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McKay Roofing and Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
McKay Roofing and Solar delivers workmanship so dependable that 78 reviewers singled it out for praise. We analyzed over a hundred customer accounts and found one story particularly telling: when a home builder's electrician botched the wiring and spent a month dodging blame, McKay stepped in, finished the job themselves, and got the system running. They chase down problems they didn't create. The company's dual specialty in roofing and solar means one crew handles both jobs, which matters when you need to know whether a future leak is a roof issue or a mounting issue. You'll deal with one team, not two contractors blaming each other. The follow-up support is uneven. We found 39 positive mentions of post-sale help, but also four accounts of unanswered voicemails stretching months. One reviewer waited a full year for a callback about system performance questions. If you want an installer who won't ghost you after Permission to Operate, ask how they staff their support line before you sign.
If you're willing to be proactive about follow-up and you value bulletproof installation over hand-holding, McKay is a strong choice. If you need guaranteed responsiveness after the panels go live, confirm their support process in writing first.
Reviews That Shaped Our Verdict
Deysi Garibay hired the company to fit solar panels and walked away impressed with the quality of the installation itself. She discovered the company's responsiveness fell apart after the sale: they were helpful at the start, but she hasn’t received a callback since December 2023. She has left multiple voicemails and emails about follow-up questions and, on the rare occasions someone returned a call, the person couldn’t answer her concerns and pushed them elsewhere. The striking contrast — excellent installation paired with essentially nonexistent aftercare — left her still waiting for answers as the year mark approached, with calls and messages unanswered.
Matt chose SunPower panels with Milholland handling the installation for his home and ran into a snag during the city inspection: the inspector uncovered mistakes made by the home builder’s electrician. For about a month the electrician denied responsibility and then did the bare minimum, leaving the job unfinished. Milholland stepped in, took over the necessary electrical corrections, and finished what the builder’s crew wouldn’t—ultimately getting the system up and running. He found the SunPower equipment top-tier and felt Milholland’s installation work met or exceeded expectations; the detail that stuck with him was that the installer didn’t abandon the project when the electrician stalled, but fixed the problem and delivered a working system.
Suzie Terry and her husband researched solar options and picked SunPower for a system sized to produce roughly 130% of their ranch-style home's electricity. She felt confident at the start when the company rep was helpful, but the project quickly unraveled: when problems arose he pushed responsibility onto other departments, and careless company mistakes dragged the city approval process out for more than four months. After the system finally switched on, they discovered the worst outcome — month after month they kept receiving full electric bills from Edison even though SunPower had repeatedly promised they would only see a small regulatory charge of about $10. Instead they found themselves paying their solar loan and their utility bills at the same time, effectively doubling their monthly outlay. Repeated calls and messages for help went unanswered, leaving her frustrated and convinced they had been misled and abandoned after payment. The detail that sticks: a system sold to produce 130% of usage that still left them paying both the loan and full electric bills, with no meaningful follow-up from SunPower.
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Performance by Work Type
How We Got To Trust Score 95
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Carlos hired McKay to do work on his Escondido roof and left very pleased with the result. He watched a professional crew handle the job and noticed Josh in particular took time to answer every question with care. The team used high-quality materials throughout the installation, and what stood out above everything else was the guarantee he received. He walked away reassured that the workmanship and the warranty would protect his investment long term.
Suzie Terry and her husband researched solar options and picked SunPower for a system sized to produce roughly 130% of their ranch-style home's electricity. She felt confident at the start when the company rep was helpful, but the project quickly unraveled: when problems arose he pushed responsibility onto other departments, and careless company mistakes dragged the city approval process out for more than four months. After the system finally switched on, they discovered the worst outcome — month after month they kept receiving full electric bills from Edison even though SunPower had repeatedly promised they would only see a small regulatory charge of about $10. Instead they found themselves paying their solar loan and their utility bills at the same time, effectively doubling their monthly outlay. Repeated calls and messages for help went unanswered, leaving her frustrated and convinced they had been misled and abandoned after payment. The detail that sticks: a system sold to produce 130% of usage that still left them paying both the loan and full electric bills, with no meaningful follow-up from SunPower.
Courtney brought the company in to handle both a roof replacement and a solar installation on her home and ended up with both completed and working in just a couple of weeks. She found the crew professional but personable, and noticed they took real pride in their workmanship. The team stayed communicative and honest throughout, moved efficiently—on site briefly and out—and kept her informed at every step, so the whole process felt painless. The detail that stuck with her was the speed and coordination: a new roof and functioning solar in a matter of weeks while being kept in the loop the entire time.