Legacy Roofing & Waterproofing reviews

Richard hired the company for a roof replacement in November/December 2021 and ended up with a clean, good-looking roof that met his expectations. He found the crew professional, courteous, and efficient — quick to answer questions, attentive to small cosmetic touches, and thorough about cleanup when the job finished. They also coordinated smoothly with his solar installer so the two projects didn’t conflict. What stood out most were the hands-on roles of owner Ryan Laubach and superintendent Jose Munoz; their involvement left a clear impression and earned an outright five-star assessment.

Marwan A. booked two service visits at his commercial building, but both times the crew showed up on their own schedule. On the most recent visit he arrived at 10:30 for an 11–1 appointment window and discovered they'd been there since 8:00 a.m., completed the repair and left before he could meet them. He wanted to point out other issues in person, but the early departures prevented any follow-up. The repeated lack of coordination wasted his time and left outstanding concerns, so he decided he won't hire them again.

Kay Luo hired Legacy to put a new roof on her custom Palo Alto home and was pleased with the roof itself, but discovered persistent condensation running off the eaves and leaving wet spots on the concrete around the house. She and the crew tried several fixes, but nothing stopped the dripping. Ryan from Legacy explained the moisture was simply a product of the roof’s design and couldn’t offer a remedy. Her takeaway: if you’re installing the same roof, avoid concrete directly under the eaves—those damp marks are much less obvious on tanbark or pavers.

Ann Marie E. had Legacy Roofing out to do a repair on her home. The crew showed up on time and worked methodically, fixing the problem without any fuss. As a thoughtful extra, they cleaned all of her skylight windows, which left the whole job feeling finished — the punctual service and that surprise skylight cleanup are what she remembers most.

Sal Munoz found a team that mixed clear professionalism with a warm, personable approach while installing solar at his home. He encountered friendly, competent people from the initial contact through completion, and the work itself looked solid and well done. What stuck with him was how approachable the crew remained throughout the process — they explained steps without rushing — and that combination of good communication and quality workmanship prompted his enthusiastic recommendation.

Daniel hired Legacy in 2015 to replace his tile roof with composition shingles during a home addition. Soon after the job, he discovered a gaping hole under an eave next to a valley where the crew had missed a head flashing. He called them; they came back right away and installed that missing flashing at no charge. He then pointed out a string of other workmanship problems, but the promised follow-up never corrected the bigger issues. His brand-new insulation, ductwork and electrical work suffered fresh rodent damage because the roof details left entry points, and when he pressed the manager Bob, Bob pulled the permit, said that because he was the owner-builder it was his problem, and insisted "experts don't make mistakes." He later found the crew had installed composition shingles tight against a stucco wall with no flashing at all. Having hired a licensed roofing company to handle sheathing, flashing, underlayment and roofing, he ended up facing nearly the full cost of repairs while Legacy declined to accept responsibility—what stuck with him was that they fixed one obvious hole for free but refused to address the systemic flashing failures that caused the damage.

Anthony T. brought Mike and his Legacy Roofing crew in to replace his roof a decade ago and has relied on that same team for all upkeep since. Over the years they stepped in for repairs and routine maintenance, often handling issues beyond what he expected when the job was done. Mike and his crew delivered consistent follow-through, so the roof has held up and the service never felt like a one-off. What stuck with him most was the continuity — the same trusted team coming back over ten years, turning a large home investment into long-term peace of mind.

Thomas O. hired Legacy Roofing to put a pre‑weathered Galvalume metal roof on his custom home in 2020. He loved the way it looks, but soon discovered a persistent nuisance: condensation collects along a few roof edges and drips onto the concrete below, making morning puddles—two spots sit right by the front door. His builder improvised a diverter to try to send the water into the gutter, and Ryan from Legacy jumped in to help brainstorm, but they weren’t able to stop it. About half a dozen drip points appear around the house; the issue affects the entryway and curb appeal more than the roof itself. He gave the overall job four stars and left a practical warning for buyers: if you go with a metal roof, avoid placing concrete directly under the eaves—pavers or tan bark handle the condensation drips much better.

Monita B. moved into a house where the previous owners had recommended this company, so she reached out to schedule routine maintenance and a repair for a leak. She called three separate times, left detailed messages about the situation, and then waited more than two months without any return call. After that long silence she ruled out busy season or being unreasonable and assumed the company simply didn’t want the work. The unanswered calls left her uneasy — if they won’t return a basic inquiry about a leak, she worried what on-site customer service would look like.