Modernize Power reviews

Judith G. went into a rooftop solar install expecting lower PG&E bills and backup power, and at first Modernize delivered: fast scheduling and a system that was physically complete in September 2023. What set her experience apart, though, was an 18‑month gap between installation and the utility actually recognizing the system on the grid. She discovered that PG&E required technical paperwork only the installer could provide, and Modernize repeatedly assured her everything was handled while PG&E kept saying it had requested information that never arrived. For a year and a half she kept paying full retail PG&E bills—monthly statements that ranged from about $309 up to $600 depending on the weather—while also paying the loan on the solar system. Each month she contacted Modernize for help, but the back-and-forth between the company and PG&E left her with no control and no savings. The system finally came on the grid in March 2025, and her first solar-rate bill arrived April 17, 2025 for $96. Judith expected Modernize to make good for the period when she paid outrageous utility rates despite having panels on the roof; no reimbursement came. She awarded five stars for the quick, on‑

Sean discovered Modernize Power after an internet inquiry and quickly realized he’d found the best contractor he’d worked with since buying his 1960s home four years earlier. His house had an old Zinsco panel that couldn’t support the upgrades he wanted, and what looked like a simple panel swap turned into a more complex project that required bringing underground cables up to code and coordinating with SMUD. Eric and his crew laid out the realistic costs and timeline from the start, and Modernize Power walked him through every step so there were no surprises. Project manager Brandon answered questions promptly — even the repetitive ones — and the on-site team led by Jason and Nick, with Sam and Julian, stayed professional, tidy, and pleasant every day they worked. The crew’s communication and attention to code compliance left the electrical system stable and the house ready for future improvements. He wishes there were a six-star option, and he now sleeps soundly knowing the job was done right and he won’t be facing more electrical headaches.

Rocklin R. had Modernized Power install a Generac system in September 2024. When his electric dryer stopped getting 240 volts, he discovered the Generac smart module for the dryer had failed and needed repair. He reached out to Modernized Power and booked a service visit eight days out, only to have the appointment canceled the day before — the reason given was that an employee had suddenly quit. After two phone attempts to rebook, with promised callbacks that never arrived, he hired a different local company to diagnose and fix the problem. The contractor who came out charged a diagnostic fee and repaired the smart module. The tech pointed out that, had that company been the original installer, they would likely have waived the diagnostic because they’d recoup the visit through an install profit. Because Modernized Power had performed the install, Rocklin ended up paying the diagnostic charge despite Modernized having made the original sale. Frustrated by the lack of follow-up from Modernized, he called Generac directly, got a list of top-rated service companies in Rocklin and Auburn, and now has a better support option in place for his Generac equipment. The detail that lingers:—

Curtis worked with Eric from Modernize Power during the sales process and ended up with a system for their home that produces daytime needs, stores energy for nighttime use, and provides backup protection. He welcomed Eric’s recommendation to use Enphase and found Enphase’s customer support to be reliable. Nick and the installation crew showed professionalism from the initial on-site visit through the roof work and battery install. When a few issues popped up, Nick’s way of handling them reassured Curtis and reinforced that he had chosen the right company. A few months into ownership the system is performing as expected, and he’s confident Modernize Power will assist if anything arises. He plans to use them again and is already considering adding extra batteries as the family grows.

This homeowner hired Modernized Power to install an 18 kW Generac air-cooled generator on his property, paid $17,850, and had the warranty begin on September 17, 2024. At the final inspection he asked for a quote to make the unit quieter, and then spent weeks chasing that single request. He called a second time after several weeks and was promised a quote that day — nothing arrived. A third request produced another promise of an email within five days — again nothing came. Not long after, a 240 V appliance stopped working. After replacing a 24-year-old unit and still getting no power, an electrician traced the problem to low voltage on the 240 V line and advised contacting the installer, since the generator had just been put in. He phoned Modernized Power on November 27 and they set an appointment for December 5. Worried by prior no-shows, he called on December 4 to confirm and was told the visit was canceled because an employee had quit, but that the company would call on December 5 around 9 a.m. to reschedule. No call came. When he rang again on December 5 he was promised an update by the end of that day — nothing arrived. Frustrated, he contacted Generac, which gave him top‑r‑

Walter Redden chose Modernize Power to install a whole-home battery backup system and walked away very pleased with the result. He found the installation itself moved along smoothly and quickly, with crew members who were consistently polite and highly professional. The combination of fast, efficient work and attentive technicians is what stuck with him — a clear sign the company handled the job without cutting corners.

Daniel and Deborah hired the company to add solar panels, a whole-house fan and a Generac generator to their home. From their first meeting with Eric Caldwell through the crew’s final walk-through, the detail that mattered most was honesty: Eric steered them away from upgrades other companies had tried to sell, saving money without compromising what they really needed. The project ran on a clear process—scheduling, communication and on-site work all showed precision—and the team followed through on every promise they made. Pricing came across as straightforward, the workmanship felt meticulous, and post-install service impressed the couple. They ended up with a complete, carefully installed system and the lasting takeaway that the company prioritized value over unnecessary upsells.

Ben turned to Eric and the Modernize team twice in the span of six months for two major home energy projects: a Generac whole-house generator and a solar installation. He watched both jobs move from first call through completion with professionalism and quick communication, and the crew finished the generator work on schedule. The solar system arrived as a polished, satisfying result that left him genuinely pleased. He has already recommended Modernize to close family and friends — a clear sign the repeat work earned his trust.

Otis M. invited Eric Caldwell to his 5,706 sq ft, two-story house to size a whole-home backup. Eric laid out a 22 kW generator that would run the entire house, inspected all three electrical panels, and offered two timelines: a 12-week install for $14,500 or a four-week rush for $16,500. Feeling pressured for speed, they chose the four-week option and both signed contracts. Roughly two weeks later a design technician returned, rechecked the three panels and discovered the system could only supply the first floor. Frustrated that Eric’s original presentation had promised full-house power, he accepted the reduced scope — and received no price reduction. The tech pointed to a placement spot, Otis handed over a $6,500 deposit, and the company committed to an install date. When the day arrived, the crew never showed. After calling, Eric told them the company would not fulfill the contract, and the $6,500 deposit was never returned. Otis felt gouged by the $2,000 rush fee for a job they ultimately wouldn’t complete, and the most lasting detail for him is this: a large deposit paid for a promised four-week turnaround, no installation, and no refund.