Mark Naylor Solar Specialists reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Mark Naylor Solar Specialists installed a workable system, but expect some communication bumps along the way. We found 16 reviewers who praised timely installations and knowledgeable crews who solved tricky roof placements. One homeowner had panels installed on the wrong section of the roof, called Mark on a weekend, and got the issue fixed. Another had their 15-year-old system serviced three times over the years with zero drama. The consistency stands out: 23 reviews specifically mention solid workmanship, and crews named Dave, Austin, and Bucky earned repeat shout-outs for friendly, competent repairs. The downside is responsiveness. Three customers reported days-long callback delays or no follow-up at all, even during emergencies. One reviewer with a busted water heater waited a week for a promised return call that never came. If you value a proven install track record and don't mind playing phone tag during busy seasons, this is a safe bet. If you need white-glove customer service or have a complex system, shop around.
If you want an installer with a 20-year repair history and crews who'll fix leaks years after the original job, the trade-off is patience during peak season. You may wait days for a callback, but the work itself holds up.
Reviews That Shaped Our Verdict
Q had to reroof their Clairemont home and needed the 11-panel solar pool heating array Mark Naylor installed years earlier taken down and put back afterward. Mark’s crew bent their schedule to match the roofer, arrived on time, carefully removed the panels and stored them in the side yard. When it was time to reinstall, they showed up punctual again, got the panels back on the roof and operational quickly. A few days of dramatic weather — Santa Ana winds followed by cold nights — produced a leak, but one phone call brought a prompt, solid repair. The system itself has run trouble-free for years and kept the pool warm enough to extend the swimming season. The detail that sticks with Q: the team not only handled removal and reinstallation without fuss, they answered a service call quickly when conditions caused a problem, and the 11-panel array continues to deliver steady, warm water.
Jason J., a construction pro with more than a decade on job sites, approached this solar install the way he approaches any trade: expect demand-driven delays and insist on clear communication. He contacted Mark through the company website and, after a few days, heard back. Prepared with questions and a sense of what he wanted, he received a concise, reasonably priced quote a few days later and knew he needed to lock in an install before summer ramped up. A last-minute cancellation opened a slot, so the crew showed up quickly and completed the work. During the install he discovered some panels placed on a roof section he hadn’t wanted used and reached out to Mark to explain his concern. Mark answered on a weekend, walked through Jason’s follow-up questions, and arranged fixes until the layout matched expectations. In the end he ended up with a high-quality array, a competitive price, and the confidence that the system will outlast expectations — the standout detail being that the owner took the time, outside normal hours, to correct the issue rather than move on.
Adam P. called on a Saturday and left messages over the weekend after his conventional water heater failed and the home’s solar water heater stopped working, leaving the household without hot water. As a green home broker, he already knew the unit was a Vaillant German system and flagged that detail repeatedly. A technician named Dave called back on Tuesday and they scheduled an appointment for the next day; Dave arrived, glanced at the system for about ten minutes without removing the front plate, then explained the Vaillant was “complicated” and he wanted to run it by a colleague, Mark. Dave promised a follow-up later in the week and agreed to call by the next day because they had no hot water, but nearly a week passed with no return call. Frustrated by the lack of expertise and by being left in an emergency, Adam watched his wife spend 10–15 hours troubleshooting—she fixed the problem the following day. The detail that sticks: after contacting a company that advertises solar hot-water expertise, the family ended up repairing their own Vaillant system because the crew never provided the promised follow-up or meaningful diagnostics.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 88
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Q had to reroof their Clairemont home and needed the 11-panel solar pool heating array Mark Naylor installed years earlier taken down and put back afterward. Mark’s crew bent their schedule to match the roofer, arrived on time, carefully removed the panels and stored them in the side yard. When it was time to reinstall, they showed up punctual again, got the panels back on the roof and operational quickly. A few days of dramatic weather — Santa Ana winds followed by cold nights — produced a leak, but one phone call brought a prompt, solid repair. The system itself has run trouble-free for years and kept the pool warm enough to extend the swimming season. The detail that sticks with Q: the team not only handled removal and reinstallation without fuss, they answered a service call quickly when conditions caused a problem, and the 11-panel array continues to deliver steady, warm water.
Tony found Mark after a next‑door neighbor recommended him when he decided to install solar on his home with a pool. Three years later, he remains extremely satisfied. Mark’s team stayed engaged after the install, checking in and making sure the system was performing as promised. The result went beyond lower bills — the panels extended the months he could comfortably use the pool, a benefit he hadn’t expected. He still points to the proactive aftercare and the longer swimming season as the most memorable parts of the whole experience.
On a Friday morning, Keith N. woke to find his pool solar panels—installed ten years earlier by a different contractor—hanging off the roof. He called Mark Naylor, left a message, and heard back in under five minutes; Mark arranged for Dave to stop by after his current job. Dave squeezed him in that day, performed a temporary resecure to keep the panels safe, then returned Monday to complete the job and fastened the array even more securely than the original installation. The standout detail: a same‑day emergency save followed by a permanent repair that improved on the original work, backed by quick communication and competent, hands‑on service.