especially helpful and appreciated the attentive service from the crew. The system has been operating reliably for the past three years, and he remains grateful to the team for their support.
Mary signed with ION Solar about a year ago after a personable sales rep painted a picture of much lower bills. She discovered the reality didn’t match the pitch: after twelve months she only saw two months with noticeably reduced electricity costs, and otherwise her bills stayed high. When she pushed for answers, the company blamed lack of sunlight, the winter season and repeatedly urged her to “give it time.” Frustration grew into regret — she ended up regretting the decision to get panels at all and is now close to asking ION Solar to come remove them rather than keep paying for an installation that hasn’t delivered the promised savings.