Lumio reviews

Stephen G., retired and paying no income taxes, had been shopping for a residential solar system for two years before Lumio presented an assumable-lease plan that fit his situation. He decided on the system after a Memorial Day meeting in 2023, committed in August, signed the contract in September, and saw installation begin in November 2023. He navigated multiple interactions with FPL and the local building department, and the array went live last April without installation problems. The out-of-pocket cost matched his expectations, but he noticed FPL’s reported usage and the system’s output ran about 40% lower than the numbers FPL had provided before he opted for net metering. When he later reached out to Lumio for recommendations about cleaning the panels, he discovered their phone lines were dead; a records search showed Lumio filed Chapter 11 in September 2024, Chapter 7 in November 2024, and was later sold to Zeo. Because his lease includes 25 years of warranty coverage, he now has to contact the finance company, Sunnova, to confirm who will handle that warranty going forward.

In 2022 a salesperson came to Ana F.'s Miami home and pitched a program that promised big electricity savings. She accepted what the team presented as an excellent deal and financed a roof and panel package, only to end up paying $500 a month for that loan plus about $380 in electricity each month — roughly $880 in all. Instead of lowering her bills, the arrangement increased her monthly outgoings, and she felt the company prioritized closing sales and making money over looking after customers. She also found it odd that the review listing showed California when she lives in Miami, FL. The detail that sticks: the promised savings turned into a combined $500 loan payment and $380 electric bill, a gap between pitch and reality other buyers should notice.

Melinda T hired Lumio to put solar panels on her suburban home and agreed to a $1,500 charge to remove a tree they said would be in the way. The crew never cut down the tree, yet the $1,500 remained on her account, and she has spent more than two years trying to get that charge reversed while calls go unanswered. She was also promised the company would remove the panels at no extra cost if she sold the house, but now that Lumio has filed for bankruptcy they refuse to honor that promise and tell her she’s stuck with the system. Frustration colors the whole experience: a paid-for tree removal that never happened, an unfulfilled removal promise tied to a sale, and ongoing silence from the company — the concrete detail a buyer should remember is that she still owes for a service that was never performed.

Nicole arranged for solar on her home in July 2023 and worked with a company representative who quickly focused on cutting the family’s electric costs. The crew completed the installation in roughly two to three weeks after their initial conversation, and the household hasn’t seen a high power bill since the system went online. The most striking part of the experience was the rapid turnaround from consultation to finished system and the immediate, sustained drop in utility bills.

Amy hired the company for a roof-and-solar project backed by a roughly $36,000 loan, and at first her salesperson and project manager handled everything smoothly. Once Lumio absorbed AKE Solar, the job fell apart: both of those crew members left, the roof contractor was fired mid‑job, and Lumio paid that contractor before the work passed final inspection — the county inspection failed twice. Because the company fronted the roofer, the payment was taken from her loan with ******, and she has been making loan payments for 19 months with not a single panel installed. Two helpful contacts who began assisting her were later laid off, and although Lumio cut a check covering eight months of payments, no repairs or installations followed. The company promised to cover her electric bill, but she still pays her utility bills plus the loan — now more than $500 a month — while her roof leaks and county inspections remain unresolved. To make matters worse, Lumio has filed for Chapter 11, leaving her with ongoing payments, no system, and mounting anxiety.

Miriam L discovered her home’s solar system had been down for more than a month after a hurricane. She waited the single week she was told to call back; when she did, the company acknowledged a known problem with one of her systems and said it would take time to get a technician out. She then spent weeks calling, leaving messages, and getting no return calls — now anyone who phones reaches only a recording. Over the previous three years, recurring problems with the panels and with the company’s responsiveness kept coming up. Meanwhile she continued paying for the installed panels and still saw energy bills, and the overall cost turned out far worse than she expected; the system never produced the savings she had been led to expect. She gave a one-star review only to be able to post this feedback, and the clearest takeaway for a prospective buyer: months without power, ongoing out-of-pocket costs, and a company that won’t answer the phone.

Three years ago Chandler H chose Lumio to put solar on their home. They learned the whole process up front — Lumio walked them through the system and the numbers, set realistic expectations, and made them comfortable to start. Now their monthly electric bill averages $173, down from about $350 before solar. The most memorable part was that upfront education: clear explanations and honest expectations, and the $173 bill three years on underlines that it worked.

Three years ago Elisa E hired Lumio to install solar panels and replace the electrical panel on the house she’d lived in for 22 years. Immediately after the upgrade she lost all power — an event that had never happened in two decades. Lumio initially refused to accept responsibility; after daily phone calls and contacting the ***********************, the company finally sent a crew of young men who fixed the problem. Now, as she prepares to sell, she’s been trying for more than a week to get the paperwork that proves the new roof and panels she paid for. She’s left three messages with customer service and gotten no callbacks. Having paid $76,000 for the work, she feels abandoned by Lumio’s post‑installation support; the glaring takeaway is that while the installers eventually corrected the power issue, obtaining essential documentation and reliable follow‑up has been a persistent problem — she still doesn’t have the paperwork needed to close the sale.

Naguib hired Lumio more than a year ago to install solar panels on his home, and by March 28th this year the system stopped producing any electricity. For over seven months he has been paying nearly $1,000 a month for electricity and solar-related charges while the array sat idle. He chased help relentlessly — more than 30 phone calls and five-plus emails to a supervisor, plus a formal complaint and case — but the problem never got resolved. Lumio promised a technician visit; a tech arrived at the end of July when no one was home, could not repair the fault, and left with a plan to reschedule for a time when the homeowner would be present. An appointment showed up in an email for September 10th, but nobody came. Lumio later moved the booking to October 10th, and again no one arrived; the company repeatedly said they couldn’t reach the technician and asked him to wait. Each time Lumio insisted the issue had been escalated to higher management and that someone would call back — that escalation happened three times with no follow-up. Eventually the company admitted they have no service technicians in his area and are looking to hire, but offered no timeline. He called the handling“