JT Electric reviews
• last updated FEB 26, 2026Loading map...
The Verdict
JT Electric shows a troubling split between loyal repeat clients and customers left fighting over failed inspections and surprise charges. We found detailed accounts of no-shows on scheduled start dates, billing disputes over materials the homeowner supplied, and work that damaged cabinets badly enough that one technician was reportedly appalled by what another had left behind. One whole-house rewire resulted in a failed inspection, rooms left without power over weekends, and a standoff over $3,000 while the owner threatened court before fixing code violations. Communication breaks down when problems surface. The owner walked one homeowner through a tripped breaker over the phone on a Sunday evening instead of charging an emergency fee, which suggests he knows his trade. But reviews also describe unanswered calls, missed callbacks, and disputed emergency fees for return visits to address work that wasn't diagnosed correctly the first time. If you need a simple outlet run or a Sunday troubleshooting call, you may get fair pricing and quick turnaround. If you're planning a large project with multiple billing milestones and permit inspections, the pattern of disputes and no-shows is worth weighing carefully.
If your project is small and self-contained, JT Electric may deliver on time at a reasonable price. But if you're facing a complex job with inspections, progress payments, and multiple site visits, proceed with caution. The gap between glowing testimonials and bitter billing disputes suggests outcomes depend heavily on project scope and which technician shows up.
Reviews That Shaped Our Verdict
On a sweltering Sunday after 5 p.m. in Gilroy, Maria had the AC running and was watching TV when several rooms suddenly lost power. After trying the fuses herself, she searched for local 24-hour electricians and, frustrated by a few callers who wanted more than $400 for a visit, she rang JT — and Dirk answered. Instead of sending a truck, he asked a few pointed questions, had her send a photo, and calmly walked her through resetting a tripped breaker. He spotted the issue quickly, stayed patient while she worked through the steps, and didn’t try to turn the situation into a costly emergency call-out. She walked away relieved and confident: she now knows a local, knowledgeable, and trustworthy electrician to call for future problems or projects. The detail that stands out is how Dirk fixed the problem remotely — photo, guidance, and patience — on a hot Sunday evening, and earned an offer of BBQ in return.
Kevin K. called after losing power in his family room and to the freezer in his garage, then waited all day for a same-day visit that finally arrived around 4 p.m. He had already left, so his son let the technician in; the tech inspected things, later diagnosed a loose garage wire and blamed the family room outage on a failed surge protector, recommended buying two new surge protectors, and left after Kevin paid over the phone. When Kevin returned home the outage persisted — nothing worked whether plugged straight into the wall or into the new protectors. He called back and, after a callback the next day, was quoted an emergency fee, an additional service fee for the return visit, and $150 per hour to diagnose what the tech had apparently missed the first time. The frustrating detail that stuck with him was the billing: being asked to pay multiple fees and an hourly diagnostic charge for a problem the initial visit was meant to resolve. He warns others to try a different electrician rather than using JT Electric.
Shaun R. hired JT Electric to rewire an entire house and set a firm start date after discussing the scope with owner Dirk. He watched the agreed start date pass with no show or call, then accepted a promise that the crew would arrive the next day between 10 and 2 — only to be told later that afternoon they’d come by before 5. When work finally began, the crew started in the master bedroom and Rick, the contractor originally assigned, did a tidy job while keeping rooms energized so the family could stay in the house. The situation unraveled when Dirk removed Rick from the site and put a worker named Neno in his place. Rooms went without power over a weekend and the house experienced electrical shortages. Shaun received an invoice broken into weekly draws, but the charge covered more work than had actually been completed; he believes he was billed for two weeks’ worth of progress after only one week of work. Shaun had bought several items to lower costs — ceiling fans, an attic fan, incandescent bulbs, permits and other supplies — expecting those to be credited, yet they still appeared on the bill. Problems escalated when JT installed ducting for a microwave. Neno cut through sheet
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 72
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Roger Ulmer brings more than 30 years as an industrial and commercial mechanical engineer, working on hospitals, NASA facilities, malls, large buildings and server rooms. He has relied on Dirk and the JT Electric team for over 15 years because they show up, assess exactly what needs to be done, price the work fairly, and consistently finish projects on time and under budget. On high-stakes jobs where downtime and compliance matter, he valued their preparedness and predictable delivery. He even offers his own phone as a direct reference for anyone who wants to confirm the long-term relationship.
After fighting recurring electrical problems and cycling through four different electricians who chased costs and misread the issues, Dave L. called Dirk at JT Electric to have an outlet run out to his garage. Dirk sent Nino, who ran the new line cleanly and charged a reasonable price. When a bathroom wiring problem popped up later, Nino came back and diagnosed and repaired it without drama. They showed up on time, worked neatly, and treated the job with a customer-first attitude. What stuck with him was that the same technician handled both jobs, arriving promptly and resolving the issues correctly and affordably, rather than adding layers of guesswork and extra fees.
Terry M. hired JT Electric to install a new light fixture and repair a defective outlet in their home. The technician finished the job quickly and kept them informed at every step, explaining the work as it went on. What stood out was the steady communication during the fast visit — a small job handled efficiently and transparently.