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Kelly Brothers Painting botches the basics. We analyzed dozens of reviews and found a company that can't agree on start times, doesn't prepare crews with job details, and ghosts customers after payment. One homeowner hired them to paint a brand-new, empty house with no floors to damage and still ended up living with roller marks and skipped spots that a third-party inspector flagged as substandard. When the company's own project manager showed up for the walkthrough, he blamed the estimator and told the customer they'd only paid for "base level" work, tiers the customer never knew existed. Communication failures run through nearly every negative review. Crews arrive an hour early without notice, show up asking what they're supposed to paint, or disappear for weeks without delivering promised bids. The bright spot is exterior staining and siding work, where 10 reviews describe timely, detail-oriented results. But workmanship scores reveal the gap: strong marks for exterior projects, weak scores for value and post-sale support across the board.
If you're considering Kelly Brothers for a straightforward exterior stain at your lake house, you'll likely be fine. But if your project requires coordination, clear communication, or any follow-up after payment clears, expect frustration and unfinished punch lists.
Ana H. hired the company to paint the exterior of her brick house after Joe, the estimator, walked the property, took photos and spent time going over what she wanted — his assurances convinced her to move forward. Right away the job stumbled: the color consultant couldn't confirm a start time, the crew showed up around 7 a.m. asking what they were supposed to paint, and they left because they hadn't brought a pressure washer for the exterior. The office apologized and sent project manager John, who arrived the next morning and promised a later start because the foreman, Brandon, is an early riser — but the crew still showed up as early as 6:30 a.m. every day. When the work finished, she found problems that went beyond timing: fascia left unfinished, paint drips, paint on bushes, gates removed and abandoned in the yard, and a broken bird feeder; the promised final walkthrough with John never happened. After weeks of trying to get the issues addressed, John told her they had paid for a base-level job and blamed Joe, explaining the crew doesn’t do many brick houses and focuses on higher-priced jobs up at the Lake; an email asking for someone else to do the walkthrough was simply reru
Lesia A. hired Kelly Bros to paint the interior of a brand-new house before the floors went in, expecting a clean job with nothing in the way. She chased them for multiple touch-ups, lost patience, and ended up living with skipped spots and obvious roller marks across walls that should have been pristine. A third-party home inspector labeled the result "substandard quality," and then the company submitted a bill for the very touch-ups they had performed poorly. The sharpest takeaway: the crew charged a professional price but left visible flaws in an empty home—and still billed for fixing the imperfect work.
Steve called the company at the end of May to schedule someone to come out and give him a bid. A woman who answered promised that Chris would call back by Thursday to set the appointment; about eight days passed before Chris finally rang. Chris arranged a visit for June 10th, and when Steve said he wouldn’t be home Chris told him it wasn’t necessary for him to be there. By June 19th no bid had arrived, so Steve phoned again; the receptionist said she’d just talked to Chris in a meeting that morning and he would call that day. He never called back. Frustrated, he left a one-star review and warned that the company’s repeated missed callbacks and unfulfilled promises left him worrying that any actual job — he imagined painting his house — would take months to complete. The clearest takeaway: repeated scheduling and follow-up failures meant no estimate and mounting frustration.
Passed screening
Passed screening
Among the longest-standing installers in the market.
Not BBB rated.
Reviews were posted naturally over time.
Chris O. hired the team to stain his summit house—a repeat job he expects every three years because of the exposure—and the experience focused on reliability. When weather forced a one-month delay, the crew adjusted the schedule without fuss. He requested a slightly nonstandard brand and color; the painters tracked it down and matched it, then spent several days on the roofline and trim, keeping the site clean and courteous the whole time. They checked in morning and night to resolve small issues as they came up, and the work turned out well. He intends to call them back the next time the summit needs staining.
Sue F. hired Kelly Brothers Painting to refresh her home's paint and walked away impressed by how smoothly everything unfolded. She started out anxious about color choices, but Erin walked her through a scheme and suggested adjustments that put her at ease and ultimately improved the look. The crew arrived on time, power-washed and prepped the surfaces, and completed the entire job in five days, working carefully and showing clear attention to detail. What lingered most was that the professional crew delivered a result that exceeded expectations—and they did it in a clean, five-day turnaround including power wash and prep.
Climb watched Kelly Brothers grow from a two‑man painting team into a family operation, and that expansion changed the experience. They noticed the price climbed while the job became less hands‑on from the original brothers — Climb never saw them again after signing the contract. A sister was sent for the decorating consultation and ended up steering Climb toward colors they weren’t happy with; the chosen tone turned out much darker and greener than the off‑white/beige they requested, closer to olive/mustard, and it now covers roughly two‑thirds of the house. The crew’s brushwork itself was acceptable, but they also painted an area they'd been explicitly told to leave alone. The result: Climb faces an expensive repaint to correct a color that dominates large walls. The concrete takeaway is to insist on meeting the actual painters, lock color approvals in writing, and be wary of the decorator consult if you want to avoid a costly redo.
Theresa P. hired Kelly Bros. to restain the exterior of her Martis Camp home and watched them leave the siding looking brand new. She first brought them in seven years earlier and since then has relied on the same crew for interior painting and drywall repairs. The team returned on schedule, completed the staining carefully, and met her expectation that the work would be done right and on time. The standout detail is the long-term relationship: after seven years of both large exterior jobs and smaller interior fixes, she counts on their consistent quality and punctuality.
Howard R. recently hired Kelly Brothers to paint his Donner Lake, CA home and refinish the decks. He watched the crew arrive and work on schedule, completing the job when they said they would. The fresh paint gave the house a dramatic lift — it "never looked this good" — and the decks came out looking new. What stuck with him was the visible transformation combined with the crew’s punctuality and on-time completion.
Lesia A. hired Kelly Bros to paint the interior of a brand-new house before the floors went in, expecting a clean job with nothing in the way. She chased them for multiple touch-ups, lost patience, and ended up living with skipped spots and obvious roller marks across walls that should have been pristine. A third-party home inspector labeled the result "substandard quality," and then the company submitted a bill for the very touch-ups they had performed poorly. The sharpest takeaway: the crew charged a professional price but left visible flaws in an empty home—and still billed for fixing the imperfect work.
James B. hired Kelly Brothers this summer to repaint a stairwell after a refrigerator delivery left the ceiling, stairway railing and walls scuffed and dented. He worked with Mike Crandall on the estimate, and Erin and Lauren in the office handled scheduling and answered questions quickly. Sean handled all of the painting and brought the damaged ceiling, railing and walls back to a clean, finished look. The whole process — estimate to scheduling to the actual work — moved smoothly, and what stood out was the responsive office coordination paired with a single painter who completed the job.
Ana H. hired the company to paint the exterior of her brick house after Joe, the estimator, walked the property, took photos and spent time going over what she wanted — his assurances convinced her to move forward. Right away the job stumbled: the color consultant couldn't confirm a start time, the crew showed up around 7 a.m. asking what they were supposed to paint, and they left because they hadn't brought a pressure washer for the exterior. The office apologized and sent project manager John, who arrived the next morning and promised a later start because the foreman, Brandon, is an early riser — but the crew still showed up as early as 6:30 a.m. every day. When the work finished, she found problems that went beyond timing: fascia left unfinished, paint drips, paint on bushes, gates removed and abandoned in the yard, and a broken bird feeder; the promised final walkthrough with John never happened. After weeks of trying to get the issues addressed, John told her they had paid for a base-level job and blamed Joe, explaining the crew doesn’t do many brick houses and focuses on higher-priced jobs up at the Lake; an email asking for someone else to do the walkthrough was simply reru
Debora L. discovered the company was advertising epoxy floor installations despite not being licensed to do that work, a practice that runs afoul of CSLB rules. She watched their crew apply an epoxy coating for her client (her name was not on the contract) and saw the application depart from accepted standards. Predictably, the coating failed in under a year. The mix of unlicensed advertising and substandard application left her client with a short-lived floor and a clear takeaway: avoid hiring them on time-and-materials terms—the finish didn’t last even one year.
Recent customers rate Kelly Brothers Painting 4.2 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.