Moctezuma Roofing reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Moctezuma Roofing is a safe bet if you want a crew that shows up on time and cleans up after themselves. We found zero complaints about workmanship across the reviews we analyzed, and 143 reviewers explicitly praised the quality of the install. One homeowner literally closed on their house because Jacob wrote a roof report that satisfied the lender, then came back after closing to replace the entire roof. Emmanuel climbed onto a squishy second-story roof (instead of relying on drone photos like other bidders) and found dry rot everywhere, then his crew tore it out and torched down a new roof in two and a half days. The company handles the full spectrum: emergency leak patches, tile replacements after fumigation, and complete reroof projects with permit filing and carpentry repairs bundled in. What we didn't see is cutting-edge solar integration or premium warranty packages that top-tier installers offer. The brothers Jacob, Emmanuel, and Billy all run crews under the same banner, so you'll get consistent communication but not necessarily a dedicated project manager tracking every detail. If you want a straightforward roof replacement without handholding, Moctezuma delivers solid workmanship at competitive pricing.
If you need a roofer who will physically walk your roof (not just buzz a drone overhead) and won't vanish after the deposit clears, Moctezuma is a reliable choice. You won't get white-glove project updates or extended warranty options, but you will get a crew that finishes on schedule and answers texts within hours.
Reviews That Shaped Our Verdict
Adam A E discovered a huge leak after a series of storms, and Jacob showed up in person to tarp the roof and stop further damage. He watched Jacob insist on a workmanship guarantee for those emergency tarps, then return during a later blow to refasten a flap when fierce west-side winds loosened it. The homeowners had to wait about six months to schedule the full roof replacement — not because of Mactezuma but while they sorted insurance and finances — and the crew stayed in steady contact by text the whole time. When the job finally happened, the crew finished the roof cleanly, helped with filing the insurance claim for wind damage, and came back after the first rains to confirm drainage was working properly. The most memorable thread through the whole experience was the blend of old-school, hands-on help (tarps and onsite returns) with modern touches like texting updates and drone footage — plus a company willing to stand behind temporary work until the permanent fix went on.
C M. found a Bay Area fixer-upper in a fierce housing market and ran into a last‑minute snag: the lender required a licensed roofing report before the sale could close. They called Jacob, who climbed onto the roof, pointed out which repairs needed immediate attention, and ultimately recommended a full roof replacement as the best long‑term solution. Jacob left a clear, lender‑friendly report, even showing the homeowner which materials to pick up at the hardware store so the short‑term repairs could be completed before closing — a step that directly enabled the sale to go through. After moving in, they followed his advice and scheduled the full replacement just ahead of the rainy season. The crew arrived on time every day, tackled significant carpentry work where needed, and finished the new roof and garage in about a week, leaving behind what the reviewer called immaculate workmanship. The lasting impression: not just a roof fixed in time for closing, but a trustworthy contractor they don’t plan to look beyond.
Mario faced a second-story roof leak after a contractor who had cut corners lost his license and disappeared. He contacted Emmanuel at Moctezuma Roofing; Emmanuel climbed onto the roof instead of relying on drone shots, discovered the deck was squishy from dry rot, and provided a competitive bid to tear off and replace the entire roof. They agreed on a contingency to limit costs if dry rot was widespread — which it turned out to be — and Emmanuel’s crew showed up on the agreed date, worked efficiently, respected the property, and cleaned up each day. The team sent a steady stream of photos documenting every phase, from removing the old roof to torching down the new one, and finished the job in about two and a half days. After several winter storms the roof has held with no leaks, and he plans to call Moctezuma Roofing again if the first-floor roof, also previously botched, fails. What lingered most with him were Emmanuel actually walking the roof himself and the daily photo updates that tracked the entire process.
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How We Got To Trust Score 87
Clean Record
Unauthorized Activities
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Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
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A valid contractor license is on record.
What You Can Expect
Wenbo H. faced a stubborn leak after the violent early‑2023 storms in California that kept coming back despite a quick patch. He reached out to Emmanuel, who moved fast: first sending someone to stop the immediate leak, then coming by himself to reinforce the temporary repair and explain how water was pooling on the flat, aging roof and where drainage could be improved. Once Emmanuel’s schedule freed up, he booked a full roof replacement. His crew completed the job efficiently and with solid workmanship, and they went beyond the basics by adding extra drains and creating more slope so water would run off instead of sit. Communication stayed clear throughout the process. A year on, the roof has held with no further issues — the additional draining and sloping proved to be the practical fix that mattered most.
Shamiq hired Moctezuma to replace two different sections of his roof over the past couple of years. Emmanuel handled the estimates both times, turning them around quickly and offering competitive pricing. He watched an efficient, tidy crew show up on time whenever the weather cooperated, jump straight into work, and keep noise to a minimum even while hammering overhead. Each day ended with a site walk and cleanup, and any issues the team discovered were flagged to him for approval before they added scope. Most importantly, both jobs held up — no leaks — leaving him with a quiet crew, a clean site, and watertight roofs.
Tony L. managed two San Francisco buildings and hired Moctezuma Roofing to replace the roofs. Jacob oversaw the first project, finished that roof in 2018, and returned in 2019 to do the second — a repeat hire driven by a competitive price and the fact Jacob handled permits and cleanup. He appreciated the hands-off process: coordination, permits and debris removal all disappeared into Jacob’s workflow so he didn’t have to chase contractors or paperwork. The concrete takeaway that stuck with him was simple — the crew delivered solid results and earned a second job the next year because the contractor took care of the messy details.