Score
LGCY Power reviews
• updated APR 17, 2026Loading map...
The Verdict
LGCY Power is a gamble you don't want to take. One customer lost a home sale after waiting weeks for LGCY to repair a roof leak the installers caused, forcing a cross-country move with two mortgages. Another paid $62,000 and spent three years fighting to get a system that still doesn't produce the power promised, all while waiting 5-6 weeks just to get a technician scheduled. The data confirms this pattern: 474 reviewers flagged value problems, and 528 mentioned post-sale support failures. Installation delays stretch for months, systems fail inspection repeatedly, and support requests vanish into a void where no one creates a case or returns calls. The install crews themselves are polite and efficient (1,205 reviewers praised workmanship), but that doesn't matter when corporate won't schedule them, won't fix defects, and won't honor production guarantees. One reviewer joked that LGCY offered a $25 gift card to write a positive review; a few weeks of solid electricity generation would've been cheaper.
If you're looking for solar and hoping the company will still answer your calls two years from now, look elsewhere. LGCY's installers do tidy work, but the rest of the organization treats support tickets like they're optional.
3 Stories That Stood Out
Frank invested $62,000 in a home solar system and has spent the last three years trying to get it to perform like he was sold. He found the field technicians courteous and genuinely helpful, but their efforts ran up against what he describes as ineffective leadership and a customer service operation that moves at a glacial pace. The project missed its promised start date, failed inspections three times, and took far longer than quoted to complete — each delay forcing him to take time off work. At one point the company shut the system down, insisting he pay the remaining 50% while it still wasn’t producing the level of power he was promised. He spent months escalating problems all the way to C‑suite executives, with only a few issues ever resolved. Now, three years on, the array still underperforms, and scheduling a technician can take weeks — he’s currently waited three weeks and has previously waited five to six weeks just to get on the calendar. The standout detail in his experience: despite nice technicians, the combination of repeated inspection failures, long delays, and a company decision to disable his system over an alleged unpaid balance left him regretting the $62,000 out
Trisha had solar installed on her home almost two years earlier and, aside from a few minor problems that were fixed on time, the system had behaved. In April 2024, while the house sat in escrow, a buyer’s inspector discovered what looked like a leak near the panels. Trisha called LGCY; a crew arrived about a week later, inspected the roof and told her they could find no breach, then provided a written statement for the realtor so the sale could proceed. A plumber who followed up told a different story: there was a leak, though not from interior plumbing. Trisha asked LGCY to return and be thorough. This time the technicians did find a leak and promised to arrange repairs for the hole in the roof and the damaged ceiling drywall. After that promise, nothing happened. Weeks went by with repeated calls from Trisha; at one point she was told no case had even been opened. Because the repairs weren’t completed in a timely way, the buyers walked away and the sale collapsed. The fallout is concrete: Trisha and her husband now face an imminent out-of-state move in less than a week tied to his job, the financial strain of potentially carrying two mortgages while still paying for the solar,
Kathy received a call from LGCY asking for a Google review in exchange for a $25 gift card, and that prompt pushed her to finally share a long, unhappy experience with LGCY and Sunrun. She had gone through the company’s training to become a sales representative and, during that process, was sold on a stream of promises she later decided were false. Unable to reconcile those claims with her own integrity, she walked away from the job. Four years after the panels went on her roof, she ended up paying far more for electricity than before, even though fewer people live in the house now. For the first six months the system produced nothing because of a defective part; that part only got replaced after she reached out to a consumer protection agency. On top of the loan payments for the panels, she still pays an $8 monthly Pepco fee just to stay connected to the grid (a detail Pepco—rather than LGCY—explained to her), plus frequent additional charges for energy drawn from the utility. The result: higher annual electric costs than she experienced prior to going solar. She also discovered the company collected the tax credit, not the homeowner—an important financial detail that never,,t
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 58
Buyer Beware
Unauthorized Activities
1 report
Misleading Claims
26 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Daniel found the whole process unexpectedly smooth after installing a family-sized solar system — largely because of Zaira Mosquera. He discovered she brought deep knowledge to the table, secured a low rate for the household, and kept expectations realistic rather than overpromising. After a year with the system live, he opened the first true-up and received a large credit from the utility, which confirmed the numbers Zaira had laid out. He plans to recommend her to friends and family; the standout detail was that the actual utility credit matched the sales experience, not just the pitch.
After comparing several solar companies and starting out skeptical, Sabrina connected with LGCY and their rep Zaira, and the experience shifted quickly. Zaira kept communication steady from the first meeting through installation, patiently explaining pricing differences and the real trade-offs so the family could make an informed decision. Instead of pushing a sale, she focused on what would work best for the household, which took the pressure out of the process. The system has been running smoothly for two years with no hiccups, so the upfront clarity translated into reliable performance. The detail that stands out: Zaira’s role as an educator — clear explanations about pricing and options — was the reason Sabrina felt comfortable moving forward, and two years of trouble-free operation sealed the outcome.
BenWest spent more than a year dealing with a solar setup that kept shutting down and tripping the breaker on his home. He kept resetting it himself while LGCY Power came out several times, but the problem never changed. Over time, the breaker stopped turning back on at all, and even then the system sat waiting more than two months for service. The company’s explanation was simple: they were backed up on service calls.
Sub Productions’ family ended up choosing LGCY for a home solar setup after paying more than $300 a month for just two people. The decision started with an in-home visit last October, and what stood out most was how much the household has enjoyed the process now that the system is finally turned on.
After three years Jeanne Turner discovered her Enphase monitoring device had stopped working. She called Legacy Power, and the company sent Justin to assess the issue. Justin walked her through what needed to be fixed and verified the repair was covered by the warranty. He completed the service promptly and she faced no charge. The detail that stood out was Justin’s clear explanation combined with Legacy honoring the warranty quickly and without surprise fees.
Diana knew her roof would need replacing eventually, so when she had solar panels installed she specifically asked how removal and reinstallation would be handled. Company reps assured her she could simply call later and they would come out to take the panels off and put them back when the roof was replaced. Four years after the install she discovered that the job had caused much worse damage: the large nails used during installation left holes that are now actively leaking, and the roof has degraded to the point of needing a full replacement. Water has begun seeping into the house through those holes. She found this especially frustrating because the promise of easy removal and reinstallation never held up, and this breakdown is only one of several issues she’s had with the crew and their commitments. The image that sticks with her is simple and specific — visible nail holes and water tracking into the ceiling — and she wishes those assurances had been put in writing.
A couple years after installing an Enphase solar system through LGCY Power, Leo ran into his first real problem last month when the equipment stopped working. He followed Enphase’s guidance and tried for days to reach LGCY but couldn’t get anyone on the line, so he escalated by contacting the finance company and threatened to withhold payment to force action. A few days later someone called, and exactly 28 days after the failure a technician named Will arrived. Will showed up on time, dug into the issue, and within an hour had everything fixed; he came across as highly knowledgeable, patient with extra questions, and genuinely puzzled by the company’s prior silence. Will also gave Leo a direct contact number to use if communication breaks down again. What stuck with him wasn’t just the repair but that a single competent tech restored his confidence after a frustrating month of poor customer service.
After living with solar panels on his home for a year and a half, Benjamin discovered the system has run flawlessly and turned out to be a solid investment. Nicholas walked him through the equipment, the installation steps, and realistic expectations in plain, easy-to-understand language, which made signing the agreement feel straightforward. The company’s reps and the install crew showed up knowledgeable, competent, and courteous, completed a neat installation that looks good on the roof, and left him with a system that has had no operational issues since day one. The detail that stuck with him most: clear communication up front paired with 18 months of trouble-free performance.
Frank invested $62,000 in a home solar system and has spent the last three years trying to get it to perform like he was sold. He found the field technicians courteous and genuinely helpful, but their efforts ran up against what he describes as ineffective leadership and a customer service operation that moves at a glacial pace. The project missed its promised start date, failed inspections three times, and took far longer than quoted to complete — each delay forcing him to take time off work. At one point the company shut the system down, insisting he pay the remaining 50% while it still wasn’t producing the level of power he was promised. He spent months escalating problems all the way to C‑suite executives, with only a few issues ever resolved. Now, three years on, the array still underperforms, and scheduling a technician can take weeks — he’s currently waited three weeks and has previously waited five to six weeks just to get on the calendar. The standout detail in his experience: despite nice technicians, the combination of repeated inspection failures, long delays, and a company decision to disable his system over an alleged unpaid balance left him regretting the $62,000 out
Long-term Satisfaction
Long-term satisfaction for LGCY Power drops to 2.4 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.