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Meraki Solutions reviews
• updated MAR 31, 2026Loading map...
The Verdict
This company is a minefield. We analyzed hundreds of reviews and found a pattern that should stop you cold: 253 reviewers describe poor value, 229 report inadequate post-sale support, and 219 cite problematic sales conduct. One customer paid $34,000 for panels (three times the area average, they later discovered) and still carries a $100 summer electricity bill on top of loan payments. Another waited over a year through repeated repair delays before filing fraud reports with the Florida Attorney General. The most damning pattern is system failures met with silence. 78 reviews describe panels that never worked properly or stopped generating power entirely, leaving owners paying both a loan and full utility bills while Meraki ignores calls and emails. When one homeowner's panels failed after five months, the repair took eight months across multiple missed appointments and wrong parts. We found 97 reviews mentioning outages lasting months, unreturned service requests, and customers pursuing legal action. Even sales reps who earn praise in 109 reviews can't overcome a operational structure that abandons customers the moment panels stop working.
If you're comparing solar companies, cross this one off immediately. The risk of paying for both a loan and electricity while sitting on a broken system with no service response is too high to justify any potential savings.
3 Stories That Stood Out
Andrew M. installed a residential solar system that ran well through the first five months (fall and winter) but then failed in spring. He called for service and the issue was routed to the company’s monitoring team with a promise of a callback in 2–3 business days; eight business days later he learned the monitoring group had already identified the problem but nobody had looped him in. An appointment was scheduled at the earliest available slot — two weeks out — and when the crew arrived they didn’t have the replacement part. After another three and a half months and four follow-up calls, an August 19 appointment was arranged, yet again cancelled for the same reason: missing parts. Two more calls and five additional weeks finally produced a repair, and the system worked well for a short while. Then, after a couple months, it failed again and the same slow, repetitive process began. During that stretch the company transferred maintenance contracts to Freedom Forever; Freedom took about four months to make a repair, the system died six weeks later, and when Andrew followed up he discovered the contract had been transferred back to Meraki. Calls to Meraki now only prompt a voicemail
Eyenis decided to put solar panels on the family home on 11/26/2021 to lower electric bills and protect against future rate hikes, but the outcome turned into a financial and service nightmare. Before the system, monthly electric costs typically ran $100–$200 (peaking near $300 in summer). After installation, they began paying a $298 monthly charge to Meraki in addition to a TECO bill that now runs $130+ per month—roughly double what the household paid before the panels. No Meraki technician ever showed up for maintenance or to verify panel performance, and the company stopped answering phone calls and emails despite repeated attempts. Under the contract they can request one detach-and-reinstall within the first five years for about $1,500; they asked Meraki to do that but received no response. Contacting the financier, Dividend Finance, produced no remedy either. Further digging turned up a large number of other customers reporting similar problems, which alarmed them. They worry that stopping payments could trigger a lien on the house and that there’s no one to service or repair the panels after storm damage or failure. As a result, they urge potential buyers to avoid Meraki and,
Elizabeth C. hired the company to install solar on her home with a large oak in the front yard, and the job unraveled almost from the start. The salesperson promised to remove the oak but never did, so installers changed the panel layout on site and created permitting problems that took six months to resolve. They did reimburse her for the panel payment, but new problems followed: her three-year-old roof began leaking and those leaks persisted for almost two years despite repeated service visits that left the issue unresolved. At the end of December 2022 the company replaced the roof using a low-quality contractor who damaged an A/C line, costing the couple $1,400, and no one accepted responsibility. When the panels went back on the roof they weren’t hooked up properly, so the system stopped producing power; three months later a tech left without re-energizing it or confirming generation, and customer service acknowledged the problem remains. After two and a half years of missed promises, a roof replacement that introduced new damage, out-of-pocket AC repairs, and months without solar production, the most concrete takeaway is that their array still isn’t generating power and theyâ
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 35
Buyer Beware
Unauthorized Activities
5 reports
Misleading Claims
15 reports
Background Check
Serving customers for 7 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Palethiam weighed several solar companies and dug into firsthand customer experiences before choosing Meraki, and ended up with a system that’s been running flawlessly for more than a year. They discovered responsive customer service at every step and installers who delivered tidy, dependable craftsmanship — everything happened just as promised. The thing that stood out was Vince: easy to reach, quick to follow through, and the go-to person whenever questions came up. More than a year in, the panels haven’t required a service visit, and when neighbors ask about the install they hand them Vince’s contact information.
Michael worked with Mark Chambers in Tallahassee to add solar to his home, and what stood out was Mark’s clarity and follow-through. He walked him through the benefits of solar and laid out the installation schedule and each step of the process, answering every question and concern along the way. Mark stayed professional and accessible throughout, and remained available to help with questions even two years after the installation — a detail that defined the experience.
Maria discovered that her solar purchase from Meraki Installers LLC turned into the opposite of the promised savings. On her TECO-served home she ended up paying the full utility bill and a monthly loan for the panels — so instead of cutting costs the system increased her monthly outlay. She found the array never produced enough to meet the house’s needs, and then stopped working entirely; the system has been offline for more than a year and a half. She chased help multiple times but Meraki provided no fix or meaningful support, leaving her on the hook for ongoing payments for equipment that generated no power. What began as an effort to reduce bills became a long stretch of bills and calls with no resolution. Her lasting detail to carry forward: she paid for a system that didn’t work for 18+ months and still had to cover her full TECO charges plus the loan — a reminder to demand proof of production and clear service commitments before signing with this company (also referred to in her review as Meraki Solar).
Tony had a Meraki solar system installed on his home in November 2021. Early on the array hit a snag when one panel malfunctioned; Meraki came out and corrected the issue the next day, and he hasn’t had any problems since. He found the product’s performance solid and appreciated how responsive the customer service was, singling out regional manager Mark Chambers as especially easy to work with. A recent visit from Simon, who stopped by to interview him about the system, reinforced that Meraki follows up personally and listens to customers. The detail that stands out most for him is the quick, next‑day repair combined with ongoing, hands‑on attention from staff.
Dennnys instaló un sistema de paneles solares financiado hace dos años y lo que empezó con respuestas rápidas se convirtió en un calvario. Él llevó meses insistiendo: durante más de un año ha estado reportando paneles dañados por teléfono y correo electrónico sin que nadie le responda. Esta semana habló con el banco que financió la compra y descubrió que “Meraki quebró”, por lo que, según le informaron, perdió las garantías y cualquier reparación corre por su cuenta. Mientras tanto los paneles no funcionan correctamente, su factura con Duke Energy ha ido subiendo, y el banco lo amenazó con tomar acciones si suspende los pagos. La solución que le dejaron fue pagar por el sistema, seguir afrontando facturas altas y además costear las reparaciones. Él quiere cancelar el contrato porque lo vive como un engaño: empresas que prometen servicios, se declaran en quiebra y vuelven a aparecer con otro nombre. Lo que queda claro y que debería preocupar a futuros compradores es esto: si el instalador quiebra, la garantía puede desaparecer mientras uno sigue atado al financiamiento y con los paneles fuera de servicio.
Spencer had a residential solar system installed by Meraki on his Tallahassee home in December 2021. He began noticing falling output through 2023 and into 2024 and contacted his salesperson, Mark Chambers, repeatedly; Mark dismissed the concern, suggesting Spencer was "just building up credits." A few weeks ago he checked production and discovered the array had stopped producing in August 2024 — roughly the same time Meraki reportedly entered a partnership with Freedom Forever. Since then, calls to Meraki go unanswered, and calls to Freedom Forever route to an AI answering service and endless hold music. He still owes about $20,000 on the loan for panels that aren’t functioning, has filed complaints with the BBB, the Florida Department of Agriculture and Consumer Services, and the State Attorney General, and plans to involve a lawyer if the situation isn’t resolved. The detail that sticks: a large outstanding loan on a system that ceased producing in August 2024 while both the original company and its new partner have been unreachable.
Sandra N chose Meraki for a residential solar installation a few years ago and found the whole process excellent. Early on she hit a snag with Gulf Power, but Meraki stepped in, worked through the utility issue and got it resolved; after that any other questions or problems were addressed immediately. Micheal Pechacek stood out as professional, upfront and someone who followed through on his promises. The detail that sticks: Meraki stayed engaged after the install and handled the utility headaches so she didn’t have to.
Eyenis decided to put solar panels on the family home on 11/26/2021 to lower electric bills and protect against future rate hikes, but the outcome turned into a financial and service nightmare. Before the system, monthly electric costs typically ran $100–$200 (peaking near $300 in summer). After installation, they began paying a $298 monthly charge to Meraki in addition to a TECO bill that now runs $130+ per month—roughly double what the household paid before the panels. No Meraki technician ever showed up for maintenance or to verify panel performance, and the company stopped answering phone calls and emails despite repeated attempts. Under the contract they can request one detach-and-reinstall within the first five years for about $1,500; they asked Meraki to do that but received no response. Contacting the financier, Dividend Finance, produced no remedy either. Further digging turned up a large number of other customers reporting similar problems, which alarmed them. They worry that stopping payments could trigger a lien on the house and that there’s no one to service or repair the panels after storm damage or failure. As a result, they urge potential buyers to avoid Meraki and,
Dawn T ended up paying about $50,000 for a rooftop solar system Meraki Solar installed on her home in 2021, only to discover the array has suffered repeated, lengthy outages. The system went down for six months (December 2022–June 2023) and then failed again beginning February 2023; at the time of her review it wasn’t producing any power, pushing her electric bill above $600 a month. She called the company’s customer-service number many times without an answer; her point of contact texted that a service request had been entered but no one followed up to resolve the issue. Meraki had told her the system carried a 25-year warranty, but she cannot get confirmation or service and now fears she may have been scammed. The lasting image: a costly $50,000 system sitting idle while utility costs soar and the installer remains unreachable to honor the promised warranty.
Long-term Satisfaction
Long-term satisfaction for Meraki Solutions drops to 2.1 ★ compared to early reviews. This decline is worse than 63% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.