Mark Snyder Electric reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Mark Snyder Electric knows solar troubleshooting inside and out, but the company's reliability falls apart after the diagnosis. One homeowner watched a year and a half of botched repairs finally end when Mark's team identified the real inverter problem and negotiated directly with the manufacturer to get the system running again. Another customer paid $110 per hour for an electrician to sit on hold with SolarEdge for nearly three hours, a charge they only discovered after the invoice arrived. We found two patterns that define the risk here. First, follow-through collapses once Mark hands off communication: multiple reviewers report sending photos or paying deposits, then waiting weeks for promised quotes that never arrive despite repeated calls to the office. Second, billing disputes surface often enough to warrant serious concern. One customer provided timestamped security footage showing the crew worked far fewer hours than invoiced, only to have Mark dismiss the evidence and defend the inflated charge. When the owner himself argues with proof instead of fixing the mistake, you're dealing with a systemic problem, not a one-off billing error.
If you need emergency inverter repair and can afford to babysit the process, Mark's technical skill might justify the gamble. But if you expect transparent billing and reliable follow-up after the initial visit, the pattern of ignored calls and contested invoices makes this too risky.
Reviews That Shaped Our Verdict
Johnny had a residential solar array that sat offline for more than 1.3 years while his previous installer kept applying temporary fixes that never solved the core issue. He switched to Mark Snyder Electric, and the team immediately diagnosed the real problems, explained the repairs and costs, and went to work. They negotiated directly with the inverter manufacturer, handled the thorny warranty/manufacturer side, and got the system back up and running in short order. What lingered with him was how MSE cut through the uncertainty and took on the manufacturer negotiations—something the prior company never managed—so he walked away with a working system after a very long outage.
Brian Hoffman had used Mark Snyder Electric several times over the years; for his most recent visit he dropped off an Outback inverter for repair and then heard nothing. After leaving multiple voicemails he eventually reached Holly, who could not contact Outback to get the needed parts. A month passed, so he went in to pick up the unit and found staff had struggled to locate it — the inverter was returned disassembled and missing parts. He contacted Outback directly and the manufacturer shipped the required part to him within two weeks. As a long-time repeat customer, he felt repeatedly ignored and lied to, and walked away frustrated by what he describes as the shop’s disorganization and disrespect for his property; ultimately he ended up sourcing the part himself while the shop left his inverter in pieces.
Amanda arranged a service visit to swap out solar optimizers and discovered she’d been billed for three extra labor hours despite having continuous security-camera footage that contradicts the invoice. She captured streaming video of vehicles driving into the driveway, ladders on the roof, and the crew driving away — timestamps show that two men arrived but one of them was on site only about 15 minutes and only one person actually completed the work. The invoice, however, added three hours of labor beyond what the footage supports. When she pushed back, Mr. Snyder invoked that the company were "Christians," and the call quickly turned hostile; she came away feeling cursed at and demeaned. She wants to submit the timestamped video as proof but is asking where to send it without being put down. Her lasting detail: clear, time-stamped video that directly contradicts the billed hours and no satisfactory resolution from the company.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 68
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Steve M. had Mark replace the inverter on his home solar system, and the installation itself went smoothly. He needed a few follow-up adjustments so he could properly monitor system performance, but found Mark largely unresponsive to his phone calls when it came time for that support. He left the job with a well-installed inverter but without the responsive post-installation service he expected, and rated the overall experience three stars.
Johnny had a residential solar array that sat offline for more than 1.3 years while his previous installer kept applying temporary fixes that never solved the core issue. He switched to Mark Snyder Electric, and the team immediately diagnosed the real problems, explained the repairs and costs, and went to work. They negotiated directly with the inverter manufacturer, handled the thorny warranty/manufacturer side, and got the system back up and running in short order. What lingered with him was how MSE cut through the uncertainty and took on the manufacturer negotiations—something the prior company never managed—so he walked away with a working system after a very long outage.
Amanda arranged a service visit to swap out solar optimizers and discovered she’d been billed for three extra labor hours despite having continuous security-camera footage that contradicts the invoice. She captured streaming video of vehicles driving into the driveway, ladders on the roof, and the crew driving away — timestamps show that two men arrived but one of them was on site only about 15 minutes and only one person actually completed the work. The invoice, however, added three hours of labor beyond what the footage supports. When she pushed back, Mr. Snyder invoked that the company were "Christians," and the call quickly turned hostile; she came away feeling cursed at and demeaned. She wants to submit the timestamped video as proof but is asking where to send it without being put down. Her lasting detail: clear, time-stamped video that directly contradicts the billed hours and no satisfactory resolution from the company.