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Jackson Electric reviews
• updated MAR 3, 2026Loading map...
The Verdict
Jackson Electric earns high marks for technical skill and fast response, but communication lapses give us pause. We found 23 reviews praising Charles and his crew for knowledgeable, efficient work on everything from EV charger installs to full rewires of 1930s homes with knob-and-tube wiring. One homeowner was stunned when Charles arrived at 6:30 am as promised to finish before they left for work. Another called three electricians and only Charles replied within 20 minutes, then showed up 30 minutes later with parts in hand. His pricing runs competitive and his crew cleans up meticulously. But three reviews describe missed appointments and radio silence after scheduling, with one customer reporting a hostile text from the owner after posting an honest review. If you need a skilled electrician who can rewire plaster walls or troubleshoot a main breaker fast, the technical ability is there. Just confirm your appointment twice and keep a backup plan ready.
If you value speed and skill over flawless scheduling, Jackson Electric delivers solid electrical work at fair prices. But if you can't afford a no-show on install day, the communication gaps are worth considering.
3 Stories That Stood Out
Margot lost power when her main breaker failed. After calling several companies that either didn’t respond or offered poor service, she turned to Jackson Electric because of their strong reviews. Charles recognized the urgency, arrived within a couple of hours despite being on another job, and worked with Ed to diagnose the problem. Rather than replacing the entire breaker box as she had feared, Charles tracked down and fitted a replacement main breaker — a fix that dramatically lowered the cost. They had her electricity back on quickly, worked professionally and kindly, and left her with a functioning main breaker and a much smaller bill than she expected.
Kyle S. reached out for a solar consultation and ran into poor communication from the start. He had a call scheduled that never happened and an in-person appointment that the company canceled, so he never got to see or assess the crew’s work. After posting an honest review, he received a hostile text from the owner; that message turned frustration into certainty, and he won’t do business with them. The takeaway: missed calls, last-minute cancellations and a confrontational owner response were the decisive reasons he walked away.
Sean Stephens hired Charles and his crew to replace the entire electrical system in his 1930s house, removing the old fuse box and knob-and-tube wiring. They redesigned and installed recessed and accent lighting with an eye for placement, hardwired the smoke alarms, and handled the notoriously difficult original plaster walls. For a job of that scale, he found the team thorough and timely; they communicated ahead of each phase so he always knew what was coming. Their pricing landed on the competitive side, and the standout detail was the combination of practical design help and careful work around the plaster — all coordinated with clear, advance communication before every step.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 78
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
When Lupe needed an electrician to prepare for a new electric water tank on her home, she turned to Jackson Electric. She found Charles, the owner, responsive and personable — he provided a thorough, competitively priced quote and patiently answered every question. Charles and Abe completed the job themselves, installing a dedicated 30A circuit and relocating the disconnect off the main panel so everything met code, and they left the wiring neat and the site clean. She walked away confident the plumber could hook up the new tank immediately because the electrical work was done right and to code.
Shawn booked Jackson Electric to install lighting in his living area and ended up with a fast, professional job that brightened the room. Charles got him on the schedule quickly and offered a reasonable price, and the crew wrapped up the work by lunchtime. The new lighting looks great — the same-day turnaround from scheduling to completion is what he remembers most.
Connor Zelinsky reached out and a crew was at his house within a few days. He watched them upgrade the electrical panel and overhaul outlets throughout the home; the team came across as friendly and professional and left the work looking solid. What stood out most was the speed of scheduling combined with a complete, tidy panel-and-outlet upgrade — he ended up with refreshed service quickly and without hassle.
Angel Lara needed electrical work done on short notice and reached out to Jackson Electric Inc. Charles stepped in and kept the whole process smooth and professional, while their tech Ed showed up and delivered solid, dependable workmanship. The fast turnaround paired with Ed’s quality handiwork convinced them to use Jackson Electric for future jobs — the speed and the crew’s workmanship are what stood out.
Jerry woke to a late-night outage that knocked power out to his tankless water heater and the whole garage. Early the next morning he rang Jackson Electric and connected with Charles, who tracked down the fault and restored power that same day. The quick turnaround and the fact that Charles handled it personally stuck with him — he’ll call Jackson Electric again and made a point of thanking Charles by name.
Margot lost power when her main breaker failed. After calling several companies that either didn’t respond or offered poor service, she turned to Jackson Electric because of their strong reviews. Charles recognized the urgency, arrived within a couple of hours despite being on another job, and worked with Ed to diagnose the problem. Rather than replacing the entire breaker box as she had feared, Charles tracked down and fitted a replacement main breaker — a fix that dramatically lowered the cost. They had her electricity back on quickly, worked professionally and kindly, and left her with a functioning main breaker and a much smaller bill than she expected.
Dean Waters called Charles and Jackson Electric when an electrical problem came up at his home. He found the crew deeply knowledgeable and watched them diagnose the issue quickly. They resolved the problem on the first visit, and he walked away impressed by their efficiency and practical expertise — the kind of prompt troubleshooting that finished the job without fuss.
David Dully hired Charles Jackson and his coworker Ed to replace the old circuit breaker panel in his home and to tackle a long-overdue rewiring of a pump. They installed the new panel and rewired the pump efficiently, handling both jobs without fuss. He walked away impressed and rated their workmanship an A+, particularly noting that they took care of the neglected pump wiring along with the panel swap.
Tolulope Alabi hired Jackson Electric to install a residential EV charging wall and gave the company a five-star rating after the job. She found Jackson professional and knowledgeable; he adjusted the installation plan to fit her budget and worked around her schedule. He showed up at 6:30 a.m. exactly as promised so the work would be finished before she left for work — a detail that surprised her and sealed her confidence. She now recommends him to others, and what she remembers most is that early, punctual start that kept the project from disrupting her day.
Long-term Satisfaction
Recent customers rate Jackson Electric 4.8 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.