Liberty Bay Solar reviews

Bob W. had a SolarEdge system on his home for seven years that operated without issue until he began noticing flaky readings at the inverter. He reached out to the original installer several times with no luck, so he searched Yelp and found Liberty Bay Solar. He called and connected with Chad, who ran through a few quick questions, asked if he could stop by that afternoon, and then showed up to inspect the inverter panel. Chad opened a support case with SolarEdge while on site; SolarEdge determined the inverter needed replacement and arranged to ship a new unit. The whole visit, including Chad’s time on the phone with manufacturer support, took about an hour. He appreciated Chad’s hands-on troubleshooting and the fact that someone would come out and handle the manufacturer call on the spot. The original installer later called back, apologized for the delay, and took over the case Chad had initiated — but what stuck with him was Chad’s prompt, practical help that turned an unclear problem into a clear, resolved plan.

Bob L. moved into a house a few years ago and discovered he needed a new roof while an old but still-working solar array sat on top. He engaged Liberty Bay because they handle both roofing and solar, so the roof replacement and solar work could be coordinated rather than fought through separate contractors. Working with Chad, he ran different scenarios and concluded replacing the aging array with a complete new system would be more cost-efficient in the long run than reinstalling the old panels. Liberty Bay’s crews carried out both the roof and solar installs, and he found their workmanship and efficiency noticeably solid. A couple of years later a daylong outage pushed him to add battery backup; Chad’s team quickly assessed his needs and designed a battery system. The install stretched past the initial timeline because the city took its time on permits and bad weather slowed work, but the battery is now installed and operating. What stuck with him was the convenience of one company and a consistent point of contact—Chad—handling three separate projects, leaving him with a new roof, a new solar array, and functioning backup power after that long outage.

George hired Liberty Bay Solar to install four separate solar systems on R Street — two buildings with two meters each — and confirmed that arrangement in an email on July 3, 2018. He told the company he wouldn’t be onsite for install, handed over the general contractor’s project manager and owners as his on-site contacts, and those representatives were present the day the crew worked and the inspector showed up. The panels powered the buildings, but they never received PG&E’s PTO so they couldn’t sell excess energy back to the utility. What began as a paperwork problem turned into a long fight. Liberty Bay submitted job paperwork to PG&E that showed only two systems instead of the four everyone had agreed to; when the city clerk acknowledged a typo, Liberty Bay forwarded the incorrect card rather than catching the mistake. George chased the issue with calls and weekly emails for months, and a week before Christmas went to the city himself to pull the job card and confirm the error. He watched the NEM application sit pending for over a year; another solar company reportedly diagnosed and corrected the same issue within hours, but Liberty Bay took many months to get it fixed. The co