LGCY Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
LGCY Power is a gamble you don't want to take. One customer lost a home sale after waiting weeks for LGCY to repair a roof leak the installers caused, forcing a cross-country move with two mortgages. Another paid $62,000 and spent three years fighting to get a system that still doesn't produce the power promised, all while waiting 5-6 weeks just to get a technician scheduled. The data confirms this pattern: 474 reviewers flagged value problems, and 528 mentioned post-sale support failures. Installation delays stretch for months, systems fail inspection repeatedly, and support requests vanish into a void where no one creates a case or returns calls. The install crews themselves are polite and efficient (1,205 reviewers praised workmanship), but that doesn't matter when corporate won't schedule them, won't fix defects, and won't honor production guarantees. One reviewer joked that LGCY offered a $25 gift card to write a positive review; a few weeks of solid electricity generation would've been cheaper.
If you're looking for solar and hoping the company will still answer your calls two years from now, look elsewhere. LGCY's installers do tidy work, but the rest of the organization treats support tickets like they're optional.
Reviews That Shaped Our Verdict
Frank invested $62,000 in a home solar system and has spent the last three years trying to get it to perform like he was sold. He found the field technicians courteous and genuinely helpful, but their efforts ran up against what he describes as ineffective leadership and a customer service operation that moves at a glacial pace. The project missed its promised start date, failed inspections three times, and took far longer than quoted to complete — each delay forcing him to take time off work. At one point the company shut the system down, insisting he pay the remaining 50% while it still wasn’t producing the level of power he was promised. He spent months escalating problems all the way to C‑suite executives, with only a few issues ever resolved. Now, three years on, the array still underperforms, and scheduling a technician can take weeks — he’s currently waited three weeks and has previously waited five to six weeks just to get on the calendar. The standout detail in his experience: despite nice technicians, the combination of repeated inspection failures, long delays, and a company decision to disable his system over an alleged unpaid balance left him regretting the $62,000 out
Trisha had solar installed on her home almost two years earlier and, aside from a few minor problems that were fixed on time, the system had behaved. In April 2024, while the house sat in escrow, a buyer’s inspector discovered what looked like a leak near the panels. Trisha called LGCY; a crew arrived about a week later, inspected the roof and told her they could find no breach, then provided a written statement for the realtor so the sale could proceed. A plumber who followed up told a different story: there was a leak, though not from interior plumbing. Trisha asked LGCY to return and be thorough. This time the technicians did find a leak and promised to arrange repairs for the hole in the roof and the damaged ceiling drywall. After that promise, nothing happened. Weeks went by with repeated calls from Trisha; at one point she was told no case had even been opened. Because the repairs weren’t completed in a timely way, the buyers walked away and the sale collapsed. The fallout is concrete: Trisha and her husband now face an imminent out-of-state move in less than a week tied to his job, the financial strain of potentially carrying two mortgages while still paying for the solar,
Kathy received a call from LGCY asking for a Google review in exchange for a $25 gift card, and that prompt pushed her to finally share a long, unhappy experience with LGCY and Sunrun. She had gone through the company’s training to become a sales representative and, during that process, was sold on a stream of promises she later decided were false. Unable to reconcile those claims with her own integrity, she walked away from the job. Four years after the panels went on her roof, she ended up paying far more for electricity than before, even though fewer people live in the house now. For the first six months the system produced nothing because of a defective part; that part only got replaced after she reached out to a consumer protection agency. On top of the loan payments for the panels, she still pays an $8 monthly Pepco fee just to stay connected to the grid (a detail Pepco—rather than LGCY—explained to her), plus frequent additional charges for energy drawn from the utility. The result: higher annual electric costs than she experienced prior to going solar. She also discovered the company collected the tax credit, not the homeowner—an important financial detail that never,,t
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 58
Buyer Beware
Unauthorized Activities
1 report
Misleading Claims
24 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Diana knew her roof would need replacing eventually, so when she had solar panels installed she specifically asked how removal and reinstallation would be handled. Company reps assured her she could simply call later and they would come out to take the panels off and put them back when the roof was replaced. Four years after the install she discovered that the job had caused much worse damage: the large nails used during installation left holes that are now actively leaking, and the roof has degraded to the point of needing a full replacement. Water has begun seeping into the house through those holes. She found this especially frustrating because the promise of easy removal and reinstallation never held up, and this breakdown is only one of several issues she’s had with the crew and their commitments. The image that sticks with her is simple and specific — visible nail holes and water tracking into the ceiling — and she wishes those assurances had been put in writing.
Frank invested $62,000 in a home solar system and has spent the last three years trying to get it to perform like he was sold. He found the field technicians courteous and genuinely helpful, but their efforts ran up against what he describes as ineffective leadership and a customer service operation that moves at a glacial pace. The project missed its promised start date, failed inspections three times, and took far longer than quoted to complete — each delay forcing him to take time off work. At one point the company shut the system down, insisting he pay the remaining 50% while it still wasn’t producing the level of power he was promised. He spent months escalating problems all the way to C‑suite executives, with only a few issues ever resolved. Now, three years on, the array still underperforms, and scheduling a technician can take weeks — he’s currently waited three weeks and has previously waited five to six weeks just to get on the calendar. The standout detail in his experience: despite nice technicians, the combination of repeated inspection failures, long delays, and a company decision to disable his system over an alleged unpaid balance left him regretting the $62,000 out
JoAnna Brown had LGCY Power install solar panels on her five‑year‑old roof two years ago and discovered the installation left her with serious home damage. She ended up with a severe roof leak that filled the attic with moisture, destroyed the insulation, and caused extreme water damage to her bedroom ceiling. After a month of persistent emails and phone calls, LGCY has refused to repair the installation error their technicians created. Her experience underlines a specific risk for would‑be customers: while the panels may work, she was left with a ruined attic and ceiling and no help from the company to make it right.