Mona Lee reviews

Roughly a year after having solar installed through Mona Lee, Saqib found the overall experience to be positive. He completed a fairly straightforward residential installation and ran into a few small hiccups during the design and install phases, but the Mona Lee team stepped in, resolved the problems, and stayed responsive to his follow-up questions. He discovered the system used the same Enphase hardware many other installers offer, yet Mona Lee’s pricing was significantly lower. Aside from the minor bumps, he encountered minimal issues end to end, and a year later he still appreciates getting identical Enphase equipment at a much better price combined with a team that actually addresses problems when they come up.

Paul B. went into a residential rooftop solar install aware that the job would be technical and milestone-driven, and he discovered the timeline can stretch when utilities and local inspections get involved. He experienced a smooth, coordinated process because Monalee’s team orchestrated every phase — from the initial sales conversation to project management, the installers on the roof, and the final approval. He ended up with an excellent outcome and was most impressed by how well the different teams handed things off and stayed on top of permits and utility approvals.

Erica N. had Mona Lee install solar footings on her roof and discovered water seeping into multiple rooms across the area of the installation. A roofer inspected the damage and determined the footings were not done correctly for her roof style. Mona Lee refused to perform a proper repair; they sent an installer who applied sealant around the mounts, which failed to stop the leaks. She ended up with ongoing wet, swampy conditions inside the house while the company insisted the warranty only applies if they do the work — yet they have not fixed the problem. The lasting image: persistent water intrusion and an unresolved warranty dispute instead of a repaired roof.

Allison bought a Monalee Solar system in December 2024 and watched the installation unfold over several days — she even took time off work and still had to go into the office on two of those days. After the crew left, she discovered she could not access the Franklin Battery app because the contractor never handed over the paperwork or registered her as the owner; the installer still appears as the account owner. On top of that, the array delivers under 50% of her household demand even though she purchased several more panels than originally projected. She spent hundreds of phone calls, emailed multiple installers who share the same name, and combed through endless online searches, but no one from Monalee followed up with a solution. Customer support repeatedly sent the same basic articles she had already found on Google, and she ended up still locked out of her battery account and with a system that isn’t meeting her needs.

Grant needed two backup batteries for his home and chose Monalee after a straightforward sales process. Derek reached out promptly, listened to how he planned to use the system, and recommended the EG4 batteries as the best fit. The whole project moved quickly — from first contact to completed installation in about 1.5 months. The installation crew showed up prepared and repeatedly went above and beyond to fit and test the equipment. The detail that sticks is the rapid, well-coordinated handoff from a knowledgeable sales rep to a meticulous installation crew, with the two EG4 batteries fully installed and commissioned in roughly six weeks.

Reynaldo B hired Mona Lee Solar to install a home battery backup — a Tesla battery system — and ended up with a long, unresolved mess. He partnered with the company about two years ago and, by his account, the installation process wrapped up roughly a year ago, but the finished work looked amateurish: a subcontractor handled the Tesla install and left the exterior stucco around the equipment badly and visibly botched. He discovered the battery backup and the main switchboard stopped working in March 2024, yet the company has not fixed the problem. Since March he has continued to pay roughly $170–$180 a month for the service; about $89 of that goes to Sunrun Solar and the rest to another Southern California account he listed, even though the battery hasn’t produced power. He tried repeatedly to reach the CEO, manager, supervisor and sales agents and received no answers to calls or texts; as of August no corrective action had been taken. Reynaldo called the company dishonest and warned that he feels ripped off — the central, lingering fact: months of monthly payments for a nonworking backup system and no meaningful response from the installer.

Marshall U. worked with Mona Lee to install a residential solar system and found the price point noticeably better than the other quotes he researched. He watched the crew hit every scheduled milestone — installation and inspections arrived on time — and the workmanship finished up clean and professional. The materials matched what he expected and, in places, looked even better than advertised. Overall value outpaced his expectations: lower cost than competitors combined with punctual service and solid construction. He walked away with a high-quality, timely install that proved he didn’t have to pay a premium to get premium results.

M. H. went ahead with a solar installation and, just three months later, discovered the system wasn’t working. They tried repeatedly to get the company to come back and honor repairs and promises, but calls went unanswered. After multiple failed contact attempts and no follow-through, they concluded the installer appeared to be out of business and felt ripped off — left with a nonworking system and no path to a fix.

William B. had a solar system installed and, eight months after the crew left, he still hasn't had it activated. He has reached out multiple times by phone and email but gotten no meaningful reply, leaving the array sitting unused. At the same time, another system the company put in roughly a year ago has already developed a fault, and attempts to get service for that installation have also gone unanswered. What lingers in his experience is two things: an inactive system after eight months and silence from the company when problems show up.