Lifestyle Solar reviews

Mike P. had a solar system installed on his home 2½ years ago and discovered it never produced any power. After a seven‑week battle to get the system working, he ran into repeated promises of callbacks that never came and customer service that offered no solution. He kept getting stonewalled from higher authority — the company would not let him speak to a manager — and encountered what he describes as misleading statements about the situation. On calls he dealt with Jenifer in the call center, who appeared unfamiliar with the technical issues, and a supervisor, Tristen, who returned calls only to intimidate him. When he asked for a site inspection, the company demanded he pay for the visit, saying they were a small operation that needed to cover employee costs. Frustrated, he filed complaints with the BBB and the contractors licensing board and found that others had raised similar complaints there. The clearest takeaway: two and a half years after installation he still had zero production and had to escalate to regulatory agencies to try to get attention.

Gurpreet bought a home solar system a few years ago and discovered in June that the monitoring app had stopped showing any production. They called customer service repeatedly and were told by a front‑desk employee, Lydia, that the panels were still producing and only the monitoring app was broken. In reality the array had stopped producing that same month, and the homeowner wound up facing about a $1,700 electricity bill. When they pressed for a fix, the company said replacing the monitoring kit would cost $500 plus a $179 per‑hour service fee; they ultimately paid $679 for a replacement monitoring kit plus technician charges. Frustrated, they asked owners Larry and Kim to address the inaccurate guidance and better train staff, arguing that earlier, correct advice would have avoided the large utility bill. The takeaway for prospective buyers: verify production numbers quickly and get any diagnosis and warranty promises in writing — a missed monitoring alert cost this owner real money.

Andrew discovered one rooftop panel on his system was producing about 30% less power than the rest. He watched appointments to have it inspected get cancelled multiple times with COVID given as the reason, then waited 14 months before anyone finally called back and declared everything fine. During that stretch he had been shown a warranty the sales team presented as comprehensive and a way they would handle any problems, only to later learn the company doesn’t perform ongoing monitoring and acts strictly as the installer. Calls were taken, messages logged, and promised callbacks never came. He ended up with an unresolved, underperforming panel and no in‑house service despite the warranty assurances he’d been sold.