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This company has a split personality. For solar panel cleaning, customers report spotless results at fair prices, and several say they've used the service for years. But the bigger story is what happens when things go wrong. We found multiple accounts of paid deposits that never turned into finished work. One homeowner paid $400 upfront for a shower door, watched the installer take three attempts to measure it, then got told 'too bad, I'm on my way to Vegas' when it didn't fit. Two months later, still no refund. Another customer waited from March to September for an $82 window that never arrived, chasing updates the whole time. The pattern shows up in missed estimate appointments too. Six reviews describe scheduled visits where no one showed up and voicemails that went unanswered for weeks. On completed jobs, the workmanship scores well. Nineteen reviews mention professional, efficient installations, and one customer noted that Matt came out on a holiday weekend with no tools, borrowed a hammer and screwdriver, and fixed two windows for free. But half the post-sale support mentions involve people who can't get the company to finish what they started.
If you're booking a one-time solar panel cleaning with nothing prepaid, you'll probably be fine. But if you're considering window work that requires a deposit or multiple visits, the risk is real. We found too many stories of disappearing contractors and unrefunded deposits to recommend them for anything beyond simple maintenance.
Lona arranged for Matt to measure a shower door priced at $800, paying half up front about four weeks before Easter so the new door would be in place before holiday guests arrived. She was told the install would happen in about 10 days, but after three separate measurements, the door was finally installed the Thursday before Easter and still did not fit. When the problem came to light, Matt brushed it off and headed off to Vegas, promising to send back the $400 deposit to her credit card. Two months passed with no refund, leaving her to start a credit card dispute and even consider small claims court just to get her money back.
In March 2018, Megan put down an $82 deposit for a new window on her house, expecting the job to move ahead in about four to six weeks. Instead, she spent months chasing updates by phone and email before finally getting an email from Matt that the promised window could not be sourced. She asked for her money back in September and was still waiting when she wrote the review, after an experience that left her dealing with silence, delays, and a refund that never arrived.
Lori found herself calling around on a holiday weekend morning when most places were already closed, and the answer she got from Amber changed the whole day. Amber, who turned out to be owner Matt’s daughter, stayed courteous and kind, reached out to him, and because he was nearby he came over to Lori’s home. He arrived without his tools, but she had what he needed on hand, and he quickly spotted that one window had slipped off its track. With just a hammer and screwdriver, he fixed two windows right there and didn’t charge her for the visit. The small repair felt bigger than that: someone showed up when others were unavailable, solved the problem on the spot, and left her with the feeling that Matt was honest, caring, and exactly the kind of person you’d want to call in a pinch.
Passed screening
Passed screening
Among the longest-standing installers in the market.
Not BBB rated.
Reviews were posted naturally over time.
Eva’s experience started with a simple phone call and turned into something much more personal once her new window came in. Amber stayed in touch the whole way, lined up the installation as soon as the window arrived, and then showed up with Matt to do the job together. The replacement itself was over quickly, but what made the visit memorable was that they took a few minutes to play with her dog, Gus, before heading out. Between the easy scheduling, the fast install, and that small bit of kindness at the end, she ended up with a company that felt attentive from start to finish.
Lori found herself calling around on a holiday weekend morning when most places were already closed, and the answer she got from Amber changed the whole day. Amber, who turned out to be owner Matt’s daughter, stayed courteous and kind, reached out to him, and because he was nearby he came over to Lori’s home. He arrived without his tools, but she had what he needed on hand, and he quickly spotted that one window had slipped off its track. With just a hammer and screwdriver, he fixed two windows right there and didn’t charge her for the visit. The small repair felt bigger than that: someone showed up when others were unavailable, solved the problem on the spot, and left her with the feeling that Matt was honest, caring, and exactly the kind of person you’d want to call in a pinch.
In March 2018, Megan put down an $82 deposit for a new window on her house, expecting the job to move ahead in about four to six weeks. Instead, she spent months chasing updates by phone and email before finally getting an email from Matt that the promised window could not be sourced. She asked for her money back in September and was still waiting when she wrote the review, after an experience that left her dealing with silence, delays, and a refund that never arrived.
Jay found the crew efficient and the price fair, and the part that stuck with him most was how good the finished panels looked on the house. The whole job came together cleanly, without the kind of hassle that can make a simple solar install feel drawn out or overpriced.
Jon Luciano came away impressed by how smoothly the job went, with the company’s customer service making the process feel easy. When the work was finished, the panels looked like new again, a clean result that gave his system a fresh start.
Lona arranged for Matt to measure a shower door priced at $800, paying half up front about four weeks before Easter so the new door would be in place before holiday guests arrived. She was told the install would happen in about 10 days, but after three separate measurements, the door was finally installed the Thursday before Easter and still did not fit. When the problem came to light, Matt brushed it off and headed off to Vegas, promising to send back the $400 deposit to her credit card. Two months passed with no refund, leaving her to start a credit card dispute and even consider small claims court just to get her money back.
Marie had been relying on this company for years to clean the solar panels on her roof, and the long-running part of the story is what stands out most: every visit kept the system looking sharp and the service stayed consistently solid over time. On a home with rooftop panels, she kept coming back to them because they handled the job well year after year, leaving the impression of a crew that knows how to keep a solar array in good shape without making a fuss.
Mozelle’s home had a window leak surface a couple of years after the original installation, and the crew got there quickly to sort out what was really going on. They traced the trouble to the trim around the window rather than the window itself, fixed it in about 10 minutes, and while they were on site they also took a look at a few older windows from another installer and shimmed them so they would close properly. The memorable part was how readily they went beyond the original call, handling the leak and a couple of stubborn windows in one quick, friendly visit.
A few months back, Ben saw his father-in-law go through a Window Tech job that left a bad impression from the start. Matt handled the work, but the product quality felt poor and the service never seemed dependable, with phone calls going unanswered along the way. What stayed with the family was how hard it was just to get a return call when problems came up.
Recent customers rate Kissimmee Solar Cleaning 4.8 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.